Walter Buggenhout Community Champion

Hi , There is a larger active incident with the services, apparently. Keep an eye on https://status.atlassian.com/ to see if this is the case and stay informed of updates.

Hi @Asim Shaikh, While there is no public announcement yet, several similar reports are coming in currently on Community. It his very well possible that there is a global issue / outage popping up. Keep an eye on https://status.atlassian.com/ to see if this is the case and stay informed of updates. 

Hi @Vinit Soni, As others already pointed out, Plans is part of the Jira Premium plan. To be very specific about your 2 questions: 1. Is there any way to scope Jira Plans access (or the underlying plan tier) to a specific users/group rather than the entire site? Yes, there is. Plans do have their own permission settings.…

Hi @oparis, Could it be that you haven't logged into your site for quite a while? If a free site is not being used for a while, Atlassian deactivates and eventually permanently deletes them. The site administrator does receive email notice before this happens, so you get the chance and time to log in again and engage with…

Hi @Ryan, It looks as if somehow a trial of a paid plan was started on your site, since the free plan does not include Rovo (Atlassian's AI). The "bigNews" in the subject of the email looks slightly odd, tbh. But apart from that, either log into the mentioned site (<site-name>.atlassian.net) and from the top right corner…

Hi @Kim Wright, Since you tagged your question as linked to a premium plan, you should be able to expose the hierarchy using Plans. You are right that a filter (in itself) does not allow you to do anything related to hierarchy. But if you select all the work items you want to see hierarchically in a plan, that tool does…

Hi @Steven Janvrin, I do not use the app myself, but in the app documentation I found the following context: This extract is coming from an example where you would use an existing issue that you would clone on a certain schedule. It would either use the created or due date field of the original issue to create the next…

Indeed. If you want your unfinished work items from a sprint not to show up in your sprint report, you'll have to remove them from the sprint before you close it. However, that may look nice in your 2D chart, but it creates overhead in your actual work and does not make it easier to understand why you actually…

Hi @Balakumar, There is no immediate solution to this. The @2D gadget displays work items based on real time data. The work item from your example has effectively been in 2 sprints (one where it wasn't completed and one where it actually was), but it only has 1 (current) status: Done. Since the 2D gadget uses the current…

Hi @Rob Sher, I have been able to reproduce the same behaviour. In my case, this happens when I select an existing work item and it opens up in the new popup view. I have found a workaround to make it appear again. Near the top right of the popup, you can find a series of buttons: The second one from the right (the one…

Hi @Ashish Meher and welcome to the Community! This is very much an internal challenge within your own company. Usually, Jira is managed by your internal IT team, so your best option would probably be to reach out through normal support channels inside your company to get help. Hope this helps!

Hi @Devarajan Mani, When you copy data from production to sandbox, there is an option to exclude attachments. Also, if you do copy attachments, this support article explains that it can take several days for the copy to (fully) complete. Behind the scenes, your attachments are stored on a file system and the data on your…

Hi @Wilfred Kan, This looks like a (hopefully temporary) technical issue with the report. Here in Community most of us are users like yourself who don't have access to your site (or in this case the backend). I quickly checked https://status.atlassian.com/ to validate if there are any current known issues, but that does…

Hi @Calogero Bonasia, This is a long standing thingy with JSM and its email interaction, with a lot of history behind it. Announced back in 2023, Atlassian did provide a solution to prevent duplicate images to be added - original announcement can be found here: Preventing the attachment of duplicate images from emails.…

Hi @Craig Early and welcome to the Community! I can very much understand what you're saying and how this change may impact your flow. I think I also understand your suggestion to hide Confluence content through a negative filter. Out of honest interest and in an attempt to help with what's in my power as a fellow user:…

Hi @Naveena Tati, What you seem to be referring to, is the velocity chart that you get as a report with your team's scrum board(s). For some strange reason, this has not been available as a dashboard gadget, so many marketplace apps offer alternative solutions for this. I tried to filter for a starting list on the…

Hi @Amarpreet Sawhney, If you want to solve this the easy, native way in JSM, probably the simplest solution might be to replace the manager on leave by the backup person inside the logic you use to fill out the manager in your current logic (I am assuming you use a default value for the manager field or an automation…

Hi @Charlotte McPherson _US-ENG_, I know your question goes back a long way. As I bumped into it while reviewing some unanswered items, I noticed that in the meantime Atlassian has come up with different goal settings. It is now possible to define different goal types with underlying success metrics using a framework of…

Hi @Marcelo Lopez, It is very well possible that these issues are related. There is - indeed - no reason why you wouldn't be able to add JPD to a free Atlassian site. I have - however - seen it happen that people do start a trial of the product, add to many users to stay on the free plan and then fail to either add payment…

Hi @Sshah, Have you checked if the project is deleted from your instance or if there may be just a permissions issue? As a Jira Administrator, navigate to all projects via Admin > Projects and check if the project still exists. If it does, check project access further. If it doesn't, then hopefully you still have a backup…

Hi @kiran parasa, Check this support article for the steps you can take. Once your site is deactivated, you have 2 weeks to either settle any outstanding payments or reach out to Atlassian. You did not mention if your site is a free or commercial instance. So I'll ping Atlassian support on this request as well. Hope this…

Hi @Param Kelkar, The best starting point for all you can do and engage with to prepare for ACA-900 is in this study / prep guide. The page offers a mix of online courses, access to guided training sessions and links to Community groups (like this one). I would recommend working through the course material, using the tools…

Hi @Felipe Siqueira, You can find Atlassian's official response time SLA's in this support article. You will see these are linked to your subscription plan as well as to the impact / severity level you raised the issue with (Atlassian does review this and adjust if they don't agree). Hope this helps!

Hi @henry_bersani, Not exactly on due date. Although there's a number of things you can do as a sort of workaround: * You can apply a filter on Date Range, which zooms in on items with the configured date fields of your plan within that range. Those fields usually are start date and due date. * If you use sprints in your…

Hi @Denys Dudnyk, Check the board filter of both boards. If the board filter isn't shared (at least with view permissions), then the board itself will not be visible to the user. Hope this helps! 

Hi @Marc Joseph Villagracia, Instead of days you can use businessDays as unit, thus excluding weekends. So: {{issue.Start date.diff(issue.End date).businessDays.abs.plus(1)}} Hope this helps!

Hi @Amy Smith, Atlassian is changing its policies around AI data collection and is announcing that change through the customer agreement well in time. You can find the previous (current) customer agreement right here: https://www.atlassian.com/legal/archives/customer-agreement/atlassian-customer-agreement10072025#intro…

Hi @Jadhav_ Nityanand and welcome to the Community! Much depends on what you mean by unwanted items ... If you refer to work items, the needed permissions are pretty straightforward: If you are not a Jira administrator in your team, reach out to that person to request those permissions. Note that in many organisations,…

Hi @roniger It can take a while after you delete your apps and organization before everything is properly processed behind the scenes - to ensure deleted environments can still be restored in case of emergency. A couple of things you might check yourself to validate if there is no other organisations / licenses your…

Hi @Tatiana Torset, This is a great and well thought-out question. I rarely refer to AI tools to help out, but since your question is very specific as to what Rovo / AI might be able to do, I would suggest adding your question (with full context as you provided above) into Rovo chat and see what it returns. I did it myself…