Walter Buggenhout Community Champion

Hi @Marcus Tezcan and welcome to the Community! A board gets its tickets from a filter that you can find in Board settings > General. It does not "host" any issues. It just displays them based on that filter. So technically, the only thing you need to do to make a single issue appear on another board, is to include it in…

Hi @Sonali Roy Ghatak, Navigate to Filters > advanced issue search and then create a search like this: Project = <your project> AND reporter in (Reporter1, Reporter2, Reporter3, ..., Reporter10)) Save the filter and then use it as the source of a suitable dashboard gadget: a pie chart, a two dimensional issue statistics or…

Hi @Shachar Shain and welcome to the Community! It is even in milliseconds. That is indeed the way time data is stored behind the scenes in Jira. When you run an export, it is the raw data that's exported, not the way it is formatted in the UI. Hope this clarifies!

@Stéfano Augusto de Matos, As your screenshot shows: you don't have any issues in your screen. So you can't select any (obviously). I suspect you are aware that Advanced Roadmaps is a view on issues in Jira and has additional features to work with them, right? 

Hi @Neha Singhal, You need at least AR user permissions to do any updates. So letting users with view only permissions manage team capacity is not really an option. That said, there's a couple of additional conditions that must be met in order to enable capacity management at sprint level. See this support article for more…

Hi @canand and welcome to the Community! If you take a look at the threads from this related question, you will see that this is not a straightforward operation. You may want to try to: * retrieve the sprint ID from the closed sprints and try bulk change to set the sprint values again; * or reopen closed sprints to be able…

Hi @Charles PARNOT, Even though you say you are not referring to the project categories, the built-in category field IS the list of project categories. If the list of categories is empty, then it is because you don't have any project categories defined. If you do have another category custom field in your Jira instance,…

Hi @Zoey Wang and welcome to the Community! Yes, there is: you can apply a bulk change to your existing issues to fill out the new field. Be aware that it should not only be present on the transition screens, but also on the edit screen(s) of you issues so it can be updated. Navigate to Filter > Advanced search and perform…

Hi @Matt Cliffer, Yes, this is related. If an issue does not have a request type, it isn't visible in the portal at all. And then, obviously, it can't be approved their either. 

Hi @Svajunas Gaina, Yes, I believe this works as intended. In scrum, a sprint is planned ahead and the amount of hours / story points committed to is - by the book - not supposed to change either during that sprint. If your team follows this practice and does not add additional work after the sprint was started, the…

Hi @Laura Rogg and welcome to the Community! Yes, external users can access the portal and raise requests there. But they do need customer permissions for that. The only reason why I can imagine that would be a concern, is because of the license cost that may entail. If so: don't worry, as a JSM customer is a free user.…

Hi @Fabian Dengel, For the relationships between Epics > Stories and Stories > Sub-tasks it has always been possible to create issues from the issue view directly: When you do so, the parent-child link is created automatically. And in a way, that is a top-down approach. But it does only apply at the moment of issue…

Hi @Anudeep Prabhakar, No, not without 3rd party tools. With standard Jira functionality, you can: * export the results from a filter manually to csv format; * display the results of such a filter on a dashboard in Jira * send the results of such a filter via a filter subscription as described above 

Hi @[deleted], yes - sure. They will be empty products then obviously. 

Hi @[deleted] and welcome to the Community! You can find instructions on how to remove products from your site in this support article. You will see there's quite a few paragraphs marked with red and yellow, warning you that this is an irreversible process. Read it carefully and make sure you are not losing any data before…

Hi @Sandeep Agrawal and welcome to the Community! If you are using a team managed project, select the option group by subtask near the top right of your board: In a company managed project, you can set up swimlanes by stories via board settings > swimlanes: Hope this helps!

I don't have a test environment available to showcase, but I would expect it to become available after you specify the Object source (the schema in your screenshot).

Hi @arjunsd88 and welcome to the Community! I noticed your question is somewhat older already and I hope you may already have found an answer. If not: that the dates of story level issues are not displayed on the standard roadmap in your project, is a known issue that you can track right here: JSWCLOUD-18668. Since you…

Hi @Alfons Mientjes, That is just an information message (as you can see from the (i) icon preceding the message itself. So it's not an error, not a warning, just something to keep in mind if you would some day consider to include the field in an automation rule. Your users won't see that message when they are working with…

Hi @jeroen_wilmes, Jira is a flexible system. While you have most likely chosen to use components with a certain way of categorising your work in mind, there are many other ways to do so to support other use cases too. While I don't know what you decided to use components for, I can give you a very common example where a…

Hi @Amie Smith, Yes, that is possible in the new automation. The key is to use a scheduled trigger where you add a JQL statement to retrieve the tickets that match your criteria. I am assuming that you have a specific status in mind (assuming even further: "Waiting for Customer") and that you know exactly what status you…

Hi @Amie Smith, It may even be easier to set up a filter subscription for this, as it may return a list of issues rather than an email notification for every individual ticket. You can create a filter from the following syntax: Project = <your service desk> AND Due <= 5d AND resolution = Unresolved Then, set up a filter…

Hi @Prateek Rawat, Maybe the examples in JRACLOUD-33749 can help you with the right syntax? Original estimate is part of the time tracking custom field in Jira. Hope this is a useful pointer! 

Hi @Hamed Yousefian and welcome to the Community! The cloud version of Jira and the on prem version are different products. Jira server is where development started back in 2002. The newer cloud product has been built from the ground up since +/- 2009 in a totally different technology stack. While there are Jira apps for…

Hi @Karthick Kannaiyan and welcome to the Community! As @Joseph Chung Yin explained in his second comment, for your specific use case you should be able to add your users to the Service Desk Team role for your project. While they don't need a JSM agent license, they would require a Jira Software license (which is quite a…

Hi @Roman Wolf, That's quite a corner case you managed to find there 🕵️‍♀️! I honestly don't suspect this to become a top priority issue. Still, to report in product bugs it is best to open a ticket directly with Atlassian Support. Hope this helps! 

Hi @Roman Wolf, I know you are on board on this already, but using this also as a tip to other Community users: This is great feedback. However, for product bugs or feature requests it is best to open a ticket directly with Atlassian support. Hope this helps!

Hi @Roman Wolf, While you are right (because you know the issue was deleted), navigating to an issue that does exist but you don't have permission to view results in similar behaviour: it cannot be found. Still, if you want this looked into by Atlassian, the best you can do is raise a request directly with Atlassian…

Allright @Monique vdB! 🇧🇪🍟🍻

Oh yes, you just named to of the absolute top destinations on my bucket list as well - Norway and Iceland. Together with Canada and Australia. I'll definitely need some kind of savings plan to get all of that done some day!