Walter Buggenhout Community Champion

Hi @Amirhossein fathollahi madani, Could it be the project you would like to include in your board is a Team-Managed Project? If so, they don't appear in the list of projects. As a workaround, you can create a saved filter with all the issues from your project and use that as the source for your board, rather than the…

Hi @根津宏和 , welcome to the community! The article you mention is indeed for the server platform only. It requires editing velocity templates and that is not something you can do in cloud. Have you considered creating your release note template in Confluence instead of Jira? That would give you a lot more flexibility and…

Hi @Giovanni Quilotte, This is a typical use case that Tempo Timesheets may help you solve. Apart from extending the built-in time tracking functionality of Jira, it adds the concept of an account to your worklogs. And that is usually the perfect concept to link your worklogs in Jira to your business accounting system.…

Hey @Evan Giordanella, I missed that you were trying to add that functionality on the customer portal. @Katarzyna is right that you can't add the linked issues field on the portal. And maybe there is indeed some added value in using a marketplace app to extend the functionality. Yet, there will still potentially be a…

Hi @Cas, I am experiencing the exact same thing for some time now at every attempt I make to do this. Since you are on a free site, I escalated your request to the Atlassian team.

Hi @dsingh , I am experiencing the exact same thing for some time now at every attempt I make to do this. Since you are on a free site, I escalated your request to the Atlassian team.

Hi @James Olivo, You can find the templates for customer notifications in a Jira Service Management project when you navigate to Project Settings > Customer Notifications. You can find the actual mail template at the top of that page under the edit template button: A second place where the text may be coming from (though…

Hi @Lucia Balen, When you copy a board, you also copy its settings. And one of those settings is the filter that fetches the issues of your original board. You will be able to verify that by going to Board Settings, where - on the General tab you will find the board filter: It is by replacing the board filter with a…

Hi @Pete P , There is not trigger available to make the timer start or stop based on the addition of a request participant. As you correctly noticed, you can use automation to inspect changes of the Request Participant field. You could use that to trigger a transition in the workflow (something like "VIP track"), which…

Hi @Kiran Pamuru , If you do have the due date field on all the issue screen and request type screens as described in detail by @Claudio Gonzalez , the most likely reason is that your agents don't have the schedule issues permission in your project. Verify what roles or groups have that permission and make sure your agents…

We do have an annual ShipIt at our company too. But apart from that, deep work as a team to a large extent depends on the team you are working in / with. I find myself doing most of the deep work as a team with customer teams I work with as a consultant.

At my current company, other than traditional jargon related to tech and agile methodologies, we are not overdoing it, I guess. The only exception to that being somewhat important: our company name, which is ACA 😃 The fact that many of our customers and partners don't know how to pronounce it, has become somewhat of a…

Although I am a strong believer of a focus on outcomes (it no use going at 200 mph if you're going in the wrong direction), I also think that there is nothing wrong with measuring productivity as well. Even for knowledge work, the ability to deliver and the speed at which you can release new stuff has become of utmost…

Hi @Sabina Ahmed , I noticed this is a very (yes, very) old question. And I am sure that by now you have probably found out how it works or chosen to reach your goal in a different way. Still, when I ran into this question, I can explain how it works and suppose that may still be useful information. The gadget displays a…

I like to make a distinctions between ideas I can elaborate on my own versus other stuff where I need stakeholder buy in to get things done. For the first category, I - pretty old school - have a habit of drafting some things out on plain paper first. I use that as a way to help myself see things I thought of and…

I still see that many people - very often in management roles - just love to have meetings because they can very often just walk in, listen to inputs prepared by team members, quickly make a decision or delegate a couple of tasks and be assured that someone (else) from the team will make and distribute proper meeting…

I am wondering if the play would also work at a higher level; I mean not to prioritise project tasks, but prioritise projects against one another.

Hi @Blake Waud, Welcome to the community and thank you for that extensive explanation. My guess is that your team's capacity is causing the issue. Navigate to the settings of your Automation team and verify what is specified there as the weekly capacity: If my hunch is right, the value will probably be higher than the…

Hi @Ronen Perets , Being able to browse a list of users when you try to @mention them requires you to have the global permission Browse Users. Most likely you are lacking that permission. If you have admin rights yourself, navigate to Admin > System > Global Permissions and validate if you have the appropriate permissions.…

Hey @Theis Joergensen, I guess I would look into setting up an automation rule that automatically e.g. checks a box when an issue is created before 24.00. That way you don't have to do anything manually at all and based on the simple check box you can set up different calendars based on that check box. As you can see in…

Hi @Yatish Madhav, If you want the same restrictions to apply on both the portal and on the issue create screens in Jira, you will have to configure required fields in both places. In the portal, when you configure your request types, you have the option to mark every field on your form as either required or optional. From…

Hi @Amirhossein fathollahi madani, Both a scrum and kanban board (in Jira Software, Company Managed projects) select their data from an underlying filter. If you navigate to the board settings, on the general tab you will find that Board Filter. The only thing you need to do to set up a scrum and kanban board with the same…

Hi @Nathan Leggatt and welcome to the community! This feels more like a discussion topic than a straightforward question. And even though questions like this often require more insight in what you are doing and how you are working, I'll try to suggest a few pointers. When you try to organise work in Jira, it all comes down…

Hi @Ben , Site and product access are essentially different things. When you grant a user site access, you essentially add him/her to your site's user directory. That may be the built-in user directory of your site, but also a company directory (like Azure AD, ...) that you connect via Atlassian Access. You can read more…

Hey @Jimmy Trivedi , The color is displayed on the Jira issue itself (as you can see in my previous screemshot) or on issue cards on a Jira Board, not in a list of search results. I am afraid you are looking for something that isn't there. So I would just recommend you to remove the columns issue color and epic color from…

Hi @Jimmy Trivedi , To change the Epic color, just open the issue's detail view and click on the coloured square in front of the issue title. You can select the colour of your choice from a list of options there: As I mentioned before, this only works for Epics, not for other issue types.

Hi Cameron, There was a day when Jira was just ... well ... Jira. Today, there's Jira Software, Jira Service Management and Jira Work Management. You have a team managed and company managed projects in 2 of the 3 offerings. There's feature differences across the free, standard and premium plans. So essentially more Jiras…

In this specific screenshot, you have a list of tasks. Epic color is a feature specific to Epics and will never be available on other issue types.

Hi @Theis Joergensen , You could try to work with 2 different SLA calendars: 1 that runs 24/7 and 1 that runs 06:00-24:00 as you have set up now. When a ticket is created before 24:00, you could mark it (in priority, in a custom field, ...), so you can easily set up separate JQL criteria in your SLA definitions to apply…

Hi @Theis Joergensen , If by an 18/7 calendar you mean that there are 18 working hours in a working day, then you should choose your second option. During non-working hours, your SLA timer is paused. So don't include your non-working hours in the calculation. Hope this helps!