Walter Buggenhout Community Champion

Are there any version requirements?

Hi @Vincent Yip, You're not searching in the right place :-). You should get back to my original answer to this question: * Go to Issues / Search * In advanced search, enter the JQL statement below and save the filter. Reporter = CurrentUser() and Resolution = Unresolved It is only after that that you go to your dashboard…

@Vincent Yip, Could you share a screenshot of where you are trying to type your query (i.e. of the 'search field' with the 50 character limit)? Thx!

Hi @Jeroen Thoelen, In Portfolio for Jira an issue can only have one single parent issue. So an Epic can be assigned to only one single initiative through a parent - child relationship. If it is useful for you to indicate a relationship between the Epic and other initiatives, you can do so with standard Jira issue links.…

Agree with @Orit Nachshon and @Tanya C. A task is a (standard) issue type in Jira exactly like a story is. Connecting a story and a task is indeed done through issue linking.

Hi @Marc Turner, My initial reply to the question was maybe too much focused on the use case where a user realised he had created a duplicate question and wanted to notify support about that issue. For that matter, JSD allows you to enable transitions on the portal out of the box. True, that option has its limitations.…

Depending on what you want to do, I can recommend navigating to This search link. Depending on what you are trying to find, I can also warmly recommend Atlassian's Agile Coach microsite. It's not so much about powerpoint, but you can find some really good content on Agile. You can find the site over here.

Hi @Ayouba MAIGA, There's a good chance @Thomas Deiler is right about the cause. Jira can however help you diagnose the cause of the problem. If you have the necessary permissions, on the detail view of an issue you can find an Admin button, with under it the Notification helper: This pretty neat feature lets you test why…

Hi Paul, Sure. This person should have (at least) browse project access on all projects. If that is the case, just go to issue navigator and create a filter like: Resolution = Unresolved and Due < Now() Save the filter, e.g. as "All overdue issues". You might even set up a Dashboard where you can display the results in…

Hi Milena, On Cloud, styling options have already improved quite a bit. If you are on server, you could have a look at Refined Theme for Jira Service Desk (Marketplace).

Thx for the well intentioned feedback, @Ignacio Pulgar. I interpreted Roel’s question otherwise: I don’t think he was having an issue with assigning issues in his Jira instance, but got stuck trying to create an issue directly on JAC. I don’t think he even mentioned the bug he was trying to report. Hence the link to the…

You're welcome, @Muralidhar Ediga. Could you mark the answer as accepted to wrap things up? That will help other users find it easier should they have a similar question. Thx!

Hi @Muralidhar Ediga, First, you should create a filter that retrieves you the issues. Go to Issues / Search and in advanced mode, enter the following JQL: Reporter = CurrentUser() and Resolution = Unresolved Using CurrentUser() makes the filter reflect the issues by the logged in user. Resolution = Unresolved makes sure…

Duplicate of this question

Hi Roel, Try this link: https://support.atlassian.com/contact/#/

Hi @Rhita Chatila, I assume with "the new JIRA version" you mean the new UI Experience on Cloud? If not, what version are you on? In Cloud, go to the Backlog view of the board that has you Epics. On the left hand side, expand the Epic panel. Next to each Epic in the list you will see a small coloured triangle. When you…

Hi @Laran Evans, Alowing users to create an account is a different thing than being billed for them. They will be treated as Service Desk Customers and as such, they do not count against you Service Desk license (only Service Desk agents do).

Hi @Nick Bernon, Could you check if the "unreleased" release is also included in the portfolio plan? If it is not, the stories will not be included in the plan.

Hi @Adam G, There's many different ways you can manage this. Although not explicit, I hear you say this specific user is being assigned tasks that he alone is responsible for. So assigning those tasks, setting due dates and using a dashboard for him to track those tasks and due dates will help you get a long way already. I…

Hi Adam, True. On the other hand, Portfolio is about longer term planning / capacity management / forecasting for teams, projects, even programs. In your example, your user's capacity would just be 18 hours per week. For 6 months. On a 6 month horizon, the fact that these 18 hours are being spent only on Tuesdays,…

Hi @Praveen Gupta, I guess you are on Cloud and in the new UI Experience. If so, go to Search (the magnifying glass icon near the top left corner of your screen): There you will find the option 'view all boards'. You can delete the board from there.

Hi Amit, Have a look if the Epic Status of those epics isn't set to "Done". Don't be mistaken; Epic Status is not the same thing as the issue status you set through the workflow. A quick check would be something like: Project = "your project" AND "Epic Status" = Done If you see them pop up, that would be your explanation.…

Hi Scott, There is no Gantt representation of work in standard Jira. Tracking work in Jira is usually done using (scrum or kanban) boards and dashboards that help you focus on the status of work rather than on the timeline. On the marketplace, there's a lot of apps available to help you extend Jira with Gantt or other…

Hi Paul, No, components do not have icons. They are however an important instrument to categorise your issues within a project, why the icon is probably there to have them stand out. The overlay seems like a bug in the gadget, related to the new design of Jira. An issue has been reported already and you can track it here:…

This picture shows how it looks: The brackets represent the target schedule (the baseline) while the bars represent how portfolio calculates how it will end up in the plan. If you break down the work into smaller tasks, you can plan those separately and more specifically in the timeframes you have in mind. If you have a…

That would be the Program view you are referring to. For more info, see the documentation over here. Have a look at your current version of your Portfolio app. Programs are available as a fully released feature on Server since version 2.6. On Cloud the feature has not been included (yet). Have a look at JPOCLOUD-1767 for…

Spot on @Thomas Schlegel; that's exactly what I meant. But, to support @Monique vdB on the experiment - it will put the spotlight on the space.

Second this, @Jack Brickey and @Monique vdB. The thread is quickly losing focus. Might be a great idea to have a frequently asked or hot topic kind of digest, I guess.

If you were just using vanilla Jira I would recommend you to use due dates to indicate the target date for completion. Your estimation is a totally different thing, so present it through time tracking fields as you mentioned it in your question above. To represent the baseline of your plan in Portfolio, you can set the…

Hola @Carlos Moreno, I hope you don't mind me responding in English. I understand the question, but my Spanish got a bit rusty over time. If you are working in scrum mode, using sprints, have a look at the Epic Burndown (see documentation over here) or Epic (see documentation over here) Reports. If you are not and really…