Walter Buggenhout Community Champion

Hi @Vera Valshonok, This is how Jira Service Management works: a customer uses the portal to create a ticket and interact with your IT / Service Team through a simplified interface (which is the portal). He is a free user (does not need to pay for a license), but in return interacts with you through a simplified, clean…

Hi @Abby Kiesling, As described in the question your are referring to, Jira Product Discovery is based on Team Managed Projects and here and there gaps still exist in the setup. While the priority field is present on the screen that you can use to create an idea, it is nowhere available on the edit screen, which means the…

Hi @Neil Wills, You can add multiple issue sources to a single plan in Advanced Roadmaps. So use the board as an issue source for your actual work (the epics and the issues below the epics) and add an additional source (that you can base off a saved filter) to add your initiatives and themes. That way you should get both…

According to your screenshot, you are on a free plan? In a free plan, permissions are not configurable, so I am not sure how that comes together. See Permissions in free plans Apart from that, if you have JSM enabled and that user is also a JSM customer (which is apparently the case), JSM may be detecting that this user is…

Hi @frederic fontaine and welcome to the Community! To integrate Jira with you Active Directory, you would use Atlassian Access. This support article should be a good starting point to help you understand what it is, what prerequisites there are and what steps are involved to set things up. Hope this helps!

Hi @Jordy Kansel and welcome to the Community, If you have Jira Administrator permissions, go to Jira Settings > Issues > Custom Fields and locate the stakeholders custom field in the list there. Through the configure option for that field, you should be able to set the context as required (and as such enable the field for…

Hi @Patsy, If you use a company managed project where your issues are stored, sure. You can create as many kanban boards as you like. Each board has a filter behind it to retrieve the issues displayed on the board. While an issue exists only once in Jira, it can and will be displayed on every single board that has a filter…

Hi @anthony_laforgia, Before going into a possible workaround, may I take the liberty to challenge a couple of things in your process: * Consider not estimating your business as usual issues. In a scrum process, story points are meant to measure the items your deliver adding value to the product you are building. Business…

Hi @Breanna Williams, I understand that a legend is a custom issue type that you defined to be above Epics in the Advanced Roadmaps hierarchy. As this is not part of Jira Software's default hierarchy, creating an epic as a child issue directly from your legend issue type is not supported in Jira (that hierarchy extension…

Hi @Nelphy Rose Siby, If these are the only schemes you are using, the default scheme is linked to all projects except Mark's and the MGM scheme is linked Mark's project only, then this should work (in terms of just granting access). However, a couple of notes: * I see that you use groups in your permission schemes to…

Hi @Nelphy Rose Siby, I do not know how your environment is configured, so it is hard to tell what exactly is going on. If the user says he can access all projects and that is as intended, then you have an important thing covered. I do understand that you want to (and should) understand your own settings, obviously. My…

Okay; radical change. Let's forget about all this sprint stuff, as it seems that is causing the issue. Project = TIME AND issueType in (Story, Subtask) AND (status != "Won't Fix" OR statusCategory != Done) AND sprint not in closedSprints()

Hi @Nelphy Rose Siby, To verify if the user has access to the project, you should select the browse project permission where you now have selected Administer projects. If you then get the same result as on your screenshot, Mark does not have access. The first 2 lines are not relevant in this case. The red cross next to…

Hi @Mark Kinley, In team managed projects, yes - if you use images as a banner. Navigate to your board settings via the ... button near the top right of the board. Select card cover images from the menu on the left and then enable the option: Hope this helps! 

Then we should be very close with this one: Project = TIME AND issueType in (Story, Subtask) AND ((sprint in (openSprints(), futureSprints()) AND status != "Won't Fix") OR statusCategory != Done) AND sprint not in closedSprints()

Hi @Emily Rosenfield and welcome to the Community! I am not sure what you mean with average trendline. Out of the box, you can display (or hide) the trend of unresolved issues over time. It is just a toggle in the gadget settings. When activated, it displays the blue trend line you can see at the bottom of this sample…

Sorry, my bad: I missed a parenthesis in my query. It should have been like this: Project = TIME AND issueType in (Story, Subtask) AND ((sprint in (openSprints(), futureSprints()) AND status != "Won't Fix") OR statusCategory = "To Do") AND sprint not in closedSprints() When you say the result does not show issues in the…

Thx for clarifying @JOY. Try something like this: Project = TIME AND ((sprint in openSprints(), futureSprints() AND status != "Won't Fix") OR statusCategory = "To Do") Maybe I am over-simplifying things here, but trying to make it easier is often not a bad idea. The statusCategory part returns all statuses with a grey…

Yes, @Bobby Moyini. By combining both queries I suggested, you should be more or less there. I would probably use resolution instead of status to build the query, that would look somewhat like this: Resolution = Unresolved OR (Resolution != Unresolved AND created >= -365d) 

Hi @Lindsay Cloudy and welcome to the Community! Most Jira gadgets display the information from issues as it is right now, in real time. The pie chart, when sliced by assignee, will show you the issues as they are currently assigned (assume currently is the moment you open the dashboard or refresh the gadget). Hope this…

Hi @Alexander Wirtz, Unfortunately not. Advanced roadmaps uses issue hierarchy to roll up data between different levels and relies on parent - child relationships between issues. Since projects are not Jira issues, the roll-up does not work like that. You may want to raise the idea as a suggestion to the team via the in…

Hi @Tanveer Zubair, Have a look at this support article. It has all the necessary bits and pieces on how to set up anonymous access to projects. Hope this helps!

Tried to sign up through inline editing and that kinda worked. Anyway, looking forward to trying and providing honest feedback!

Hi @Phil Bustin and welcome to the Community! You are correct about the workflow. Even if you use existing statuses in your new workflow, as long as you do not link it to a workflow scheme (that is actively used in a project, even), your work won't affect any existing issues. Before the new workflow becomes active (and…

Hi @Bobby Moyini and welcome to the Community, JQL always retrieves issues. So you can not search for created dates. But as I am not entirely sure what you are trying to do here, you can definitely do stuff like this: Status = closed AND created >= -365d Which would retrieve all issues which were created 365 days ago or…

Hi @Tzirel Shaffren, Create a copy of your workflow and at that copy to the workflow scheme in your workflow, associating it with the sub-task issue type. Then, apply the limiting condition to the workflow of the other issue types and do not apply it to the workflow associated with the sub-tasks. Hope this helps! 

Hi @Rej, I am guessing your project is team managed? If so, this is currently not possible, since the backlog of a team managed board is not mapped to a workflow status. There is a feature request for this that you can track here: AUTO-605. It does mention a workaround using sprints, but that would assume a different way…

The query I shared should retrieve the following data (in human language): * All issues from project TIME that are assigned to a completed sprint AND have status = Done; * PLUS all other issues from your project that are not in status Done or Won't fix That this does return all issues is not entirely strange. If you close…

Hi @hala, Great questions! It would be best to do some reading up before creating too much stuff now and having to adjust a lot later on in your journey. To give you a few pointers: * Since you have a standard plan for JSM and free for everything else, you will only get the features of a standard plan when you create a…

Hi @giuseppe_ferraro and welcome to the Community! My guess is that you are looking to the server/DC documentation of xray, while you seem to be using cloud. These are different platforms with different feature sets. You may find cloud documentation here and see that enhanced search feature in cloud are - unfortunately -…