Walter Buggenhout Community Champion

For more information / guidance on this, see the following support articles: * Setting up the assets object custom field * Configuring the assets object custom field 

That is indeed why. The (basic) timeline can only display issues from 1 project. If you want to build timelines with issues from multiple projects you would either need to upgrade to a premium plan, where Advanced Roadmaps does offer this capability, or check the marketplace for solutions compatible with the standard plan.…

Are these tasks in the same project as your epics?

Hi @Ana Vitoria and welcome to the Community! Can you check your board settings and under the timeline tab make sure that Child level issue scheduling is enabled? Hope this helps! 

Hi @Andy Wong and welcome to the Community! From what you describe, the most likely cause of what is happening here is that the In Progress status is mapped to the backlog column of your board. I suspect it must be something like that, because it seems as if only in progress issues are showing. It is not a good idea to map…

Hi @Wasim Ansari , If your project is company managed, all you need is a transition in your workflow that goes to the previous status. In that transition, add a postfunction that clears the resolution field. The challenge is obviously that mistakes can happen on any transition in your workflow and you may face the…

Hi @Ashwini Joshi and welcome to the Community! 1. No one forces you to do anything, so you are free to decide if having a dashboard for a sprint is useful or not. The benefit is that you can see different pieces of information in one place and don't need to open different screens to find the information you need to…

That is indeed correct. In order to see the issues in Jira, access to the tool is a requirement.

Hi @Rana Abbas and welcome to the Community! While I don't quite think that letting people work in privacy is the best way to promote teamwork and achieve results together, I can appreciate that your organization may not be at that stage yet. As long as you let people somehow identify that issues belong to a certain…

Hi @Ebru Ergenc and welcome to the Community! If you are running sprints - first of all - you are using a scrum board instead of a kanban board. The items that appear on the board are there because they have been assigned to the current sprint, not because they are in a specific status. As soon as you start a sprint, the…

Hi @Shanike De Silva and welcome to the Community! Before anything else, check the filters you created. Next to the filter name (when you open it), there should be a Details link: Click that link and then select edit permissions to make sure that filter is accessible by the people you want to allow access for. On a side…

Hi @rosanna.kelly, It will be important to know how your workflow defines when a person starts work and completes it. If this can be identified as statuses in the workflow, you can perform so-called history searches in Jira to retrieve this information. e.g. the following search would return all the stories that were…

Hi @Anton_백종화_ and welcome to the Community! If you are on a standard plan - as indicated - it may be best to reach out to Atlassian Support directly to have them check what is the root cause of the delay on your instance. You can raise a ticket via https://support.atlassian.com/contact/#/ Hope this helps!

Hi @Appam Aparna, Have a look at this related thread in Community. You should ensure the Gitlab and Jira are integrated. Once that's done, you should be able to set up automation rules to automate the status transitions. Hope this helps!

Hi @Remko Levels, Jira Sofware does this, indeed. A certain amount of configuration elements are expected to be there as they are part of some of the many built-in templates. The story points field you refer to is one of them, certain issue types (like the Story issue type) are too. There is no way to stop the behaviour of…

Hi @Hussein Fahmy and welcome to the Community! In short, yes. The free plan already offers quite a bit of value for (no) money, but it does - obviously - come with certain limitations. As a workaround, you might want to see if you could use a labels field instead. That will have other repercussions (anyone can add labels,…

Hi @Paul Terry, As @Jehan Bhathena suggests, customer notifications are indeed managed from project settings > Customer notifications. If you edit each of these notifications separately, you will find yourself on a screen where you are able to choose who should be notified: The default setting notifies customers involved,…

If you have a user group that has all your internal users (that you want to add as customers), you should be able to associate that group with the Service Desk Customers role in your project. In addition, make sure the service project access setting of your project is set to Customers added to this service project ...…

Hi @Simon Xiao, You should be able to configure issue hierarchy from Manage Apps > Advanced Roadmaps Hierarchy Configuration. See official documenation here. Hierarchy levels can - however - only be added above the Epic level, not below. Hope this helps!

Hi @Sean McNair, On the public roadmap, it is still scheduled for Q4 2023. You can refer to this item if you want to keep track of it: https://www.atlassian.com/wac/roadmap/cloud/flexible-naming-of-epics?selectedProduct=jsw&search=parent&p=c0c344ce-98 Hope this helps!

Me too, @Scott R. Morgan, but I checked in Confluence (which you also mentioned): But you are right, in Jira that text box is not there.

Hi @Scott R. Morgan, A first way to update the date without the mouse is just by typing the desired date in the text box at the top of the date picker dialog. Also, on my Windows laptop, as you move the cursor into the day / month / year segment of the date in that text box (you can do that with the left and right keys on…

Hi @James Ashley and welcome to the Community! There is a lot of documentation available on setting up email processing in JSM. On the incoming end, you'll find a ton of resources from this overview page in JSM documentation. Obviously, there is also processing of outgoing notifications to customers. You can read up on…

Hi @Warren Marusiak, Starting to find my way around this DevOps group and I somehow get a feeling that this Developers Edge series may be an excellent guide to link real life practices to hands on ways of doing stuff in the tools ... Thx for bootstrapping this initiative!

Hi @jaemie and welcome to the Community! You have mentioned - when creating your question - being on a free plan. Access in a free plan is not customizable, as you can verify in this support article. Everyone with access to your site will have administrator rights, which seems to be a supported assumption from the…

That is a bit what I was getting from your description. So, no worries @Kris Olds. I don't have a working EazyBI instance at hand right now, but I set up a sample scenario that I know should work. Setting or removing a flag on an issue is essentially an update of that same issue. If you create 3 custom fields (something…

Hi @Rebecca Watkin and welcome to the Community! I would suggest you have a look, as that may be exactly what you are looking for: Jira Product Discovery landing page Hope this helps!

Hi @Jonathan Cooper and welcome to the Community! You should be able to just place to different gadgets side by side on your dashboard. Each gadget normally requires you to specify its data source. So if you add filter 1 as data source for the first gadget and filter 2 for the second gadget, you should achieve what you are…

Hi @Kris Olds and welcome to the Community! How this can be achieved depends very much on what you mean by a flagged status. If you can explicitly identify these as specific statuses, you can definitely build a report based on the out of the box available transition status. This sample report in the EazyBI demo account for…

Hi @Yousuf Turkey and welcome to the Community! I am not entirely sure I understand what you are trying to do, being slightly confused by the terms you mention. If you are trying to move old sites into a new organization, check out this support article describing how you can transfer all your products into a different…