Walter Buggenhout Community Champion

Hi @Marco Rossi and welcome to the Community! This is a fairly straightforward automation that you can do with out of the box automation rules. This example from the automation template library illustrates how you can set up the transition from Waiting for Customer to Waiting for Support. The rule uses a user condition, as…

Verify if your tester has proper access to your project. He/she can't be assigned without access to the project. And if you don't see the person in the list, type his/her name to start a search in the list. It is possible that he/she pops up then.

Hi @Christian Delgado, Your question seems to be about a Marketplace app. It is best to contact the vendor of the app directly for help with this request. You can find contact details on the support tab on the Marketplace listing of the app. (go to the Atlassian marketplace, search for the app and locate the support tab…

Hi @Zhangyesen, I would recommend you to reach out to Atlassian support via https://support.atlassian.com/contact/#/ and raise a support ticket, so they can help you find a workaround. It looks as if you're running into limitations caused by the size of your backup file. Hope this helps! 

Hi @Sam Yuan Ng and welcome to the Community! I am not sure why you are trying to use advanced field settings to set the assignee. You can easily select the assignee as a field from the list with default options and set the field the desired option. Your rule could be set up like this: Hope this helps!

Hi @Cheryl_Francis, If you are using Jira Software, there is no way to conditionally show or hide certain sections of a screen out of the box. Jira Service Management does offer that capability through forms. Based off your description, that seems to be a very good match to what you need for your use case. This example is…

Hi @Gopi L and welcome to the Community! I fear that I probably do not understand your question correctly, but from what I read you seem to say you have a single task with links to multiple epics and you would like to remove those links? Just open the task you want to delink and you should see something like this: At the…

Hi @Benjamin McClure, There's 2 types of information you seem to be referring to here: a list of tickets and then some of history of those tickets. To create a list of tickets, just navigate to Filters > Advanced issue search and define a search that matches the tickets you need. Project = "The audit project" would return…

Hi @Manoj Kumar R, Default users of a role just get assigned to that role when you create a new project. Any changes you apply to role membership (adding or removing users) in that project afterwards only impacts that project and nothing else. So to answer your questions directly: will the default user deleted from…

Hi @Matthew Lystad, If I understand you correctly, you are hoping to perform a search (in Filters > advanced search?) and were hoping to see the results of that search displayed hierarchically, basically grouped by epics? If so, the issue navigator (as this view is called) does not have that grouping functionality. You may…

Hi @Sandra Lawrence, Have you tried the following: objectType = Directorate AND Directorate_org = Superstore assuming that Directorate_org is an attribute of the Directorate object type Hope this helps! 

Hi @Haig Aboyan, An educated guess, but could it be related to the ? that you have in the custom field name? I am not sure how smart values deals with that, but I would try to remove that from the field name and try again. Hope this helps! 

Hi @Susan Romanelli and welcome to the Community! Unfortunately, there is nothing on the Cloud public roadmap currently (but it is worth watching that for any upcoming features). There is also a feature request to provide support for epic from team managed projects in Advanced Roadmaps that is currently in progress and…

Hi @Mark Fischer and welcome to the Community! To be honest, what happens totally depends on how permissions to projects are configured. That lies in the hands of the people managing your company's Jira administrator(s). It is e.g. possible to grant access to a Jira project to any logged in user. That means that everyone…

Hi @Colruyt Group, I referred to the cloud article as a feature was implemented there that automatically creates personal spaces for users. That seemed like a logical explanation for the presence of spaces nobody could/wanted to account for. But I overlooked the Data Center tag, so that is not the case there. My best…

No, I am sorry. I may have misread your question: the timeline view in JWM is the view where you cannot do that. The only place where Jira lets you create this full hierarchy with visible timelines for all level of the hierarchy is in the Advanced Roadmaps feature of Jira Software's premium plan.

In the timeline view, yes @Sistemas COAM.

Hi @NTAMEN NTANMI luc landry, It depends what you want to do with that cascading field in automation. But in short, you can reference them using JSON in the advanced section. See this related question for a bit more context regarding the format. In other cases you may want to use smart values. They exist as well and you…

Hi @Sistemas COAM and welcome to the Community! Epics are originally a feature of Jira Software. The hierarchy as you mention was not supported in Jira Work Management. There is a suggestion to improve behaviour that you can track here: JWMCLOUD-30. Hope this helps! 

Hi @Suseendran Rajkumar, All you need to do is update the JQL queries for your SLA so you exclude the Update request type. The following JQL should get you there: "Customer Request Type" != "Update" Make sure to include that part of the filter in every SLA target you specify. Hope this helps!

Hi @Eli Devlin, There is no immediate way I can think of to set up exactly what you describe with ease. But the Atlassian stack may offer an even better solution (from the customer perspective). When using StatusPage for communicating active incidents, customers can subscribe to updates for the incident and be informed of…

Hi @Mazen ElAasser and welcome to the Community! Tracking progress in advanced roadmaps is perfectly possible across multiple projects, but within certain limitations that don't match what you describe: * Advanced roadmaps is compatible with company managed projects (not team managed). Team managed projects are not suited…

Hi @Beth Seitz and welcome to the Community! I cannot see anything wrong with the query you shared there, but it does seem your search results are not consistent. Getting inconsistent search results usually indicates a problem with your Jira instance's index. Reindexing should happen automatically in cloud and you cannot…

Hi @Swaroop Kumar, I suppose you are referring to the description of the issue type, since the summary of the issue is just below the issue key? If so, that is currently not possible, but there is a feature request that you can track here: JRACLOUD-73516. Hope this helps! 

Hi @Rafael Tihai and welcome to the Community! To find users in a user picker field, users need to have the global permission Browse Users. Usually this permission is missing for users who can't select people there. With admin permissions, you can find that permission in Jira Settings > System > Global Permissions. Hope…

Hi @Colruyt Group, There is a setting under global permissions in your site that - if set to enabled - automatically generates a personal space for users in a group. You can read more background information in this Community article. That is probably what is happening in your site. To disable the setting, remove…

Hi @Mayur Gaikwad/Tech PMO, When people create a ticket through the portal, they are (automatically) the reporter of that ticket. This is a user field that - behind the scenes - contains this information. By knowing who the reporter is, you have all you need to communicate with the user. I don't know why you would want to…

Similar to @Carlos Garcia Navarro, my brain is terribly good at remembering license plates. Or phone numbers. And pretty useless celebrity gossip. Unfortunately, on the opposite side of things I am terrible at remembering details of our family travels. Which for me is awesome, as I can easily travel to the same destination…

Rather than doing spring cleaning, get outside and enjoy the colour and smell of fresh flowers, feel the first rays of the spring sun on your skin and be happy that winter is over! 😎 Apart from that, I do recommend adding a touch of autumn cleaning as well. If you clean up more regularly, the effort becomes a lot smaller…

Hi @Benjamin Blackswan, You are seeing a design change that has happened at some point. The big numbers are no longer there in the cloud UI. The numbers are still there, but they were made a lot smaller. You can still select the list of issues for to do / in progress / done issues by clicking on the segments of the…