Walter Buggenhout Community Champion

Hi @John Robbins, There is something strange about your statement: Then I tried to do exactly the same thing, using the same filter on another project. That is utterly impossible. A filter is a search statement that returns a list of issues. You can save that search (hit save and give it a name) and the columns you select…

Hi @Neil Wills, There may be several reasons for this. Hard to tell from your screenshots which one is most likely, but things you may want to check: * You are in the top level planning view. It is not the initial view anymore (which I see from the edited lozenge), but make sure that you are seeing all relevant levels of…

Hi @Pierre Leroux, I noticed you ran into this related thread and got involved in the methodology discussion there. I understand your point and the classic example of a single feature being delivered by front-end and back-end people. I use that same example quite often when I try to explain why it does or does not make…

Hi @Daniel, There is no function in JQL for the second unreleased version. So, unfortunately, just retrieving the issues related to that version dynamically with a single function won't work. A couple of things you could try to do builds off the unreleasedVersions() function. It retrieves all unreleased versions. Depending…

Most likely because that template was team managed? Issue types from team managed projects are not shared. When you open your project, check the bottom left corner of your screen. You should be able to see if your project is team/company managed right there.

Hi @Preem Prakassh Dayaal, Based on the information in your question, it is a bit hard to give a detailed path forward. Since you talk about 2 different projects, it certainly doesn't feel like best practice to "move the issue from project 1 to project 2". A much more common scenario would be to create a linked issue in…

Hi @Chiara Squilloni, The cloud platform has (a lot of) templates available to create projects. Once you create your first project(s), you will see these default configuration items appear. Also, when you migrate from server to cloud, your server configuration will be migrated over as well. Since you seem to have a long…

Hi @Chiara Squilloni, Cloud has (a lot of) templates to create new projects. You will notice that after you create a / some project(s), most of the default configuration items you mention will start to appear. They are often unlocked as soon as you start creating the first actual projects. Also, when you migrate from…

Hi @ade ajiboye and welcome to the Community! Either create 3 separate Jira projects for each workstream (a Jira project and a project in the real world are different things). That creates a clear separation of the work(streams) right from the start. Or, if you have good reasons to keep all the work in one single Jira…

That is unfortunately not possible. There is a lot more behind that team than just a list and it looks like its capabilities are only going to expand in the future. However, if you assign teams to the lower level tasks (story level) in your hierarchy, advanced roadmaps lets you roll up the multiple engaged teams to the…

Hi @shaibaz Qureshi and welcome to the Community! The exported value is not calculated in seconds; that is how the data are actually stored in Jira. If you see them presented otherwise in Jira, it is because the UI transforms it into a better reading format. Similarly, if you want to view the data in hours in Excel after…

Hi @Dominic Steinbach, The advanced roadmaps teams are available in a system custom field, called Team. It is locked, so you cannot edit the field, but you can add it to your screens. A couple of things that are good to know: the field only displays shared teams from advanced roadmaps. Plan specific teams will not be…

Hi @chandra kumar and welcome to the Community! Atlassian offers a lot of training and documentation that you can consume at your own pace. A quick search by keyword is very likely to present you with a lot of valuable information. Apart from that, you could consider joining a weekly demo with live Q&A. You can sign up for…

Hi @Chaitanya Hemant Vaidya and welcome to the Community! Custom domains are one of the most requested things, but unfortunately not available yet. The feature request for this is quite legendary, but it is actually being worked on. You may want to check out CLOUD-6999 and specifically read up on the latest status updates…

Hi @Natalia Linchenko, While I am not using the app myself and not familiar with all the ins and outs, it seems that you should be able to edit and delete time tracking records from the calendar view of the tool. Apparently, worklogs are displayed as cards that you can click. The modal popup that appears then allows you to…

Hi @prajakta.desai, Not really, afaik. The limitations you currently see with behaviours are related to: * what Atlassian allows / enables to be manipulated in the UI * to the technological differences of the server / cloud platforms So if you need to move now, embracing the limitations (and thankfully also the many…

If your users are all agents and all manage tickets in the same queues, dial down on the number of notifications your notification scheme is sending. If you create a habit for teams to work in queues rather from their inbox, you can be much more restrictive in what emails you are sending out. e.g. only send emails to the…

Hi @Marcus Pierre Levick and welcome to the Community! The problem is not with your Service Management project, but most likely in the configuration of your (probably Jira Software?) projects. When these are company managed, project permissions are configured through permission schemes. It is very likely that in those…

Hi @tomas nicolas boltin, A short and maybe disappointing answer is: this won't work. The import functionality for Assets (Insight) is pretty powerful, but it simply requires your csv file to meet at least some basic requirements: * your first row must contain row headers * the information in each column must match the row…

Hi @ManuMR, The most common approach would be to build separate queues per QA Group. All it takes, basically, is that you create a queue for each team and specify the queue's filter based on a JQL similar to this: Summary ~ "S&S" OR text ~ "S&S" and do the same for the other teams. Each team will then have the ability to…

No @Paweł Partyka, the sprint report just uses the column mapping to interpret what is done and what isn't. It is not configurable, it just presents what it gets from how issues move across the board. 

Hi @Paweł Partyka, In order to be considered as a Done status, your reviewed status must be mapped to the rightmost column of the board. That is how the board (and related reports) determine what work should be considered done, regardless of status category. Any issues that are in another column of the board are considered…

Hi @Henrique Bittencourt and welcome to the Community! An enterprise plan allows you to have as many Jira Software Enterprise products as you like while having to pay only once per user. That is not the case with premium, where you pay for a license per product. From your question, it seems as if resetting your site (as in…

Hi @Remy Levi, If you use an email channel to let people create tickets, that inherently means you have to accept that you will get a certain number of free-form, uncategorised tickets. To work around that, your 1st line should manage the queue of incoming emails and - as a very first step in your process - categorise them…

Hi @[deleted] and welcome to the Community! While I have not used the app and am not familiar with the configuration options there, I get from the documentation that you specify a connection from Freshdesk to a specific Jira project. Building on that starting point, which issue types are available is part of the project…

Hi @Vincent and welcome to the Community! You just helped me discover a feature I didn't even know was there 😀! This would be a feature request, I guess and I would suggest to raise it to the team directly via the in product feedback button you find near the top right corner of your screen: That way, your suggestion goes…

I do not know what happens exactly in the black magic that's cooking underneath smart links, but I do see on that website link you shared that the text used for the smart link is tagged as the <title> attribute in the website head section. Which seems to make sense, if you ask me.

Hi @Remy Levi, Yes. That is actually a standard report available in your Service Desk. If you check under Reports > Satisfaction, you should be able to find it. Hope this helps! 

Hi @Andrew Schaedler, I understand this is a slightly awkward situation, but your job as scrum master should be to help your team work at the best of its ability and improve continuously, not making sure your reports are showing nicely. Having said that, I have done quite a drastic experiment to see if a workaround is…

Hi @Sagi and welcome to the Community! Smart links embed content from literally dozens of different sources, so that is hard to say. How smart links handle Confluence pages, cards from Atlas, content from Figma, Miro, Google, Microsoft, ... is all different. It is even possible to determine how your smart link is…