Daniel Ebers Expert

Hi @Nancy Hedlund welcome to the Atlassian Community - that sounds great! In case of any upcoming question, idea or feedback - feel free to come back Community and ask. Lots of interested and skilled people are here every day to help and share knowledge. Regards, Daniel

Welcome to the Community!

Hi @Josh Paradis you are almost there - the screen you showed earlier is not permitting the configuration from my opinion, here is how it worked in my test instance: - From project settings > Request types and there you can select the desired Request type. In my example "Employee exit". You see three dots (...) when…

Hi @Gabriel Deal is there any chance the field was not actually cleared out completely but rather there is some kind of space in it? You could try to export them from Issue Navigator and look in the export's file (common is a CSV file) if there are any suspicious characters or anything else that is not obvious right now.…

Hi @barry kimelman you're almost there. In simple words the relation in Jira is a dashboard which contains gadgets and those are powered by JQL queries. JQL queries, when saved, are often referred to as filters - so those filters are the 'fuel' to powerful dashboards, using gadgets. You can see them regularly when…

Hi Angela, although I do not have the answer I am wondering if this question is also suitable with Training & Certification support (https://support.atlassian.com/contact/#/) and/or in the Training collection here in Community (https://community.atlassian.com/t5/Training-Certification/ct-p/training-and-certification). This…

Hi @Rick.Piovesan adding to the great and exact information you have received already I'd suggest also taking a look into Atlassian's Agile Coach (https://www.atlassian.com/agile) where you can further information. I seem to have understood you are familiar with the agile terminology whereas you are looking for specific…

Hi @mark_beroy WIP limits on Jira Core Boards are not available. As of today they are quite restricted in their functionality. Kanban/Scrum boards, indeed, offer the full range of features - just mentioning because you stated you would be interested in setting WIP limits. Regards, Daniel

Hi @raoweiheng can you rule out any App is causing this? Be sure to spot any outdated/incompatible Apps. Probably clearing the plugin cache (according to: https://jira.atlassian.com/browse/JRASERVER-27314) could help should it turn out an App is involved. If you feel an App is contributing to the blank page putting Jira…

I came across this issue when having the same concern for a Jira Server instance. This is especially a culprit when a project was set to kind of "read only" for decommissioning but then they realized links could still be established. Here is a linked bug: * Cannot restrict an issue linking using a permission scheme…

Hi @srinivas.kedarisetty you could use the following Team Playbook play to find out the reasons why time tracking is avoided with your teams: 5 whys https://www.atlassian.com/team-playbook/plays/5-whys My +1 for fixing it on an organizational level rather than automation rules or similar in that case. Regards, Daniel

Hi @Andrew Do I saw two approaches in the past: - coding an own solution using API gathering license details: https://developer.atlassian.com/platform/marketplace/license-api-for-server-apps/ Doing so you could extract the data like you want and process it further - on an external system for doing a reminder mechanism of…

Hi @Keith Jones to my knowledge there is nothing available out of the box, you could check Marketplace, though: https://marketplace.atlassian.com/search?query=user%20profile From your description it suggests you could be looking into some kind of CRM solution - you could also look in Marketplace if a solution like that is…

Hi @Nitish Handoo next to the screenshots Brant requested I am wondering if there is a meaningful error message logged from atlassian-jira.log/atlassian-servicedesk.log* in your server's filesystem? Please find more information about logs here: Useful log files in Jira…

Hi @IT Admins we came across several use cases where we used what you described. Probably the documentation on this is of help for you? https://confluence.atlassian.com/jirakb/how-to-create-issues-using-direct-html-links-in-jira-server-159474.html In case it fails please come back to Community describing how your link…

Hi @Albert Arul Prakash Rajendran depending on if you are willing to switch to a premium plan "Advanced Roadmaps" (https://www.atlassian.com/software/jira/guides/roadmaps/advanced-roadmaps) could be an option. It's hard to tell if all requirements will be met (current and probably ones your team will have in future) but…

Hi @Виталий Фомин I am not following by your last reply. Have you checked confluence.cfg.xml and it did not help, is this correct? Please also review the basics of the server, for example if there is sufficient disk space available and permissions set right according to installation guide. Is the error still coming up when…

Hi @Lockie Lui could you please confirm this is happening for several projects in your Jira Cloud instance or this is only seen in one specific project? Could you please also confirm on any Apps you have deployed which could interact with Sub-tasks (in case you are unsure you could list all you have installed). Is this…

Hi @Roger just to rule out the basics - have you checked if the server has enough free space on the partition the attachments are about to be stored and the permissions are okay? I have less doubt for the permissions as you say it is only happening for some attachments but the disk space is something I would have a look at…

Hi @Jason Jebakumar welcome to the Atlassian Community! Meanwhile you surely have seen the one thing or another here and probably you have already learned some things and found useful resources. As you asked specifically for information about the ACP-600 I'd like to share two threads I found useful - they were written by…

I see - and it sounds unpleasant. You could check if this Suggestion is fully describing the effect you are dealing it and upvote then: https://jira.atlassian.com/browse/JRACLOUD-73906 But probably it would be better to create a new Suggestion there. I do not believe in this thread will be much traffic beyond to what we…

This is what I understood, yes. To make really sure, also for the part of splitted user management, it would make sense to double check with Atlassian support I recommend.

The function you are using is one from Script Runner. So the question is if it does not run because you do not habe the App - obvious case OR if you have it but assume you have not. Is Jira autocompleting the function when you type issueFunction? Other than that you could double check with your Admin. At least I can say…

The event that is triggered is defined as per workflow post function. Who is making the changes is not relevant but in your profile you can define if you want to be notified about your own changes. It should not apply to your scenario from my point of view.

Hi @Oksana Vyzhutovich this sounds to me like the Chrome's installation is disturbed/broken in some kind. Probably due to a plugin in the browser blocking some kind of content, probably just a coincidence. Has the user suffering from this error message the option to try a different browser? I am pretty sure this will show…

Hi @Amarendra Sahoo adding to the great tips you have already received I wanted to add two Atlassian University videos that could support your learning process: How to edit project permissions in a permission scheme in a Jira Cloud project *…

For Issue Assigned it should go okay - but for Issue Updated (the screenshot where you showed Automation is updating the issue) you should not really have received an email. Have you already double checked the notification scheme you showed above "Servicedesk" is assigned to your project (but not any other one, probably…

Hi @Richard Kallas hoping to understand you right and assuming you have Script Runner installed a query like this could be the solution: type= Story AND resolution IS NOT EMPTY AND Sprint IN openSprints() AND issueFunction IN issuesInEpics("project = DEMO AND resolution IS EMPTY") Could you please check and confirm?…

Hi @Mike Kenneally I could think of a query like the following which would show you the issues "In Progress" for a specific day: project = DEMO AND status WAS "In Progress" DURING (2021-02-19, 2021-02-20) Regards, Daniel

The mails originate from the notification scheme nevertheless, I'm afraid. https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/ You would need to adapt the "Issue Updated" event. But for the first one you could check "Issue assigned".