Walter Buggenhout Community Champion

Thanks a lot @carolyn french! I couldn't agree more. My hopes on in person events in 2021 are not that high, but I'm quite sure they'll be pretty special once they can be held again! I'll definitely make sure to be there when the day comes :-) 

Hi again @Jim Stewart , It is best to only have the default access group and the site admins listed here. There is no need to have the administrators and jira-administrators groups listed here. You should be able to remove those groups with the Remove group option under the ... options button behind those groups. As an…

Ah, this is a perfect opportunity to combine last week's topic with the wonderful atmosphere of Christmas ... Our Christmas tree is a DIY construction set which we carefully unbox and build up every year. Our cat goes nuts every single time, as it is a complete overhaul of his indoor territory. For safety reasons, during…

Hi @Monique vdB I ran into something new this morning. When I was trying to view the details of some of the shiny trophies in the trophy case, it appears that I can no longer scroll down in the details pane of individual trophies: This screenshot appears after clicking on the Level 3 Answer Bonus challenge. It is no longer…

Hi @Felipe Dorocinski, You are completely right about the behaviour you see. You can sort pages alphabetically at a given point in time, but then as soon as you start adding new pages, they will end up at the bottom of the list below the parent page you are creating them. This behaviour is by design in cloud, introduced…

Hi @Nick Sweet, Your question is all about baselining. The baseline is something that was available in Portfolio 2.x but not in the new planning experience. Advanced Roadmaps has a different approach to schedule slip. This is all over the place in the on track / off track status indicators on the release page. It is…

Hi @Clarisse Sinnot, You could cover both requirements by combining notifications with SLA's. If you set up an SLA, you can also link those with a calendar and related service hours. The SLA timer is automatically paused during non-service hours. Read more about SLA setup in the documentation. On top op that, Automation…

@John Funk is entirely right. Do read the Things to keep in mind if you migrate from classic to next-gen thoroughly before you make the move! 

This was released in Jira Software 7.5 - see release notes 

Hi @WAYNE HING, You can use Field Value Changed as a trigger and select Issue Type as the field you want to monitor. Look into this support article for a bit more details on how to take it from there. 

Yep, that's going to solve your problem. Actually, just add Jira Software as a product to your site.

Hi @Didem Aksaray, 10 users applies to Jira Software, Jira Core or Confluence. Jira Service Management has a different license model where your users are your agents, basically the people who treat the incoming tickets. The collaborators you refer to, would be Jira Software users that you add to the service team of your…

Hi @maia, I assume you migrated your issues from a classic project into a next gen project. In that process, you lose quite a bit of historical data as the configuration of those project types is quite different. If you did migrate your issues, they are no longer in the old project. You should be able to see that from the…

Hi @Jonathan Enns, Glad to see you've been reading around and are quite well informed. I wouldn't expect this to change anytime soon, as the fundamentals of next gen are designed for the single project approach. Custom fields, statuses, boards, ... - everything is designed for a siloed, single project setup. Consolidating…

Hi @Richard Johnson, Thanks for the extensive explanation! What I am missing, is how you set up your Issue hierarchy (Plans > Settings > Advanced Roadmaps Hierarchy Configuration). If you want the hierarchy to be like this: * Programs * Initiatives * Epics * Stories * Sub-tasks This is the place where you make sure the…

Hi @Abir Stolov, If I understand correctly, the reporter of a ticket has been updated and you would like to know if the old and/or new reporter has received an email notification of a certain update? You can't track when emails were sent, but you can inspect the history of your issue itself to find out when the reporter…

I learnt last year that much of the work I used to do in the office can be done perfectly from home. I had honestly thought that this would be much more difficult than it is in reality. I used to spend 2-3 hours on average in the car each day commuting, so the work-life balance went off track seriously because of that. A…

Awesome indeed! Thinking about a good use case to try the alerts with :-)

Hi @Kelly Hawke, A lot depends on how you're organised. There's a couple of queries you could use to get there: Resolution = unresolved This filter would retrieve all open issues (not having a resolution filled out). Assuming that all released issues are done and should have a resolution filled out, this may be your best…

Hi @Maja Vallin, What are you using as the data source(s) for your plan? Are you using scrum boards as the source? Check out Understanding sprints documentation to get more insights into the impact of using scrum boards vs projects/filters as issue sources. More specifically: Using Scrum boards as issue sources lets you…

That is essentially the same thing, @Rafal Sojka! The built-in functionality in Cloud is that same product, but there it has been integrated natively. (Just some background on the matter - glad you found the server alternative!)

Thx for the update @Monique vdB ! I had already tried the Trending Teams challenge when it was updated, but unfortunately did not trigger. The same with the December Video challenge. I've watched every single Confluence video out there to no effect. Could it be that the videos page doesn't have a video tag?

Hi @Rafal Sojka, That's possible through the built-in automation. Use Field value changed as a trigger and Send email as your action. Something like this:

Hi @[deleted], The answer is probably: you don't. Advanced roadmaps targets capacity planning at the team level and adding all your users to those teams has little to no added value for the core functionality of the product. The advanced roadmaps teams have a name, a way of working (Scrum / Kanban), a velocity or capacity,…

Hi @Cyril Peralez, You will still be able to upgrade from 500 to 2.000 users until February 2nd, 2022. As of February 2nd, 2021 it will just no longer be possible to buy a brand new Jira Server license. From the future server pricing faq : Effective February 2, 2022 PT, you will not be able to upgrade or downgrade user…

Hi @[deleted], Assuming that you deleted an issue, that's quite permanent. So when it's gone, it's gone, unfortunately. I'm afraid you'll have to create a new issue manually. If you had a backup of your instance prior to the moment the issue was removed, you could restore that backup to another Cloud instance and then try…

Hi @Sharon Gilmore, Just create a ticket with Atlassian Support and ask them to delete the old site for you. They'll ask you if you are really, really sure and - if you are - will then gladly remove the site for you. 

Hi again @thijsdevries, From the Purchasing and licensing faq: What happens when included server maintenance ends After the first 12 months, your server software maintenance will expire and you will no longer be able to receive technical support or software updates. As all server licenses are perpetual*, you can use your…

Well, there seems to be something wrong with your site then. It's best you reach out to Atlassian support directly for that.

Yes, indeed. I mean the agents!