Walter Buggenhout Community Champion

Selecting the JSM - Agent role for a user does grant him/her a JSM license. But from what you are saying, I am getting the impression that you only have Jira Service Management in your site (and no other Jira product). A collaborator is a user with a license on another Jira product that you add to the Service Desk Team…

Hi @jeff.decker and welcome to the Community! I assume you are trying to use the kanban template from the list of Jira project templates to create this project? If so, this template is a template for a software project and - as far as I know - there is no kanban template for business projects. However, if you select…

Hi @claudeeller0 and welcome to the Community! Adding collaborators is not hard, but the naming of the role does make it a bit confusing. All you need to do is add users to the Service Desk Team role of your project, as you describe it. If those users get agent access by doing so, this is because they have also been…

Hi @mg_conneto_com and welcome to the Community! Jira and Confluence are different products and the licenses on each product is granted separately through product access, which you should be able to find in your site's admin console. I think it would be good to read through this support article describing how product…

Hi @Danuta Krzyzanowska and welcome to the Community! I am not sure why you would need your old license keys to be able to migrate. On the server platform, these used to be under Jira Administration on the Applications tab. Or they can be retrieved from my.atlassian.com if you are a billing/technical contact for your site.…

Hi @GEETHU K BABY and welcome to the Community! Do you have a specific question that we might be able to help you with? Or just looking for confirmation that Jira has all the capabilities you listed above? In case of the last: yes it does. Hope this helps!

I haven't seen any full documentation on existing templates, @Patrick WrightTemplate documentation to a certain extent is included right inside the product. When you create a new project from a template, I believe in the 2nd step of the creation process, you can see an overview page that lists e.g. the issue types and…

The new navigation is currently rolling out on a limited scale and is scheduled to become available during the first half of 2025.

No, the blank project is a business project, which means it comes with a board and without components. It is team managed on top of that, so not what you want. As I mentioned, if you create a project with shared settings, it will be created without a board. The downside of this is that that also eliminates the timeline…

Hi @Allan Rene Trujillo, To create company-managed projects, you must have the Administer Jira global permissions. Jira admins create and manage company-managed projects using schemes. To create team-managed projects, you must have the Create team-managed projects global permission. Both global permissions can be found in…

Hi @Patrick Wright, Totally agree. Only, there is a way! Just start creating your project from the scrum template, exactly like you did for the team projects. Then be persistent as you go through the different steps of the creation process and let Jira believe it can trick you into yet another set of separate schemes.…

Hi @Manula and welcome to the Community! I have just quickly checked https://status.atlassian.com/ (which is always a good thing to do when you experience strange behaviour), but there is currently no sign of a wider incident. A couple of things you could try, is: * try to open your site in an incognito window of your…

Hi @Malathi Pentapalli and welcome to the Community! You might call this a bug or a somewhat clunky / unclear design choice, but Jira's default issue type setting is quite peculiar. This only works the very first time a user tries to create an issue with the default issue type from an issue type scheme. After that, the…

I have just looped in Atlassian support to see if there's any way they can help you with this, @Thomas Radford. They might be able to create a support request on your behalf or help you out in some other way, if policies / procedures allow that, which I cannot confirm nor control. I am sure that you do understand that it…

That is because your board is in a team managed project, @Nicholas Curry - and welcome to the Community, by the way. The feature list in team managed projects is more limited than in company managed projects. If you want to use epic reports, you'll need to use boards attached to company managed projects instead. On a side…

Hi @Barry van Baalen and welcome to the Community! Yes, you are right about that and unfortunately, no, there is no way to maintain the canvas during migration. The issue does not only happen in cloud to cloud migrations, but also in server to cloud. For the latter, there is an improvement request that you can track…

Hi @Edgar Pusklevic, Yes, absolutely. This just requires your automation rule's scope to be set to multi-project. Only your Jira Administrators can create and manage these so-called global automation rules. Hope this helps! 

Hi @TOPAZ, Creating new issue types is something you can perfectly do yourself. If your projects are company managed, then your Jira Administrator should do that for you. For documentation on how to do this, see this support article series. Hope this helps!

Do you have access to the site itself? If you do, I would encourage you to have a look at who the project leads of existing projects are and check in with them who created them. If not, what triggered your question initially? How did you find out about the existence of the site? What triggered the question to start…

Hi @Harshad Prajapati, No, not really. JQL searches for issues, not for people. I am not sure what you are trying to achieve, but it looks as if you would like to stay in control that people start on new work items when they complete something else. Agile ceremonies - such as a daily standup - can help your team to be…

Hi @Paddy Galligan and welcome to the Community! That probably means that you are not a Jira Administrator (that is a required permission to create company managed projects) and that your company's admins have disabled the option to create team managed projects as well for regular users. You'll have to reach out to your…

Hi @Thomas Radford and welcome to the Community! Most commonly, Atlassian sites are being managed by your company's IT department. A logical first step would be to reach out to them through regular internal support channels and ask there. Depending on what you need support for, you can always try to raise your question…

Hi @IADS Admin and welcome to the Community! The rule as you designed it can't work on the create transition simply because the issue has not been created yet at that point and the created date as a result does not have a value yet. Instead of comparing to a field, you can compare the due date to an expression and use the…

Early in the year still and - for many - still very early morning as well ... But to all you awesome folks here in Community my very best wishes for a healthy, peaceful, successful and collaborative 2025! 🥳🥂🌲💙

Hi @Didem Aksaray and welcome to the Community! This is always a difficult type of question to answer in a Q&A forum, since a lot depends on how your teams are structured, how big and complex your projects are, how experienced your teams are with agile methodologies and how this will grow / evolve in the future. There is…

The direct url to this page (for my site at least) is: https://[your atlassian domain].atlassian.net/jira/settings/personal/general

In my site, under the theme settings there's Jira labs. One of the features that's there is the new navigation with a toggle to switch it on / off:

Hi @Lin Xiaochi and welcome to the Community! There is no history log when the issues created in Jira are deleted. If errors occur when the data is used for statistical assessment, how to audit it? If issues get deleted from Jira, then they are indeed gone (permanently). Instead if trying to audit this, it would be a…

Hi @eq and welcome to the Community! If you want to run a filter across multiple projects, make sure to create it from Filters > Search Issues and make sure to explicitly select all projects you want to retrieve issues from - as in your board filter. Your board is located in a project. And if you create a filter from…

Hi @Hatice Demirbaş and welcome to the Community! I am afraid it's not project type or template related, @Marc -Devoteam-. Atlassian has launched (and seems to have started rolling out) an entirely new navigation. I have it in my own test site as well and found that it can still be reverted. If you navigate to Admin >…