Walter Buggenhout Community Champion

Hi @rohit bhatia and welcome to the Community! You'll need to be more specific about your issue to get help. We do not have access to your site here, so could you tell us: * what you mean by when I am going to board? What steps do you follow to do this? * when you say "there were more boards" - how did you access those? *…

It just got even more confusing now, as you listed your question as cloud instead of Data Center 😅 | but since you indicate you have access to parts of the application, I would recommend to open a support ticket. 

Hi @Sophia Smith, You indicate to be on the free plan, but Advanced Roadmaps is part of the premium plan of Jira Cloud. If you are effectively on a premium plan and you have correctly provided billing details (that would ensure your subscription is still valid), this should not happen. It may be a temporary glitch, but if…

Hi @hchang, while it is true that there may be a delay, in this case this is not the answer to what you are seeing. From your description, you are using a scrum board as you say you see sprints in there. Updating the status of an issue does not add an issue to a sprint, as described by @Piet Pieters Adding issues to…

Hi @Simon Wakeford In your plan settings, under exclusion rules there is a setting for that: On the first line, you can specify how long you want to keep completed issues visible in your plan. Hope this helps!

Glad to hear, @Mark.Hunt-Bryden! If this helped, can you mark the answer as accepted? That makes it easier to find for users with similar questions ... Thx! 

Hi @Mark.Hunt-Bryden, Yes. In your service desk project, navigate to Reports > Requests Deflected. This report has 2 metrics: * Requests deflected tells you how many articles helped avoid the creation of a ticket * Article views from portal is what you are looking for, I believe. In the details, you'll be able to see which…

Hi @Clay Nichols, This is by design. Versions are specific to one single Jira project. So you are correct: you can only drag issues from project ISS into a version that belongs to that same ISS project. Hope this clarifies! 

Hi @Gareth Jones, You are right in your last paragraph: that does not simply make any sense. If you stop an SLA from running the instant a ticket gets created, then what's the point in having that SLA whatsoever? Let's be honest: if you could pull that off, that would automatically make you have a 100% success rate, no…

Try what happens if you turn that option off. It does not return issues that are new, as it says it returns issues that have changed since your rule has run for the last time. Since you are basically searching for issues that have not changed (they are in the same status for over 12 hours because no one has touched them),…

Hi @William Negley, Run that query as a separate JQL filter to see what results you are getting. There is nothing wrong with your syntax (tested exactly the same in a test instance, which return a few dozens of results and was updated when I extended to more hours). But make sure that your query does return issues. On the…

Hi @Arda Arslan and welcome to the Community! I am not sure what you mean by "the dashboard" but I assume you are referring to the timeline view as described here, in Jira Product Discovery documentation. If so, then yes: this view is limited to a monthly or quarterly view and setting it to weekly is (currently) not an…

Hi @Shawn McElroy and welcome to the Community! This may seem like an off topic response, but when you say you have joined multiple times, have you been able to log into Jira? Have you accessed a project? Created an issue? Been able to search for issues or access a dashboard? I am not sure if or why the status displays…

Hi @Pavithra Selvaraj and welcome to the Community! I am not sure what you are trying to achieve here, but it seems as though you are trying to develop something that is not part of standard Jira configuration. If you are using the standard Jira interface, and are using company managed projects, your custom field context…

Hi @Ken Loh, What may be happening here is that searching group names in Notification Schemes is case sensitive. If your group is named e.g. Jira-users and you search for it like this: jira-users, it will not be found in the list of groups. Hopefully this helps!

Hi @dhernandezs, I am not entirely sure if this answers your question, but object graphs are a built-in feature of Assets. While these graphs are not available to put on a Jira dashboard, you can easily access them from within the Assets app itself. This is an example of a generic graph: When you are viewing an object…

Hi @Amare Janjeva and welcome to the Community! Assuming you know exactly what the Epic's issue key is, the following should help: "Epic Link" = EPIC-234 where EPIC-234 is the issue key of your epic However, Atlassian is currently transforming the way child issues are linked to Epics. If the above does not work, you can…

Love that 🧀 knowledge reference, @Lia Mack 😀. This Community is also a great place to come back to if you're running into something!

I have a lot of things I'm proud of and that's work related from last year and that I do want to keep doing as well. But maybe a little less in some areas compared to last year. 😛 But besides work, I started a few routines to keep a clear and fresh mind. Back in the days of the virus I started playing the piano and haven't…

Hi @Wanderson Ávila and welcome to the Community! This sample rule from the template library does exactly what you seem to be asking for. It uses the Organizations field as an example, but if you replace that with due date, you should achieve the desired result. An important prerequisite for this rule to work, is that you…

Hi @Benjamin McClure and welcome to the Community! It seems you have created a team managed project, whereas the other ones you refer to are company managed. These are two different project types with different configuration settings. If you haven't created any issues yet, the best you can do is remove the project and…

Hi @Anton Garri Fagerbakk, You can indeed either use a scheduled trigger (if you want to run it on a regular basis) or trigger the rule manually if this is a one-off operation. In the latter case, your rule could look like this: When you open any issue (that ideally matches the condition of your query), locate…

Hi @Özge Özgenç, The second part of your question has me a bit confused. But if I understand correctly, you are trying to add a limited set of users as customers to your Service Desk project, but you would like to add them as a group so you don't have to add them one by one? If so, navigate to Project Settings > People in…

Hi @Ivan Andrieiev, There's several ways to create tasks automatically or semi-automatically in Jira. You can do so via Automation rules or via csv import. Be aware though that every task needs at least a summary and will have to be moved through one/more steps of a workflow to complete it, on top of the time tracking…

Hi @Luke Stevinson and welcome to the Community! That type of customisation is not supported out of the box. There are a couple of marketplace apps available that may let you do this. Hope this helps!

Hi @David Quiram, As per this KB article, it is not possible to disable the portal. The article describes a workaround based on hiding available request types from the portal. The downside of that approach is obviously that those request types will not be visible to your internal users anymore, which is most likely not…

Hi @Lia Mack, I am a bit confused by your question. Since you seem to be on a premium plan, I am guessing that you mean Advanced Roadmaps Plans when you talk about Jira Plans. You access those from the Plans menu in Jira. If that is the case, the issues you see in your plan ARE the issues you see in your Jira project.…

I am not a deep matter expert in the Slack integration, but automation does have a Send Slack Message action. I would assume this should be able to deliver what you need:

Hi @Savita Fulmali, There is a checklist pre-migration where you can verify recommended settings and a lot of other things to verify in this support article. Cloud migration is not regular use of your Jira instance, so I can only recommend to follow the suggestions that are being made there. That still does not guarantee…

Hi @Petr Komarek and welcome to the Community! You are referring to the Data Center / Server documentation, which is not entirely the same as cloud. Depending on what you are trying to do, possible Send Web Request may be what you are looking for. There's a couple of other Notification actions available as well that may…