Daniel Ebers Expert

Hi @Magali Albornoz did I understand it right you are wondering about the presence of JIRAUSERxxxxx accounts as such (where xxxxx is a 5-digited number)? If so, the underlying cause is related to "GDPR changes in Jira". This document explains clearly why there are now JIRAUSER accounts and how all connects together.…

Hi @Christine Fowkes as long as Automation could be ruled out as the source of the transitions only two things come to mind: * Apps like Script Runner * a breached password of some kind In case this happens on a recognizable pattern I'd guess it is 1.), in case it is completely random it could be connected to idea 2.)…

Hi @A.D.I ANAND assuming the ask is for New Issue View and further assuming you do not like the new view it is sad to hear it seems not being a proper match for your team's work. Despite of having said this there is not much probability the old issue view will come back. Although this is my very personal opinion I suggest…

Hi @prashantgera I remember from a Community post back in February that there are meanwhile possibilities - if I understood everything correctly (I have not had the time to test the solution myself): * Project Configurator for Jira Cloud…

Hi @Ben Zurkow from what I can see you opened the following bug which is just great: * Linked issue dropdown items are cut off when the dropdown is too narrow https://jira.atlassian.com/browse/JRACLOUD-76478 This is the correct approach to let Atlassian know that the current implementation is of inconvenience to your team.…

Hi @Ji Li sorry to hear that there are inconveniences. Although this is my very personal opinion I suggest on watching/monitoring open Suggestions/bugs from https://jira.atlassian.com/browse/JRACLOUD-70555 (this issue is solely dedicated to New Issue View in Jira Cloud). Also just from my opinion (I do not have any more…

Hi @Bruno Sergio Pongetti Goldemberg from your description I believe this is a Classic (company managed) project that you are having. For this there are indeed roles that you can use to grant permissions to groups or even single users. Please have a look into the following documentation: * Permissions for company-managed…

Welcome to the Community @Marinelle.vanDongen

Hi @IDBI Bank Ltd. like Sagar correctly said you could consult a partner. In case you want to do the upgrade on your own you can find information here: https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html Depending on how complex your installation is this can suffice (tests in a…

Congrats, sounds wonderful!

Hi @Prashant Mali testing on my Jira I seem to understand you can create more Epics linked to the original one (the one you are likely referring to). An Epic under an Epic not possible in that specific means but you can link two together. I could not wrap my head around the limitation you are after, look, the creation of a…

I remember one sentence from the talk that you see that change is working when there is acceptance for it. When you recognize the new structure/process/tooling is adopted you can say the change was of success. For acceptance I found there needs to be a visible advantage for the people involved. When we needed to cleanup a…

Hi @Gunaseelan Ramalingam all of the written above seems to correspond with a bug listed here: * Jira adds an attachment during search using pasted text from Microsoft Excel https://jira.atlassian.com/browse/JRACLOUD-72383 Please check if this is the case. If so, you can click on "Vote for this issue" to show you are…

Hi @Christophe Gonne for this to work you would need to put the "project" (as far as I understood it is a custom field) into an automation rule, like this: For this example I just selected the user name in the automation. You referred to the "project lead" - is there a need to get this programmatically? Assuming it won't…

Hi @pop75 pop75 in order to query that information via REST API endpoint api/2/serverinfo like Nic already perfectly stated it does not matter if you are coming through a basic auth or personal API token (PAT) available from v8.14 on - these are just slightly differences in authentication, the call to API endpoint which…

Hi @Vladimir Matveev if I understood everything right the following rule should get you started - in case I was misinterpreting something or missing, please let us here know. It was tested and works. For one Epic with assignee user1 it also assigned the story (when Epic Link was correct entered) to user2, the same with a…

Welcome, @Allison All of the mentioned topics are covered here in Community by many helpful members every day. Especially automation is a hot topic where even complex rules are discussed, tuned and brought to perfection (this is really how it sometimes looks like). For reporting there has been lately the announcement of a…

Hi @[deleted] how did you deactivate the account of the ex-employee? I tested in on Jira Cloud with an account but I was able to search for the former employee after still (using their mailaddress it worked out okay, it must be in " " as the @-sign else is breaking the query). This user was an Agent, then deactivated. For…

Hi @carlos_marin the ask is two-fold indeed in your specific case. For a query the one that Yuliia refined is working okay but if I got you right the ask is for a specific sum in the column which also refers to the from -> to date in the query. This however is not possible but a long-standing ask in Community. From this…

If I understood everything right there is an issue in "previous" issue tracker with Codebarrel (Atlassian aquired Corebarrel some time ago) which deals with this annoying effect: * Create comment's internal / external state should be inheritable from the trigger https://codebarrel.atlassian.net/browse/AUT-980 Assuming this…

Hi @Esther Amunga doing a JQL query like key = FSP-1 AND comment ~ "test" (where FSP is the project where I put an internal comment into issue FSP-1) I was able to query the comment "test" without any problems as well as the Export >> Export Excel CSV (all fields) exported the comments right away. Could you please confirm…

Unfortunately, this is just like Alexander stated - a basic design circumstance. In case you won't be able to tell the name of the previous status name you can probably reconstruct it by looking into Auditing. Apart from that, like Alexander said, you would need to create new statuses given the old naming is not the…

Could you please confirm if the "Due Date" is visible from "Field Layout" (please follow the steps linked here: https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/) It should be, at least for a test, listed under "Context field" - assuming "Due Date" is on the correct screen…

Hi @Salman Khan to be honest, I feat the probability of meeting Mingle to Jira migrated user to find here it a bit low - but you should never say never. Best to proceed like Jack said is from my opinion to extract/export data from Mingle (if the solution provides that) and to learn, re-test, try do doing the import into…

Thanks for the summary! Such a nice article - I loved reading it, there is so much truth in it. Everybody should respect those points, weave them into daily handling of end-users-requests and earth would be a better place :)

Welcome to the Community!

Hi @Paul Vienneau diagnosis options for incoming mail handlers (in opposite to the Service Management mail channels) are rarely present in Jira Cloud - however, the first step I'd suggest is to review the logs in the Exchange environment. If nothing suspicious shows there it makes probably most sense to raise a request…

I found the talk with Shobz very inspiring, personal and enjoyable. There is still much to watch, luckily there is plenty of time left to access the content. Thanks for sharing the summary, @Brant Schroeder - much appreciated!

Hi @Alicia Leja one idea that still comes to my mind despite your permissions seem to be okay from what you reported (Community members are not able to double-check): possible there is an issue security level set for the issues you cannot open:…

Hi @Jonathan Cunliffe I remember an intermittent issue with the ordering which was discussed some time ago: https://community.atlassian.com/t5/Jira-Software-questions/Custom-Status-Sorting/qaq-p/1576030 To my surprise a different bug was linked back when we discussed it - so maybe this is a mixture of different symptoms.…