Walter Buggenhout Community Champion

Hi @Sarah Green, I hope you may have found the solution in the meantime. I believe the apparent inconsistency you experience is caused by enabling the check box 'Show full hierarchy' in your filter settings. This is meant to overcome inconsistent representation of the hierarchy tree, but may lead to work items being shown…

Hi @Anagha Narayanan, It is just part of a big terminology update. See this announcement post on Community. Hope this helps!

Hi @Emily Yeomans, You may have found a solution by now, but the easiest way to remove issues from your plan would be to work with Exclusion rules. You can find them in Plan Settings > Exclusion rules, where you have several options to choose from (including releases): Hope this helps! 

Hi @[deleted] and welcome to the Community! Maybe you have managed to find a workaround already and maybe the new UI has already rolled out to your site in the meantime as well. Just reaching out as I think what you see may be related to the time display settings of your plan. The time horizon automatically changes when…

Hi @Jayde and welcome to the Community! From what you describe, I assume you are in a team managed project. Just start editing the workflow as it is. Perform the changes you want to implement and hit the Update workflow button in the top right corner when you're ready. It will turn blue after you have made a change. At…

I already did reach out, @Cafer Aydin - normal response times here on Community can be up to 2 business days. Usually faster, telling from experience, but it's Saturday right now. With the additional information, however, it almost seems as if your site is no longer being used or has fallen without an admin. Those are…

Hi @Ahmed Sandoqah and welcome to the Community! That looks like a technical issue with your site that someone from Atlassian best has a look at. You flagged your question as related to the free plan, so I'm tagging the Atlassian team here to jump in. If that is not correct and you are on a paid plan, you can raise a…

Hi @Przemysław Olszewski and welcome to the Community! There are some major UI changes in Jira recently, so the documentation isn't always 100% up to date with how things look. Click on Edit report first. The button to start adding series should appear near the top right corner after that. Hope this helps!

Hi @Thiago R L Santos and welcome to the Community! It depends what you want to change. If it is the names of the schemas you want to change, start from the home page of Assets, where you find the list of all schemas in one overview. Click on the ... button behind the schema name you want to change and select Settings. You…

Hi @Rich Lapachet and welcome to the Community! May I ask where you have found those options and what feature you are talking about when you refer to recurring actions? I know an option was introduced recently to make a work item recurring. That was based on an automation rule approach that you could - with some creativity…

Hi @Zsofia Kope, The Tempo account is a field associated with a 3rd party app (so not a native Jira field). Not all field types are supported to be imported into a plan. since it has a specific purpose (advanced planning in a sandbox environment to allow for e.g. scenario based simulations). If you want to bring the…

Hi @Jason Kim and welcome to the Community! You may want to have a look at this related thread. Depending on your scenario, you may find a solution through one of the accepted answers there. Hope this helps! 

Hi @Sean Kenna and welcome to the Community! I think you may be right that it would make a lot of sense if it would become possible to link higher level work items to ideas. But right now, rolling up estimates across multiple levels the hierarchy is not expected behaviour. Fromthis support article on the topic of delivery…

Hi @Cafer Aydin and welcome to the Community! It is correct that you cannot remove yourself from a site. Nor can we, since we do not have access to the site. You would need to reach out to the administrators / owners of that site to remove you from those groups and shut down your product access as well. They should be at…

Welcome on board @AS! 

If you remove the description required restriction, the create issue popup won't appear anymore. Creating the items in the plan view is a choice. You can also create them in Jira directly instead and they will automatically appear in your plan. But if you opt for a practice to create epics in your plan instead, it will be…

Hi @Lisa Mendonsa While I haven't tried this, can't you add a condition to your automation rule that checks if Description does not contain any text. If it doesn't and Open Text 1 does contain text, copy it to description? I am not aware of any way to check if an item is created from a plan, but I would assume the above…

The way your workflow is designed now, you can move from any status into any other status. That's what the ALL -> [status] is doing. Unless you remove all these global transitions (that's what they are called) and replace them with direct transitions from status to status, adding a reopened status would not add any value…

@MidnightExe, So now how do I find the option in my workflow to add the "Set Resolution Screen", so that people are getting a popup. Click on any line from ALL to a status and in the popup on the right hand side choose edit. A dialog will pop up where you can change the name of your transition as well as select a screen to…

Hi @Jason Butler and welcome to the Community! The information you linked may seem contradictory, but it is not. The articles you shared are talking about entirely different types of integrations. The first one is a very specific email based integration specifically to Autotask, while the second one is a solution to…

Hi @MidnightExe, Don't put the resolution field on create nor edit screens. If you want it to be editable, create a transition screen with the field on it. This is just a screen like the create / edit / view screens you use in your screen schemes, but don't add it to a scheme. Instead, add the screen to the transition(s)…

Hi @Agnieszka Zuchowska and welcome to the Community! I'm afraid that is not possible at this time in views. You cán select multiple options for a single field, but adding fields does not allow you to specify OR as an operator. You can at all times use Filters > Search work items to create any search you like. You can save…

Hi @Stefan Pidzamecky, My first thought would be permissions. To use goals, users need access to Goals in product admin settings - similar as granting a product license to Jira (but without a license cost). Hope this helps! 

Apart from that - if you don't want people to create work types in your project, is there any reason why you could not simply remove the unwanted types from your project?

Hi @Danno, There is no out of the box action in automation to move one or more work items, but as per this feature request (JRACLOUD-70305) the REST API has an endpoint available since September last year that you can call from automation rules. That might actually offer possibilities ... Hope this helps!

Hi @Kurt Elmiger and welcome to the Community! What did the email say? Reporting this here in Community won't help - if you got a message that your account (assuming that you are referring to your Atlassian site) is at risk of being deleted due to inactivity, just log back into it and you should be fine. If the message…

Hi @Joshua Temple, Since Atlassian decided to go all in on cloud, the former server and data center offerings have not moved very much in terms of functionality. Investments in the product have mainly gone into (technical) stability and performance, while the cloud platform in comparison has evolved light years forward…

Hi @Atlassian User Dude and welcome to the Community! I don't think I would manage tasks in Jira Product Discovery. These are actionable items that would go through statuses from to do > In Progress > Done. As the name of an Idea in JPD suggests, this is the imagination stage where thoughts / suggestions are organised and…

Hi @Josh Drake, The restriction to create fields to Jira Administrators in a company managed project is not related to sandbox vs production. This is expected behaviour in company managed projects, where most configuration is managed centrally. Editing workflows is restricted in the same way and is also not linked to…

I assume you are referring to the Atlassian Government Cloud, @Larry Dickstein? If so, you can join the waitlist from this EAP signup page. There's a Q&A at the bottom of that page with answers to some of your questions with information that is known to date. When you join the waitlist and are a good candidate, you will be…