Walter Buggenhout Community Champion

Hi @Zakaria Al Anshor and welcome to the Community! I hope / assume you understand that your question will not be solved by automating a few simple steps in Jira (or any tool for that matter), but also requires practices/processes in place to define, plan and track ongoing work between the teams involved. Having said that:…

Hi @Tejasvini_Apraj and welcome to the Community! If you are referring to the Advanced Roadmaps tool (which is what I assume based on your reference to Data Center and Cloud). The product is indeed a rebrand of the former Portfolio for Jira app and was made part of Data Center with version 8.15, as you can read in this…

Hi @Ivan Andrieiev, It depends what roadmap you are talking about. On the basic roadmap, your timeline is built off of 2 date fields: start and due date. You cannot have 2 end dates there as you suggest. If you are on a premium plan, you can display more custom fields in the fields section of the roadmap, as in this…

Hi @Ryan Willms and welcome to the Community! To set the assignee, you should not use the displayName, but rather that users accountId. I am not sure if that property is available for the Lead smart value, but if it is, you could try this instead: {{Lead.accountId}} Haven't tested this, but hope it helps!

Hi @Gemma FRENCH and welcome to the Community! Try composing your JQL in the issue navigator (Filters > Advanced search). In cloud, Jira has the strange habit to convert your field names into something that also has the custom field type attached to it. Run your search and see what it does to your JQL. In my test instance,…

Hi @Kara Nadarajah, No, indeed. Conditions are triggered before you even let a user try to execute it. If you want to validate if something is filled out, you should use validators instead. First of all, make sure you have a screen associated with the specific transition in your workflow that has your mentioned fields on…

Hi @Tiziano Viglongo, Jira does not save the roll up date (in the database). It is calculated and if you export your data to csv, you are getting them out of Jira. The API seems to be intelligent enough to export the rolled up date as well to present you with a consistent export, but I can assure you that this data is not…

Hi @Kevin Smith, It may be a bit harsh, but it seems you want to share your Epics across users of multiple projects and maybe even teams: if that's the case (which makes total sense), don't put them in a team managed project. That type of projects is not designed for cross-project collaboration. Just move your epics to a…

Hi @Farzan and welcome to the Community! Accessing a Jira dashboard requires a Jira Software license - in other words: product access to Jira Software. On top of that the dashboard itself should also be shared with you. Your being redirected to the customer portal most likely means you do not have the proper product…

Hi @Malte Redmann, There are differences between company managed and team managed projects when it comes to how access to projects is being set up. And those differences may impact your definition of member of a project. In terms of principles, however, a user needs to have access to a project in order to be allowed to…

Hi @pepe.lopez and welcome to the Community! The simple answer here is: you can't. Team managed projects display the issues from the project. There is no such thing as a board filter attached to your team managed board. You can add additional filters to the board (Project settings >Board > Custom filters). But rather see…

Hi @Sankalp Dubey, Time Tracking is not a field; it is a set of field containing original estimate, remaining estimate and time spent. You probably want to estimate sprint scope off original estimate instead, while progress is then being measured from time spent and remaining estimate combined. Recommended settings would…

Hi @Sharona Keren, Not with out of the box features. You can use Jira's built-in issue linking feature to define relations between issues, but there is no native support to visualise the information in a (custom) hierarchy above the epic level. If you do not want to upgrade your plan to premium, the Atlassian marketplace…

Hi @Keith Alexander and welcome to the Community! In a standard configuration, a user must meet the following requirements in order to be able to transition issues in a JSM project: * the user needs a JSM license, i.e. needs product access to JSM. This is usually granted by adding the user to a group with product…

Hi @Kevin Smith and welcome to the Community! Are you sure your Epics are in a company managed project? Configure Epic settings does not ring a bell for me when I think about company managed projects. My suspicion is that your Epics are in a team managed project. And indeed, custom fields from team managed projects are not…

Hi @gohar.galstyan, A board (either scrum or kanban) gets its data from a filter. You can find this filter in your board settings, on the general tab: For your kanban board, edit the filter and update it to: Project = <your project> AND component IN (APP, API) ORDER BY Rank ASC And for the scrum board: Project = <your…

Hi @gohar.galstyan I am not sure I understand your question entirely, but am assuming you are looking for a quick filter that shows you tasks with component "APP" that are overdue. If that is what you need, this JQL would be the filter you need to set up: Issuetype = Task AND component = APP AND due < now() Hope this helps!

I thought these links might be useful information about configuration as well: * How to create workflows for company-managed projects * Map a screen to a workflow transition * Configuring advanced issue workflows Hope this helps!

Hi @Maxine Freedman-Thompson, naming these screens reminders would be slightly over the top, but technically this is how a transition screen in a workflow is intended to work. You add a screen to a workflow transition to give your users the possibility to review and - optionally - update information on your issue.…

Hi @Gavin Jacobs and welcome to the Community! If your board is a kanban board and it is in a company managed project, then the default setting is 2 weeks. It can be configured from the general page in board settings, at the bottom: The same applies to team managed projects (issues remain in the done column for 14 days),…

Hi @Tiziano Viglongo, when you choose to roll up the date in advanced roadmaps, it is not set on the parent issues. It is calculated and displayed in the plan in italics. Also, the roadmap bars in your plan will be displayed using colour shadings, like this (the top item is rolled up, all other dates are set , manually):…

You should be able to see who your board administrators are on the general page (i.e. the first option in the list on the left of your screen), @Natalie Owo 

Hi @Oksana Baier, Ordering by rank is unique (each issue has its own rank) and it doesn't make sense to also trying to combine that with any other ranking system. The uniqueness of the ranking always overrules the other and is required if you want to manually reorder issues. However, on top of ranking, you could set up…

Hi @Ivan Andrieiev, It al depends on how you define worked on and how you specific you can/would like to be with the time settings. Based on the information in your question, I would redirect you to this community article about history searches in Jira. There is a good chance you may find what you need there. If not, you…

Hi @Faustina Tolosa and welcome to the Community! As silly as it may seem, that does not seem to be possible in Team Managed projects. I agree completely that it would not make much sense to add a label to represent the status that is already there. But you could use automation rules to set/update labels when an issue…

I noticed - just managed to order me a pizza through that number 😉😉😉 - just kidding. There's always an opportunity to also trigger other Community users. But anyway, I hope you did manage to get the ticket created!

Hi @Louise Campbell, I'm not sure if you started receiving many calls already, but I would not share your phone number here - this is a public forum. So be careful. As far as I can see, phone number is not a required field on the support form. I think you should be able to just leave it blank. Hope this helps! 

Great to hear, @Orestis Vasilakopoulos! Having said that, could you take a second or two to accept the answer? That way it becomes easier to find for users with similar needs. Thx! 

Glad my answer helped, @Nathael Dreymann! Having said that, could you take a second to accept it as well then? That way it becomes easier to find for users with a similar need. Thx and a great day to you as well! 

Hi @Rohan Sharma and welcome to the Community! I am not sure if a simple question here on the forum would be the right place to cover a multiple year challenge. Let's say that the idea you put forward seems to make sense at first sight, but there will be much and much more to running a successful project than setting up a…