Walter Buggenhout Community Champion

Hi @[deleted], Most commonly, if you cannot mention people or browse user lists, that is because you don't have the browse users global permission. With admin permissions, you should be able to verify it that's the case in Jira Settings > System > Global Permissions. Hope this helps! 

Hi @Bill Thang, Out of the box, Jira does not have this dynamic reporting capability you are looking for. To extend your reporting capabilities, you could have a look into the Atlassian Marketplace. You could either look into more robust reporting solutions that offer BI reporting capabilities or integration with your…

Welcome back @Kat Warner and 👍👍👍 on that badge extension!!!

Hi @David Jimenez, When your plan displays sprints, that is most likely because there is a scrum board defined as (one of) the source(s) for your plan. Sprints are an essential part of scrum planning and so Advanced Roadmaps will display those as a consequence. Following best practice, sprints have a fixed length and the…

Hi @kim-tom, From what I see there, my guess is that you created a business project. Code is simply not a supported feature there. To make sure you can enable code, choose a Jira Software template when creating the project (scrum, kanban or bug tracking): You will notice that choosing a different template will enable…

Oh, sorry. Reading through your question again, I see I got confused from your reference to service requests. You are referring to the service categories in an ITSM project. In that case, @Bryce Lord is right. You can clone and then indeed remove the queue you no longer need, but not move it in a single action.

Hi @Tom Rufo, I am not sure what you understand by a group. In standard JSM there's a Team priority group and everything else, but that does not really seem to match with your question. In standard JSM you can drag queues into a different place on your screen. That way you can simply reorder your queues. In addition,…

Hi @Mohammed Haneefa Farook, no, that is not possible. 

Hi @Christina Kogiou, When you use a company managed project and work in sprints, the epic burndown report shows the history of changes over time and it even provides you with a forecast of when the epic will be completed. The link I shared above is from the data center version of Jira, but only because the cloud…

Ooh, I like this post, @Chris K! In the past I have collected all kinds of stuff, usually for a limited time. As a kid, when I still played football (or soccer, for the US peeps here) I used to collect football stickers to then paste into an album. Exchanging with friends at school was a major part of that as well. My…

Hi @Mohammed Haneefa Farook, I don't think you can remove that caption. It is information telling you through which channel the ticket was created from (in this case, using the create button in Jira, not via the portal). That may be interesting to know, as it tells you the customer did not go through the portal to create…

Whilst a very old request, I can imagine it's still very useful. A couple of links I find very useful to get started are thes, @G subramanyam: * JWM product guide (with lots of additional links to other resources) * Signup page for live product demo * JWM pricing and feature comparison across available plans

Hi @kim-tom and welcome to the Community! That seems rather unlikely. On a free plan, all users have admin access to everything in your product. Could you share more details about how/where you are trying to enable the code feature and what is going wrong there? There should be a toggle when you navigate to Project…

Thx for jumping in, @Andy Heinzer! 

Hi @Michelina and welcome to the Community! If by task you mean an issue of type task, yes of course. Add the images you're looking for as attachments to the issue. You can then add the attached images inline in e.g. the description field of the issue. If that is not what you're looking for, can you be more specific what…

🌳🌴🌲 Looking forward to this challenges once more, having great memories about last year's first edition! Yet again, a small effort to participate in this amazing Community every day just a little bit can have such a small but meaningful impact on our planet, on personal knowledge and sense of belonging. I'm sure we'll hit…

Hi @Maryam Yusuf, Each goal in Atlas has a goal owner. That will initially be the person who creates the goal, but you can update that to someone else. That should do the trick. Hope this helps! 

The colour picker is only available on epics. When you open an Epic, the colour picker is next to the title. Child issues inherit the selected colour of their parent epic on the timeline.

Hi @Hok Yan Pun, The documentation you are referring to is from Advanced Roadmaps, the scheduling tool that is part of the Jira Software Cloud Premium plan. As it seems you are on a free plan, you only have the basic timeline in your product. You can change the bar colours there as well, but the tool indeed works…

Hi @Serge DUDNIC, In your original question, you started by explaining how you tried to run a cloud to cloud migration and got stuck. The information I shared built off that prerequisite. When you say you only want to migrate only a limited set of data for your issues, you may consider using csv export / import of your…

Hi @Matthijs Wiegman, I am currently participating in an early access program around backlog enhancements. I notice the same behaviour you describe when I toggle off the new features. When enabled, the keyboard shortcuts do work like before. Any chance you are in the same situation? 

Hi @nasiruddin.nordin and welcome to the Community! Yes, it is absolutely possible to create a linked issue via automation and then sync status updates across linked issues in different projects. You need a global automation rule for that and that needs to be set up by a Jira administrator in your instance (see this…

Hi @Christian Bellmore, Short answer: yes. If you don't have permissions to access a project, you cannot see the issues in them. It is quite as simple as that. Workarounds do exist to give people access to a subset of issues in a project, through issue level security, by granting browse project permission via a custom…

Thanks for the screenshot, @Sura Al-Jailawi! That clarifies a lot. As you can see, the issue you refer to is a parent in the hierarchy of other issues. One (or more) of that issue's child issues will be assigned to Release of September while other child issues will not be scheduled to a release yet. Advanced roadmaps…

You'll need to reach out directly to Atlassian support via https://support.atlassian.com/contact/#/ Here on the Community platform, we are trying to help out by answering questions, giving advice, sharing best practices and so on. But most people here are not working for Atlassian and can't access your site to perform…

Hi @Emily _ DevSamurai, I am not sure if you have seen these pages, but I am afraid I can't point you to a better comparison than this if you want to get a high level overview of the most significant differences: Comparison: cloud and data center at a glance Atlassian has a lot of products and some very well known and…

Hi @상원 박 and welcome to the Community! I am not sure what you mean by "sending the attachment or transfer it to another account", so I would advise you to read the instructions below very carefully before you take the most appropriate action: * In the case you accidentally created a site with a wrong name, you can update…

Hi @Atish Jadhav and welcome to the Community! Just assuming that you are using a company managed project (you can check the bottom left corner of your screen when you're viewing the board), your workflow for bugs most likely has an initial status that is not mapped to the backlog column of your board. To fix that,…

Hi @Sridhar Kannan, I believe you want to use organization as the statistic type to slice your report by (e.g. a pie chart of all tickets created by organization). The organizations field is indeed not supported in dashboard gadgets for that purpose. You can find instructions on how to copy organizations into a labels…

Hi @WangKun Guo and welcome to the Community! Product discovery is a separate product, under the hood based on a team-managed project configuration. Team-managed projects - unlike company managed - are siloed and don't share their configuration with other projects. Hope this helps!