Daniel Ebers Expert

Testing around it seems the workaround of linked issue JSWCLOUD-17750 (export as an image) does, unfortunately, not work anymore. In a company-managed project clicking on "Share" the option to share via mail is still provided, though - as well as to copy a link. Maybe the alternative is to take a screenshot and to share.…

Hi @Giuseppe Amoruso will a Message Custom Field probably fill the gap and be suitable? You can create a custom field of that type in Jira Cloud. There is also a explanatory video from Ravi on Youtube in case you want to watch first before trying. Regards, Daniel

Hi @Gokul Pradheep have you already had a look into Server logfiles like <jira-home>/logs/atlassian-jira.log and <jira-home>/logs/atlassian-jira-incoming-mail.log to see if there is a more understandable error message logged? Is the problem strictly existant to MOV (video files) or, let's say, it is also happening for huge…

Hi @Paulin Sanselme for the core of your question Ivan already answered perfectly. What might have happened in your scenario is that you had some incomplete issues and the following should have been provided for you to select: If the sprint has incomplete issues, select from one of the following: - Backlog, to move the…

Hi @Manoj Schroff where did you exactly put the descriptions to the fields? Am I right you tried it in "Field Configuration"? (https://YourSiteName.atlassian.net/secure/admin/ViewFieldLayouts.jspa) - this should work without any hassle. Like Nic said please consider the options he mentioned also - they are quite popular…

Hi @aamal.hurree according to the documentation: permissions in all projects returned by the filter are required to start a sprint, even when not all projects are included in a particular sprint or returned board JQL. What leads me to asking if there are issues from several projects included in your sprint which you might…

Hi @Precious Charles in case it is useful I will link the documentation which provides some information on the whole topic - https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ The reason seems to be that creating a backup alongside with all attachments is a resource consuming process why there is a…

Hi @Nils Erik from past experience I remember it works at least to set the story to "Done" (the right-most column) as soon as all sub-tasks are done. A popup is then asking if the parent should also be set to done. I am not aware of a mechanism for the other way around, though - except using Automation of course :)…

Welcome, @Piyali C - I hope you will enjoy all what you see and learn here!

Welcome to the Atlassian Community, @Chiko Abubakar !

From previous experience this is a lengthy topic (beg my pardon I touched some more aspects than just the security scanners) where many details can be unfold - but in general, I suppose, overall they just repeat best practises for IT which are documented for many, many years. I'd like just to name a few - all of them, like…

Welcome to Atlassian Community, @Rakesh Soni ! I hope you will love what you see, learn and experience here :-)

The limitations on that are pretty much the same for on-prem so the solution of Mykenna is suitable as well. However on on-prem (Jira Server) Automation is not included - there is a Lite version but the "full" version is a paid App.

Hi @Ebi Oteri has this issue been resolved meanwhile? I am wondering what else could be wrong as the "Where is my field?"-helper at least states the Field Configuration is intact. Possible something went wrong (this however could only happen by human interaction - by an admin) when the context of the Story Points were…

Hi @Jessa it will suffice to remove the user from product access - doing so you can add one new user. Please refer to the document: Update product access settings https://support.atlassian.com/user-management/docs/update-product-access-settings/ Regards, Daniel

Hi @Domantas Giedraitis it looks like this would be something which is requested quite frequently. From what we could see in Community users indeed use Automation like Bill perfectly mentioned. I do not have a ready-made solution at hand but I wanted to link a similar discussion which could add some ideas or inspiration to…

Next-Generation projects, or team-managed projects, like they are called meanwhile are only available from Cloud offerings, not on Jira Server. However you could sign up for a free cloud site in order to give them a test ride: https://www.atlassian.com/software/jira/free

Hi @Rafal Sojka confirming what Charlie already said especially with this particular upgrade 8.5 -> 8.13 never had any issues. After upgrade one instance directly ran into https://jira.atlassian.com/browse/JSWSERVER-20770 but this is ironed out with upcoming 8.13.7 and has nothing to do with the upgrade >itself<. The…

Hi @Jeremy Tang apart from the Issue Collector you could create a login-free portal. This would lower the amount of time needed for a customer to log a request with your team. You could check first from the description if you think it will cater your needs: * Introducing the login-free portal for Jira Service Desk Cloud…

Hi @Steven Miller if I got you right it should suffice to put the field in question to the Create Screen of the respective Jira Service Management project. This will also allow agents to fill in the information needed. In your project you can reach this via "Project Settings" >> "Screens" >> you need to pick the…

Hi @Roy Malcik , two questions ahead: Is this only happening for "filter subscriptions"? If so, I can confirm this happened to me also on a Jira Server 8.13 whereas the avatars for a batched notification mail is presented regularly. Is there any chance your Jira Server cannot be reached from the network the end device is…

This is a topic which is always current with the teams I worked with so far and I feel it needs attention and discusstion , at least every now and then. Although we have governance processes in place which intend to prevent some basic configuration mistakes there are still instances which inherited a less tidy setup (based…

Hi @joris raffin you could try to work out what is special with the second projects which to cannot duplicate - when you say with the other one it is working okay then there must be some speciality in it. Finding the root cause 'could' be tricky - my suggestion would be to compary both existing projects for any obvious…

Hi @FLex_destroyer1 although I have no solution right at hand I'd suggest having a look into Jira's application logfile - assuming your tag "Server" is correct so you or your Admin can check. The article "Useful log files in Jira"...: * Useful log files in Jira…

Manual updates are with some likeliness needed in the long-run. From my understanding if you need to add/change/delete values that often some users connect to an external database (or similar solution) where the logic you ask for is kinda "outsourced".

Hi @Ronnie Shorto , thanks for providing screenshots. From one screenshot one can see that there is a group for all users coming through G Suite, you referenced also a group where all your eymployees are in - probably jira-users. You could check if the users in both groups differ - that would mean you would need to grant…

Hi @venkatesh although I have no solution right at hand I'd suggest having a look into Jira's application logfile - assuming your tag "Server" is correct so you or your Admin can check. The article "Useful log files in Jira"...: * Useful log files in Jira…

I am wondering is the load is going down after some amount of time? Right after the start of Jira the load is somewhat high, we have seen this in several cases during the years, but it goes to a healthy level within minutes. In case the load stays high(er than you expect it to be...) - there are several things to check. In…

Hi @Mike Conway , I was able to adjust the setting so that the card is showing values for original estimate (4 days) as well as logged work (3 hours): However I was only able to do it adjusting the estimation settings and I am unsure if this will break reportings for your sprints given the current use case: For card layout…

Hi @Paul Mosca , I am not sure getting the whole use case but at least I can confirm creating issues via mail is possible. Also adding comments is possible. https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ Please note that the is a different mail integration mechanism in…