Walter Buggenhout Community Champion

Hi @Juan Carlos Cardenas Padilla, Calculated fields are not supported out of the box in Jira Cloud yet. There is a feature request that you can track here: JRACLOUD-61966. That ticket has also some references to workarounds you could consider. You could add a numeric custom field and use automation to update that field…

Thanks @Christine P. Dela Rosa! Love the Team Goal Alignment metaphor; maybe that should/could end up on a t-shirt one day! 

Thanks @Lars Fessler! It is really great that our story does inspire to some extent 💙. Since I was in school myself, quite some time ago now, I've always felt writing down things works for me to clear and order my thoughts in some way. And it also helps to review things at a later time. While I would not say we've achieved…

Yes there is, @Danielle Koby. Do read the migration instructions and notes carefully, as that may have some impact on your data.

Hi @Claas Babendererde, A kanban board (in a company managed project) displays issues based on a filter. That may be just a selection of all issues in one project, or even a specific selection of issues from multiple projects, a set of statuses, issue types, ... Issues are displayed in columns on the board based on their…

Hi @Gabriela-Rodica Stroe and welcome to the Community! Unfortunately, epics in Jira - unlike us humans - have only one parent. There is no workaround to add multiple parents to one child. You can link issues to other issues (many to many) with regular issue links in Jira, but those links will just help you see /…

Hi @Danielle Koby, Adding a transition screen to a workflow in a team managed project is not supported. There is a feature request for it that you can track here: JSWCLOUD-22084 If you need advanced workflow configurations, using company managed projects instead would provide you with the capabilities you need. Hope this…

Hi @Walter Lamm, I am afraid you are trying to do something that is not possible in JQL You cannot do conditional sorting. As a workaround, you could consider adding either a calculated field. That is unfortunately not available out of the box in cloud an would require looking into marketplace apps (see feature…

They are assets custom fields. They come with the Assets app in JSM cloud premium. You'll need to configure them in your instance, but you can set up as many as you need to bring your assets into your issues. See this support article for more information.

Yes, you can @grahamu. Many templates have both a team- and company-managed version. The choice to create either project type is offered in a step after you selected the template. This screenshot should appear after you select the Software | Kanban project template:

Hi @Dow Veeranarong and welcome to the Community! No, that is not possible. The extended hierarchy is a feature specific to advanced roadmaps. The basic roadmap you see in your project does not support that extension. Hope this clarifies!

Hi @Umar Maroof, The short answer is no. Automation rules respond to events that are triggered by things that happen in your Jira instance. When you work together with many people in different projects doing all kinds of updates simultaneously, things get complex. You seem to have built a scenario that is bound to…

Hi @Chaya Valier and welcome to the Community! When you copy an issue, you create a new and different one with the same information on them, but they are different issues. Deleting a cloned issue obviously does not delete the issue you copied them from, nor the sub-tasks of that original issue. The copied story and the…

Hi @grahamu and welcome to the Community! You may want to check if your project is team-managed or company-managed. You can see that in the left bottom corner of your screen when you are looking at most screens inside your project. From what you describe, my assumption is that you have created a team-managed project and…

Hi @Mukadder Tozlu (Muki) and welcome to the Community! This kb article has a step by step description on how you can achieve this. Once you get all members of the organisation added as request participants, they should be able: * to access the ticket through the customer portal; * receive the email notifications you set…

Hi @aviv_eldad By modifying the automation rule that creates your issue originally, you can add the currently missing link. As in the example below, add a link between the newly created issue: note that this will enable you to use this issue link in the future, but it won't fix the missing link for issues you created…

@Subhrajyoti Behera, The graph is accessible from the issue details screen once you have set up Assets custom fields on your screen. You can access it with a single click right from the field: I marked the icon you should click below requested laptop, but you can see it's available for every other asset on the ticket as…

Hi @jeramie and welcome to the Community! The short answer is no. This behaviour is built into the roadmap behind the scenes and cannot be configured. As a visual sign that work on an epic has started, you could look at the progress bar that is displayed right underneath each epic. As soon as you see some level of progress…

Hi @SARAH CHEN, It seems that the workflow behind the issue you are looking at does not have a transition configured to go back to the previous status. A transition is the path from one status to another. You should ensure that a transition from In Progress to To do is implemented. This support article is a good entry…

And then under the table ...

From a collection of inspirational quotes 😛:

Hi @Youri Soposki, Access to a board requires access from the user to the issues displayed on it. Access there is part of Jira Software functionality, which requires: * a user license to access Jira Software; * (at least) browse project permission to the project where the issue is stored. You can definitely grant that…

Hi @David Vermeir, Transitions are part of the workflows. Permissions as to who can execute a transition or not are defined: * at project level, based on the transition issues permissions defined there; * through conditions in the workflow Your board does not impact that in any way. It just helps you create a visual…

Hi @Jyoti Manandhar, A lot of this boils down to the way you organise work within your teams and the work agreements being applied. Kanban teams can set WIP (Work in Progress) limits to the columns on their kanban board. When too many items are being worked on - which is something you need to define an agreement for - the…

Hi @Jan Landert, It may be an indexing issue - some operations in take some time to be processed and synced completely in the cloud. I would give it some time, optionally use an alternative column title for your column and try to rename it a bit later. If the problem persists, it would be best to reach out to Atlassian…

Hi @ana and welcome to the Community! This is a common pitfall indeed in the way how Jira works. Your estimates should always be at the parent level (so on your stories or tasks) and not on your sub-tasks. Jira does not take those into account. The checkbox that says include sub-tasks will consider the time spent from your…

Hi @durgaprasad varanasi and welcome to the Community! Jira does not offer out of the box support for 3-dimensional reporting (unless you are on an enterprise plan with access to Atlassian Analytics). It would be best to take a look at the Atlassian Marketplace for more robust reporting solutions. For inspiration: * As a…

Hi @Subhrajyoti Behera, The relations you see here are a key element in finding out what the impact of an incident basically is. When an incident occurs, mapping the impacted service or system (or application, ...) helps you trace the potential impact on related infrastructure, CI's, services and so on. But that practice…

Hi @Niraj Vara, You may be experiencing firewall issues there, but to refer back to my initial reply - you'll need dedicated support to uncover on what side of the connection the problem originates, and Atlassian support can help you diagnose that. So your best bet is to raise a support ticket there directly. 

Hi @Mackenzie Phillips and welcome to the Community! Yes, this is possible. Out of the box - and for company-managed projects, Jira allows you create a cascading select list custom field, which offers the exact functionality you describe: If you are using team-managed projects, a similar type of custom fields can be added…