Walter Buggenhout Community Champion

Hi Pedro, The link deflects to the help center, the portal of portals. There is not a 'simple setting' to hide the link. There is a previous question around this topic here on answers that describes how you might hide the link through CSS: On the Service Desk portal page, how do I hide the "Help Center" link from users? Be…

Hi Pedro, Yes you can, but you will have to make sure you explicitly limit access to your other portals so Customer X does not see them. As you describe it, it looks as though you have currently left the access to the other customer portals (Y, Z, etc) open to Customer X. To apply this restriction, go to Project Settings…

Hi Orion, Try this link for Cloud or this one for server. Hope this helps.

Hi Nishant, I do not quite get what you mean by 'account'. If an account matches a username, than CurrentUser() is exactly the same thing. In that case you specify CurrentUser() in the JQL behind each individual gadget on your dashboard to represent the account. If the account you refer to is another concept (such as the…

Hi Nishant, If I understand well what you are trying to do, you would like to have one user picker on your dashboard and have all the gadgets on your dashboard refresh when you select a different user. I'm afraid that is not possible. However, if you are trying to achieve a generic Dashboard where every user has a view of…

Hi @Kelly McGregor, You're looking for the AUI Horizontal Navigation Bar and related AUI Horizontal Navigation Bar Page macros. You can find the documentation right here. You probably cannot find them as they are premium macros. Only the free macros of the Content Formatting macro plugin come preinstalled. The…

If what you want to do, is move your bugs from the older project to another project, just move them to the new project. Linking, nor cloning will help you to clear them from you ongoing project. Linking them just keeps them where they are and you should link them to other issues. I don't see from your scenario how that…

What are you currently using versions for in JIRA? These are intended to be used as releases and may help you organise issues from multiple releases in the same project. At first glance, that seems a much easier way to manage releases than moving issues to separate projects for each release.

In Service Desk you create Request Forms allowing your customers to create issues through the Customer Portal. If you have set up these forms yourself, you will have noticed that each request form (or request type) had to be associated with a JIRA Issue Type. When importing issues from an external system, the request type…

No, column constraints are always based on the number of issues in a specific column of your board. The only additional decision you can additionally make, is whether you want to include subtasks in the issue count or not. The reason behind this is that you have a number of people working on your backlog. You would not…

Hi Pieter, that's not possible. What you can do, is set the minimum and maximum limit of a column (in the board configuration, at the top of each column - Given that you specified a column constraint at the top of that same configuration page). These limits will be shown at the top of the columns and make the column turn…

Hi Pieter, This is not a kanban board, but a scrum board. That you are seeing the Y indicator is linked to a labs feature available on JIRA Software at this moment called Parallel Sprints. By default, you can only have 1 sprint going at the same time. The next sprint can only be started when the active sprint is completed.…

Be careful though. Each SLA metric goes through states running / paused / completed. Running means that the time counter is still making progress. Paused means that it is in an intermediate status like 'Waiting for Customer' or a time outside working hours. Completed means that the end state of your SLA metric has been…

I'm afraid so. I'd suggest you contact someone with JIRA Administrator rights and send him/her the info you collected from the dialog. They should be able to enable the field for you from there.

Start by looking at an issue you want to flag in issue detail view. Under Administration, click "where's my field" and search for the flagged field. It will most likely be missing from your project's configuration. The dialog will normally point you to the cause of the problem.

Phew, that's a very specific corner case. If you are on JIRA Server, you could use the free Automation add-on from Atlassian. It allows you to use a CRON schedule to specify the time of day you want to check the status of your issue and trigger an action from it. You can also automate the status changes with it, as you…

Hi Catherine, You could use filter subscriptions for this. Create a JQL filter that returns the issues you want to be notified of and create a subscription as explained here. Just as an example: Project = <some project> AND created < -5d AND Resolution = Unresolved The nice thing about these filters is you can also use…

Hi Sindhu, Thanks for providing some additional info. As I can't see your specific situation, have a close look at what is different in this 1 sprint in comparison to the others: * Are there any issues from a different project, maybe with different permissions * If you are using subtasks, check if haven't closed any issues…

Could you check: * If there is a tooltip giving additional information if you hover over the button * If the user has the Manage Sprints permission in your project * (if that didn't fix the problem), what the JQL filter behind the board is * If you are using subtasks in your project

Hi Kony Han, You're right. Boards are only available on the Cloud version and not on JIRA Server (yet). You can read more about the topic in this article: https://confluence.atlassian.com/adminjiracloud/configuring-boards-803604008.html (specifically the part about labs features).

Hi Emily, I am not sure why you would want to use a tool in conjunction with Portfolio for JIRA. If your main reason to consider that option is being able to use none-JIRA user, you can perfectly do this with Portfolio. When configuring your team members in Portfolio, just enter any name and click the Create virtual user…

From your description, I was totally thinking that you had set this up entirely already. If your are on Server, you could use the free JIRA Automation plugin by Atlassian labs, which is officially unsupported, but widely used and free. If you're on Cloud, that one is not available unfortunately. There is a commercial…

Hi David, If I understand your scenario well, you have transitions that you want to be available to you users/customers and an automated transition that you want to hide from those users. I suspect that you run the automated transition as a specific bot or system user. You might want to consider adding a condition to your…

Hi Chris, No, you don't. JIRA and Confluence are different tools. See JIRA Core as your tracking system, where you follow up tasks and projects. Confluence is a tool where you create content together. It is an online content platform, maybe best compared to a wiki. Both tools work together seamlessly though. Suppose you…

Hi Robert, No. The Service Desk Collaborators role goes back to older Service Desk versions, when collaborators were named more explicitly. Right now, just use the Service Desk Team role as described in the docs you are referring to. The difference between Agents and non-agents (or collaborators) is made through…

Hi Ghislain, See this extract from the licensing and purchasing faq (https://www.atlassian.com/licensing/purchase-licensing): Screen Shot 2016-10-07 at 10.54.50.png To extend your trial, got to you My Atlassian account first. If you need further assistance, you can also contact Purchasing and Licensing Support…

Hi Matt, That's not an easy one to answer in a few lines as you are potentially referring to a lot of things between the lines here. I hope I will be able to point you in the right direction anyway and I'll focus on the team part. The formal concept of a Team is actually non-existing in JIRA. Yes, you do have people who…

Hi Blanca, I'm not Nic, but I suppose that's not a blocking issue if I can provide you with a decent answer . The situation you describe, is the default situation. Indeed, as a customer by default you can only see your own requests. On top of that, there is the concept of Request Participants. When enabled, customers can…

You actually 'add' JIRA Software to your JIRA Core application and - indeed - need to license it. Activating it can be done through Administration - Manage applications. See this older answer for more details. I guess it has all the details you are looking for.

Hey Laura, You can find all that in the manuals online: * There is an Administrator guide * And a User guide Might be useful to have a look at the feature matrix too to see what's in the light vs the pro versions. In short, install the add-on first and then look through the user guide for the configuration.