Walter Buggenhout Community Champion

Awesome! Happy to help!

Hi @Tobias Magnus (ext), There is a user group custom field. You can find it on the Advanced tab when creating a custom field:

Hmm ... From the documentation I found here there is one more thing that I can think of: Make sure Show transition labels is selected. Or that you access it starting from you project settings instead of general admin. Would that make any difference?

Hi @Adrien Marceau, This may be because the workflow is not associated with your service management project yet. As the functionality is related to service desk projects only, I guess it will become available after you linked it with an issue type in a Jira Service Management project. 

Hi @Vikrant Yadav, The silly but very true answer is to migrate when you are ready for it. The remaining maintenance you have on your licenses is one aspect, but you also have to migrate your data, prepare communication to / onboarding of your users / document stuff ... After all, the cloud product is quite different as…

In as well @Kate Clavet-D_Amelio : * Answer * Tweet (forgot the ITSM hastag, I now noticed. But on the other hand: we're spending an entire event on the topic :-))

Hi @epedder Have a look at global permissions (https://your domain/secure/admin/GlobalPermissions!default.jspa). To be able to browse the user list, you should have the browse users and groups global permission. 

Hi @Vikrant Yadav, The cloud version of marketplace apps are a different product, so yes: you will need to purchase a cloud license. On the other hand, after the migration, you don't have to renew the server license anymore.

Oh, to narrow down your search, you can limit the selection of sprints or releases to just the ones that were completed: for sprints Project = AB and resolved >= StartOfYear() and sprint in ClosedSprints() for releases Project = AB and resolved >= StartOfYear() and and fixVersion in releasedVersions()

Hi @Fred W, Jira search will give you a set of issues. But since they are associated with sprints and releases, I guess this approach will get you close to what you need: First, create a filter containing the issues resolved in 2020. Let's assume they are part of project AB: Project = AB and Resolved >= StartOfYear() Save…

Hi @Paul Reeves , Welcome to Jira and to the Community. Great question and I'm sure it will take you some studying. But if you're committed, the rewards will be awesome! The approvers you tried to use is associated with Jira Service Management. While you speak about kanban boards, you seem to be working in Jira Software…

Assuming they are global rules, go to Jira Settings > System > Automation rules. Search for the rule/s you would like to remove. Next to the enable/disable slider, a link with 3 ... will pop up when you hover over them with your mouse. From the menu, select Remove: The same goes for project rules, btw.

With Jira Service Management being released and Insight coming as a part of the offering in 2021, I'd like to know how you intend to balance the Service Catalog of OpsGenie and Insight as a part of the same product suite. What are your thoughts on where to put your services once both products will be part of the suite? 

issuetype = Story and createdDate >= -30d

Hi @Jay Rajaram, There is no limit on the number of projects. You can go as crazy as you like. Have a look though into the way you manage access to those projects and take some time to think through the way you want to separate things. Also - maybe take some time to see if you can't consolidate some of you SLA's into…

Hi @Priyanka khare , The first 2 are exactly the same. Both created and createdDate are ways to refer to the system date/time logged automatically when a ticket was created. -30d simply means count back 30 days from that moment. StartOfDay(-30d) counts back 30 days from 0.00 AM on the current day. Essentially you count…

@Joshua Sneed Contegix is correct. JSM will be available with version 4.14 and JSD will at that point be renamed.

There are logically different tasks so it does not make sense to merge those statuses. I expected that a column from the category of Done act similar to Done column. Maybe I left some room for misinterpretation in my last comment. The status in the workflow of your issues and the columns on your board are 2 different…

The feasible thing to do is map both statuses to the same, rightmost column and eliminate the closed column from your board. Having two statuses mapped to the same column will create 2 boxes in that column that still allows for drag and drop into the correct status.

Hi @Elena Lurye , I am seeing the same thing in my cloud instance. JSM has just been launched on November 9th and new features - like the OpsGenie integration - are usually rolled out gradually across existing Cloud customers. So, as the message says, I am sure that the message is true and will be replaced with the actual…

Hi @lisa, Advanced roadmaps is a feature of the premium plan in Cloud. Maybe you are on a different plan? Have a look at the different plans and their features here: https://www.atlassian.com/software/jira/pricing

Hello @Michael Duquette, Resolution is a system field. If you are an admin, you can find all its possible values by going into Settings -> Issues -> Resolutions, where they are all listed (or faster: type 2 times "g" from the keyboard and in the popup box that appears, enter "Resolutions"). For other custom fields,…

Hi @Arvind Pandey, There is some information available about the use of your custom fields out of the box, although it does indeed require some digging into. If you head over (as an admin) to Settings > Issues > Custom fields, you get the list of all custom fields in your instance, split across active and trashed: You can…

Hi @Taher Hamrahcard, Is it possible that you have one or more additional columns to the right of this column on your board? In a scrum board, the rightmost column (and only that column) is considered as the Done column of the sprint. Anything else will be considered as In Progress (and thus "Blue"), regardless of the…

Hi @Pablo, To be perfectly honest with you, that highlighting is something I have never seen natively in Jira. On the server platform, I am aware that this exists through marketplace apps - but I haven't found an alternative on Cloud. What you could do as a workaround, is use card colours as a workaround (Board Settings >…

Hi @Johanna, I agree to a certain point with @Dave Rosenlund _Trundl_ that many advanced use cases require some extension of Jira functionality. But I know from experience that Jira Dashboards are capable of taking you a long way already. You / your company is definitely not weird or anything if you state that people are…

Hi @[deleted], You can Watch many things in the community. Then, you can find a list of all the things you're watching from your settings: * Click on your profile picture * Select Manage Settings If you are doing this very actively, it is a good idea to do some housekeeping there and clear out some of the stuff you no…

Hi @Aravind, It is not immediately clear from your post if you are on Jira Cloud or Jira Server, but most of your questions are answered in the CSV import documentation you can find here: * Cloud documentation * Server / Data Center documentation As far as the relation between Epics and sub-tasks goes: that issues are…

Hi @Jarrid Vaughn, Just answering directly to your question first. If you have scriptrunner, you could pull a report using a JQL in the lines of this: issueFunction in lastComment("by currentuser() before -14d") This would show all your issues that had a last comment by the logged in user more than 14 days ago. Obviously…

Hi @Monique vdB, A big thank you for the heads up once more! I have been wondering if there's anything we can do to help test / diagnose certain issues with badges that aren't working. In the slack channel some folks did mention their main goal in the community is to help people by answering questions and solving problems.…