Daniel Ebers Expert

Hi @Ant welcome to the Atlassian Community! Jared has already given many useful hints - for keyboard navigation I found some Suggestions on Atlassian's issuetracker, * Up/down and Pg Down/Up keys in the issue view don't work https://jira.atlassian.com/browse/JRACLOUD-75167 Could be indeed responsible for what you are…

Hi @Giulio Palumbo apart from the great information Fabian gave I assume it will be hard to go into detail for other Community members to state what is actually possible from a more generic start point like we have currenty but I have the idea for you to exchange with developers on the specialized Developer Community over…

Hi @Ryan Rosenthal yes - there are use cases for integration of Jira Service Management and Bitbucket. Please be noted, the current information are mainly based on Cloud products. You would have to assess if the same applies for self-hosted environments. Please for example see: * A modern approach to change management with…

Hi @Coen Van Bakel your query, from it's syntax, seems not being far off: "Program Increment" = 21.3 OR issuefunction in subtasksOf ('"Program Increment" = 21.3') should do it (note the enclosing quotes ' '). However, this would give you back sub-tasks which have a Program Increment 21.3 on it's parent (parent Issue). Have…

Hi @Arne Reimann I am a bit confused as you said the customer is trying to import issues - however the query is a simple search term. So it leads me to the question if it is certainly happening during a JQL query or only when attempted some kind of import. Could you please clarify? Regards, Daniel

Hi @Sally Abd Elrahman referring to https://jira.atlassian.com/browse/JRACLOUD-65502 importing and therefore updating the "Resolved Date field" is working meanwhile in Jira Cloud, however there are some things to consider - please refer to the linked Bug. On the other side, updating the "Date updated" field could still be…

Hi @Bill Kunneke history searches are only available for some fields, for example for the assignee assignee changed AFTER -2d There is a Suggestion open with Atlassian to improve this and make history searches available to custom fields, please make sure to vote and watch it:…

Hi @Max DiOrio I was not able to find anything related on Atlassian's own issuetracking, jira.atlassian.com - you could double check there but when you say for sure it applies only to issues that were migrated the best bet would be indeed to raise a Support Request with Atlassian through https://support.atlassian.com…

Hi @Aya AlJboor when purchasing the license it will be available across the instance, for both Jira Software and Jira Service Management. Marketplace mentions this by: Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Regards, Daniel

Hi @JanK I remember a few users that reported it for Firefox and there is indeed a report on a Sub-Task on jira.atlassian.com: https://jira.atlassian.com/browse/JRACLOUD-71827 Direct comment from Svante you can find here. I am unsure if this will be seen in a list of comments. Probably it would be better to raise a new bug…

Hi @Gabriel Reis in a state like this even your admin cannot access the products/the site - but usually the admin can raise a request with Atlassian. You stated you would be on a Free plan - I encountered the very same when I was on trial for a "Standard" plan but enabled more users than those are allowed on Free plan (10…

Hi @Pernille Sihm just in case it is still useful :) Here is one linked Suggestion: https://jira.atlassian.com/browse/JRACLOUD-67884 - I remember there were more than this one and some discussion around it as well (also just one example, the topic comes back every now and then here in Community). Edit: this one is quite…

Hi @venkata kaithepalli if I am getting you right you are referring to an App called "Email This Issue". If this is the case please refer to documentation: https://metainf.atlassian.net/wiki/spaces/PLUG/pages/66093132/Setting+up+Customized+Notifications Maybe this helps - I cannot advise any further as I am currently not…

@Kevin Colaco The version number suggests you are on Jira Cloud. If the error persist and the diagnosis so far did not help I'd suggest to raise a request with Atlassian Support through https://support.atlassian.com (on a Standard plan which you are seem to be using you are able to contact Support, no problem).

Hi @Sunilkumar Patel did you follow these steps in Jira Cloud? https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-issue-workflows/ In Jira Cloud, you can't import workflows from anywhere other than the Atlassian Marketplace. I believe the steps you showed are for Jira Server, isn't it? Regards,…

@Kousalya Could you probably show a screenshot? So SourceTree is meanwhile installed and you are trying to navigate to start.atlassian.com from your browser? Or do you try it somehow from within SourceTree? Is there anything special to do on start.atlassian.com? Normally it is a dashboard where you can jump to several…

Hi @Jason Yeung is this the mechanism used to invite the user, could you please confirm on that? * Create, edit, or remove a user Invite users to Jira https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html If this would be the case it reads an invitation is sent out via mail (SMTP). In…

Hi @Anupama kapoor I would split the idea up into two parts, one of it like Dirk said to use a separate environment custom field. Maybe I am wrong but the deeper ask here was for a JQL query for the labels, yes? Well, you can search for labels: project = XYZ AND labels IN (UAT_ImpactedOne, UAT_ImpactedTwo) However wildcard…

@JIRA ADMIN I believe you are referring to audit logs as per this documentation, is this correct? https://support.atlassian.com/organization-administration/docs/track-organization-activities-from-the-audit-log/ No, there is no forward to SIEM - but there is some documentation about an export option you are offered. Please…

@Radgalf When you say, you already have a reverse proxy in place the easiest option indeed seems to redirect to a maintenance page. Like Nic said other approaches would imply changing files of the Jira installation. Using the approach via reverse proxy a static HTML page providing maintenance info should be a thing of…

Hi @chad zibbel without guarantee I found {{issue.fixVersions.first.name.asJsonString}} could be working from: https://support.atlassian.com/jira-core-cloud/docs/smart-values-json-functions/ However, please carefully check if it works. I am unsure if this works, the specific smart value always looks for the first version.…

Hi @Mara Vanesa Rodriguez Peria are you referring to the main list of defined SLA? This is not sortable. But please do let us know if you were referring to a different view! On a side note: there was an unrelated spam post (copied content from internet and linked to a page holding malicious code) - I have just moved this…

Hi @Sukanya if I understood you correctly the additional ask was to adjust the time/date formats. Please review this documentation if it is useful to your case: https://support.atlassian.com/confluence-cloud/docs/configure-time-and-date-formats/ Please let us know if we were right with our answers. Hopefully they help you.…

Hi @이창호 the screenshot you presented will not be configurable from what I know. It asks the user if the parent issues should be aligned for the status to the one that the sub-tasks have (I believe the screenshot is truncated and it refers to a parent issue, like TEST-123). Likely it reads all sub-tasks are now closed - and…

Hi @khushboo_puri adding to the great information given to make the process work (please absolutetely follow those advices) I'd suspect a small amout of data (14 Megabyte) to go through really fast. I am wondering if the user base is large - in case this is the case, or, the data/instance is complex communication efforts…

You are right, @Jack Brickey I must have missed that. Another interesting thing I came across earlier the day was an announcement which says that notifications cannot be deleted anymore - this likely correlates to what @Lynn van Dooren is seeing: * Improving the way you manage notifications…

Sounds great, glad you fixed it! In case of other questions please come back to Community anytime. Regards, Daniel

Yes, you are much right - the notifications are not a match for all users. I just read about some upcoming improvements, even this would also not be an exact match to your environment it could be worth having a short read.…

Hi @Maximilian Weissenbacher could you please explain on the steps actually taken to get the export file? Was it from "System" or probably from "Issue Navigator" - this is not very clear to me. When from System and the file being put to server's filesystem you would probably need to talk to your System Administrator to get…

Hi @Dana Grahf unfortunately there is no option to adjust this page, for example it won't be possible to add a columns like you suggested. In case you are using an App it will be up to the App to display all information you want to see in its own way (probably a different page than what you are seeing). If an App can…