Walter Buggenhout Community Champion

Hi @Akansha Singh and wlecome to the Community! After adding Confluence to your site (add product, which you seem to have done already, as you have used a free trial), you need to grant your users product access (Give users access to products). That usually means adding them to a group with product access. That will…

Hi @Paul Heath Armengol , When you define your import, you will have to set up an object type mapping. While doing so, you will be offered the option what you want to do with missing objects. If you select remove there, only objects present in your csv file will persist. See this support article for a bit more details. As…

Hi @Jongho Jung, The first JQL is the way to find all issues where there is no resolution filled out. Unresolved is a reserved keyword that lets you identify all open issues. The second one would return literally the issues where the value of the resolution is "unresolved". The backslash is used in JQL to escape special…

Hi @Gajanan Sasane, The best thing you can do to diagnose the problem, is run the permission helper. If you are indeed on server, type gg and then type permission helper in the dialog that pops up. Enter the issue key of the epic, select the user who is experiencing the issue and then select the edit issues permission to…

On the issue view you will see all SLA timers that apply for the issue based on the JQL filters of any SLA's you configured in your project. As long as the issue fits the JQL, the timer will be there. It is even possible that one issue will display several SLA timers because of that - intentional or not. When an issue is…

Hi @Baseer Siraj and welcome to the Community! This is very likely a filter subscription that was set up by someone in your organization. To find that subscription (and turn it off), you will need to locate the filter, which is most likely called Sprint 3. Navigate to Filters > view all filters and locate the filter. Then…

Hi @Limecube Support and welcome to the Community! Basically, your request types are the request forms. The forms under project settings > forms are advanced forms that you can integrate with the request types for advances use cases, but in many (basic) setups, they are initially not used. Not knowing your setup, I assume…

Hi @Calvin , SLA goals are based on JQL queries. When you set an SLA target, you also specify which issues the goal (and the associated timer) applies to. From what you describe, there is an SLA goal set for both the original type that was created as well as for the new type that you moved the ticket into. And that results…

Hi @Shreyas Kogalur and welcome to the Community! No, sorry. Plans (advanced roadmaps) are a feature of the premium and enterprise plans. In the pricing and features overview it is listed as advanced planning. Hope this clarifies!

Hi @minki kim, Not silly, no worries. But unfortunately, no. The current list view is the closest you can get to the table view with all fields as you describe it. Hope this helps!

Hi @Ashley Honeycutt, I am not sure if or how you could transfer automations using CMJ, but you can export your automation rukes to json format and then import them in another environment right from the global automation view: Hope this helps!

Hi @Cyril James, The flagged field is a locked system field. So you cannot alter its configuration. It has only the impediment option and when you flag an issue, that value is selected. While flagging an issue from a board, Jira offers you the option to add a comment. Depending on your notification settings, adding a…

Hi @Genny Tejeda Garabitos and welcome to the Community? I am not sure what gantt chart you are referring to? Since you indicated being on the premium plan, I suppose you refer to the advanced roadmaps plan? When you are in the timeline view of a plan and click in the calendar area next to an issue, a timeline bar is…

Hi @Lauriette de Ruiter and welcome to the Community! Can you confirm that your project is company managed (that is indicated near the bottom left corner when you look at your project's board)? If so, check if you can find those options under project settings > issues. Otherwise, if your project is team managed, the…

Hi @Paul Smith , I am sure you probably have a good reason to have multiple teams working on the same project. Just as a teaser, if you split all the work by team anyway (which you are doing by assigning every task/story to a team), have you considered the option to have teams work in their own projects? Apart from that…

Hello @Sai, Check if what the error message is saying is correct. There's basically two possible causes here: 1/ the workflow linked to the issue you are trying to move does not have a transition specified to go from in progress to done. Or there is a transition in place, but a condition does not allow you to update the…

Hi @Sang Phan , Unfortunately not in the setup that you have chosen. You seem to have set up swimlanes by stories, heavily relying on sub-tasks to track your work. If you organise the board differently, there's 2 or 3 ways you could use to make versions more prominent in your active sprint view: 1/ configure your fix…

Hi @Neeta Dubey, Unfortunately, there is not a separate permission for reordering the backlog in Jira. To reorder tickets, a user needs the edit issues permission, so you could consider limiting that permission. But that would also disable a whole lot of other things a user might be required to do (like updating certain…

Hi @Milou van Aal , No, unfortunately not. There is a suggestion for this that you can track here: JWMCLOUD-562 As a workaround, you can pretty easily update subtask status from the list view. Hope this helps!

Hi @Danielle Gordon-Davids and welcome to the Community! If you have already defined your hierarchy, then you should just use the parent link field to select the initiative as parent of an Epic. When you pull your initiatives in the plan that also has your epics (probably as an additional issue source), then you can even…

Hi @Milou van Aal and welcome to the Community! Can you be more specific as to what colors you are referring to? Grey, blue and green are the colors used for status categories and they represent to do (grey), in progress (blue) and done (green). Those cannot be modified. To change the background color of your entire…

Hi @Elayne Digital and welcome to the Community! Check out this support article to learn more about configuring issue security. As long as you make sure your admins are members of both security levels, they should be able to see all data. Hope this helps!

Hi @Elin Wiklund, After you edit the start and end date of your trigger issue, you may want to add an additional action Refetch issue data, to make sure the updated dates are properly taken into account. Hope this helps! 

@Sandra.Abi-Khalil , once more tapping into your last comment: It would be far easier if it were possible to go: If Components is not empty -> Edit issue field [Component Lead] to [Copy from Component in some smart way] and thereby covering all the needs with one line. Is there some clever way to do this currently? That is…

Hi @Michael Stern and welcome to the Community! If you can manage to get the data from ProjectPlace into a csv file, you can import them into Jira using the csv import function. Guidelines on how to properly format your csv source file and running the import can be found in this support article. Before you start running…

Given your latest post here: I want to populate the field Component Lead with the registered Component Lead in the Component, when there is a Component in an issue. Our Component Leads aren't going to be assigned the work, they are our contacts for questions regarding the respective applications. you'll definitely need to…

Hi @Zaldy Parian, From the sample list, it seems several types of requests end up with the same resolver groups. Assuming that the number of resolver groups is a lot smaller than 65, can't you use JQL conditions grouping the number of combinations to either update your field or just set up Service Desk queues based on JQL…

Hi @Anuar Khairullin and welcome to the Community! Being an administrator on a Jira site does not necessarily grant you access to a project. The behaviour you describe can be quite common in company managed projects, where access to a project is defined by the browse project permission as defined in the project's…

Hi @Sandra.Abi-Khalil, The component can be set automatically when an issue is created. The requirements for that to work is that you set the default assignee in your project settings to component lead and that a component is added while the issue is being created. If you want to assign existing issues when a component is…

Hi @Alain BEAULIEU , Regardless of what your process looks like, Jira only considers tickets in a board as done when they are in the rightmost column of your board. That is almost certainly not the case for your tickets in UAT status. And so, when you release from the board, these issues will never be considered done. To…