Walter Buggenhout Community Champion

Hi @Gui Ávila, Don't worry about those properties. You can read more about those on this page. They will not influence customer satisfaction process. As you can read from the documentation, when enabled Jira Service Management sends out a CSAT request to the customer when his ticket gets resolved. Gets resolved means a…

Hi @ChuckieAJ, If you're a sole developer and you don't have anyone to review your code, you will see these warnings. If your code is linked to a Jira issue (which is a good thing) and the code is not linked to a pull request for review of the code (which is bound to happen in your situation), the release hub will display…

Hi @Robert Klein, I'm not sure what you mean by sites and subsites. Confluence is organised in Spaces and pages. In the first box, you select indeed one or more of those spaces and the macro will retrieve all decisions in all pages of the selected space(s). Apart from the option to select specific spaces by their space…

Hi @welder, Jira does not allow you to filter issues by the status of linked issues, so no - not out of the box. There's plenty of workarounds one could think of. If you are on the premium plan, you can filter initiatives with a certain status there and show the Epics underneath by showing the full issue hierarchy. Or you…

Hi @kumar pavan, I have no credits whatsoever for this article on business value nor any links to the authors, but it's an interesting source of information: Estimating business value However, against all this scientific and formal background look into your own organisation and what is important to its business. All in all…

Can you share screenshots of: * your board filter query * your quick filter settings * your swimlanes configuration

Congratulations and welcome to you all, new leaders!

Hi @Imogen Jones, I am not aware of any limit on the number of custom fields you could add to an issue. However, quite a lot is changing around the so called new issue view currently, so I'd recommend you to check out this Community post on the topic. Apart of having a look whether you're using either the new or the old…

Hi @Ratna Bikram Adhikari, The gadget is not configurable that way. It comes with issue count statistics out of the box. If you're looking to track progress against a version on a dashboard, you may consider using the Version report gadget instead: Or if you're fine with finding the information in other places than on a…

Hi @Roan Hamminga, Basically something like this: The example is from the template library. You'll need to update the last bit. So you'll use the same trigger (sprint started) and branch (for issues in the sprint). As action you'll need Transition issue.

Hi @brad walls, Have a look at the data sources of your plan. My guess is you are importing data from a project or a filter, while sprints are associated with a scrum board. If I'm right, rather use your scrum board as a data source instead to pull in your sprints. You'll be able to add issues to a sprint then, but…

Hi @Cecilia Chan, That is a hard question to answer without a bit of insight in your data. We are at risk of running into the traditional lost in translation difficulties related to projects and boards in Jira. I'll try to shed some light, but you might try to use the board with all projects into your plan. After all, it…

Hi @will_cummings, Thanks for sharing that screenshot from Structure. You didn't mention you were trying to build a hierarchy there. In that case, it may be worth looking into the documentation of how you can build your hierarchy with Insert and Extend generators: it is not necessary to build your entire structure from a…

Hi @will_cummings, Disappointing as it may seem, there is no JQL search available to retrieve these data in vanilla Jira. There are marketplace apps available that may help you extend search capabilities, and if you often depend on issue links and other parent-child related searches it my well be worth looking into those.…

Hi @Andreas Pfleiderer, You ARE an administrator in the free version of Jira Software Cloud. Just navigate to Settings > Products > Jira Software as the documentation says. Or navigate directly to https://<your domain>.atlassian.net/jira/settings/products/jira-software-configuration (where <your domain is the name of your…

Hi @Daryl T_, Looks like a bug indeed. Maybe you could best raise a bug or use in product feedback to report this. 

Hi @Jackie Klass, You won't get there with out of the box functionality. So that means you'll need marketplace apps to extend your search functionality. In case you have scriptrunner, the following should work: issueFunction in issuesInEpics("Project = XXX and issuetype = epic and assignee = currentUser()") The part…

Hi @Port Administrator, You don't seem to be looking for just time tracking reports, but also other insightful things. There's several time tracking and reporting apps available from the marketplace, for which this list may provide a good entry point. But it may be worth it to investigate so BI reporting tools instead or…

If the feature is enabled and you're still running in trouble, resume where you left off with @Jack Brickey and share a bit more information / screenshots on where you and your users are getting stuck.

Hi @Peter Stuer, Can you check if next-gen service projects are enabled in your site? This is still an early access feature, afaik. Have a look at this article for more details on how to do this. Also, while testing it is of course the right time to play around with all options. But definitely have a good look at the…

Hi @[deleted], Automation does have a Release version action available, so that should be possible: You could also work the other way around. There's also a trigger version released that allows that may allow you to close related issues after you release the version. I'd suggest you look into the complexity of your setup…

Hey @lisa, All is here in this post, but just to resume: 1. Reset the filter query Project = TECH ORDER BY Rank ASC Remove the issuetype part, as we're going to deal with this through the quick filters. 2. Toggle the quick filter on/off Nothing left to do here, this is fine in the last screenshot 3. Remove the swimlanes on…

Hi @lisa, As @Prince Nyeche - ELFAPP is saying, you do have some colouring options available for the roadmap. As he points out correctly, you can find those under view settings: You can see there that coloring them by project is an option too, but you aren't able to define those colours yourself then. Just see what works…

Yes, that is most likely because you still have swimlanes for stories, no?

Hi @Marcelo Gallego, That is true, but this will change soon. Some time ago a feature was released for the on prem version to manage velocity at individual sprint level in a plan. You can read more about that in the documentation, specifically in the last paragraph "More notes on sprints and capacity". This feature is…

Hi @Markus Traut, Absolutely. So there is an overview: To enable this, enable the issue navigator in your project features or go to Filters > Advanced issue search. Right there, make sure to unhide the Votes column (through the Columns link you can see towards the top right of the screenshot). And then just sort by…

Oh no! Panic at the disco indeed @Monique vdB! I have given deservedly given some kudos to some beloved fellow community leaders. I see my balance has gone down, in the overall feed I also saw them come by (so really happy that they arrived where they were intended to go), but I don't see them in my own overview of kudos…

About the subtasks: yes. It may even be a better idea to add quick filters to your board. In that case, forget about modifying your board filter, but instead go to Board Settings > Quick filters and add a new quick filter like this:

Based on other answers, just a couple of additional remarks: * I'd really recommend using issuetype in StandardIssueTypes() over issuetype = story as it will show you all types of issues apart from subtasks. So if you have bugs, tasks, epics, ... in your project, they will still all show on the board. That won't happen…

Are you importing your board as a data source, or a filter or project? On this screenshot I only see projected sprints. That means Advanced Roadmaps is using your sprint length (2 weeks apparently) and a starting point in time to just map out a sprint cadence with fixed lengths, just one after the other. If you have…