Walter Buggenhout Community Champion

@Sabrina Atrabina , Let me use a metaphor here. You can see Jira and Confluence as 2 different houses in a holiday resort (your Atlassian site). When people book a holiday in the resort, they get an access badge (their Atlassian user name and password) that they can use to enter facilities/houses in the resort. Some guests…

Hi @Benedikt Ostwald and welcome to the Community! To be considered Done, your issues must be in the rightmost column of the board. It seems that you mapped blocked as that rightmost column. And so only your blocked items will be considered done that way, which is quite likely not what you want. Make sure the Done column…

Hi @Meer Mansubdar , Have a look under the Actions button in the issue detail screen. Global looping transitions - if I understand correctly what you mean - can be found there, below the from workflow header: Hope this helps!

Hi @Brad Mancini and welcome to the Community! You should be able to work around that by adding an explicit clause to exclude these empty items: Resolution = Unresolved AND (duedate IS NOT EMPTY OR duedate < startOFDay(7d)) Hope this helps!

Hi @Franziska Schröpfer and welcome to the Community! Every project has its own settings when it comes to notifications. In Jira Service Management, notification emails to customers are sent by the configuration you can find in project settings > customer notifications. As you can see in the screenshot, you can enable /…

Hi @Calvin, Very interesting use case. I am afraid you may be overthinking it indeed - expressing my honest opinion there. If I understand your use case correctly, you are letting people send an email to a mailbox that is not connected to your service portal. Someone then reviews that mailbox, and when he/she decides this…

Hi @Oshadhi Vindhyani , Quite a few questions there. I'll try to be complete, yet concise ... * Yes, you can grant someone access to a company managed project. And yes, you can restrict access so that person will only see that one specific project. * From the tags and information in your question, I am assuming you are…

Hi @Rajkumar Dalwai and welcome to the Community! From your screenshot, you seem to be on a standard plan. That means you can contact Atlassian support directly to have this sorted out. You can do so via https://support.atlassian.com/contact/#/ Hope this helps!

Hi @Jess Kemble and welcome to the Community! There seems to be an error in your specific site. From this community, we cannot investigate technical issues happening there, so - if it is correct you are on a standard plan - raise a support ticket with Atlassian to investigate this further. You can reach out…

@Mohit Jain , I just successfully tested the following on my test instance: note: my test project is company managed. 

Sure, could you share a screenshot of your current automation rule? That might help a lot to find out what is missing.

Hi @Ingrid Cooper, impact would be the stage where you try to make an assessment of ideas against one another to see what you will be working on now / later / very much later / ... You may use it to indicate that you have completed discovery and have enough information to further prepare an idea for delivery. Note that…

Hi @Mohit Jain, Have you tried a branch for Epic (Parent)? To make sure your task is indeed linked to an epic, you could even include an additional condition that validates the presence of an epic before stepping into the branch part. Hope this helps! 

Hi @Aaron P_, Sending out notifications to a team is currently not supported. You may have a look at this announcement thread regarding the new team field to find a good overview of where it stands and questions that have already been asked. Hope this clarifies! 

Hi @Dimitar Chakarov and welcome to the Community! This is standard functionality in Jira, as long as you are in a company managed project. In that case, all you need to do is fill out the issue key of the Epic in the Epic link field of the child issue. Team managed projects are different, unfortunately. The issues there…

Hi @Tariq, Imagine how complicated things could get if your web application is about managing a web shop, or for playing video content on demand! Rather than thinking about al the technical steps you need to take, take a step back and think about the customer journey here. What features / value do you want to offer to your…

If your project is company managed, you could add a quick filter to your board that can let you hide done issues. In board settings > quick filters add a filter that only displays open issues, e.g. like this: statusCategory != Done or: Resolution = Unresolved 

Hi @Thomas Brandenburger and welcome to the Community! The option you selected hides epics that are done. The issues marked done in your screenshot are not epics. And so they will remain visible on the timeline until all issues in the epic and - most importantly - the epic itself are done. Hope this clarifies!

That's what it said in the quarantine as well. While I can see that it was auto-flagged, I don't have access to the backend, so can't confidently tell you why. Maybe you had a delay when you tried to post the first time and posted again. I know from previous conversations that the bots are pretty strict when they detect…

Hi @Margo Sakova - OKR Board for Jira by Oboard, The Community's spam filter is sometimes a bit strict, especially when it detects content being posted multiple times. The bots sometimes take over. I recovered your last attempt from the quarantine for you, as it did seem a quite legit post. Hope this helps! 

Hi @Neta Knyazhansky Caspy, If you don't see team in the list of available fields (yet), that is most likely because the field is not supported yet in the dashboard gadget(s). It is also currently rolling out, so I hope / suppose that this will become available eventually. In the meantime, you could set up an additional…

Hi @CC, Yes, when you create them from Advanced Roadmaps and set them as dynamic, they do: You can configure the behaviour of both start and end dates as you like. 

Hi @Dan Lehtola, The organization administrator is the only role that can promote other users to that role. If that person left and have not done anything about that, that is bad news. I've ended up contacting Atlassian support for this in the past and they have always directed me to try and contact the former org admin to…

Hi @Jhon Brayan Manrique Pachon and welcome to the Community! Is Finalizado the rightmost column on your kanban board? A Jira board only considers work as done if it has reached that rightmost column. If that is not the case, that is why the issues are still on the board. Hope this helps!

On an additional note, you can enable scenarios in your plan where you can use the auto-schedule option to simulate what may happen if certain work is delayed. It does, however, take a lot of things into account, and so I would recommend reading up on how it actually works 

I see, but I may be missing something. Epics and initiatives are not scheduled in sprints. The issues in those epics are. So as soon as you start schedule the issues in those epics, they will follow. To manage the time dimension in your high level, longer term planning, using versions makes more sense. They have a start…

Yes. Are the issues from epic JOB-1418 in Sprint 20? On another note: why are you adding epics to a sprint? That is quite uncommon, to say the least (I am referring to JOB-1418 and JOB-1421 from your screenshot specifically).

Hi @abhishek_sharma03, For cloud migrations in general, but definitely when it is at this size, you should work with Atlassian migration support and/or a solution partner. I know tools exist to help you migrate your attachments separately and before you migrate your actual product data ahead of time, which may already help…

Hi @Viktor Khodasevych and welcome to the Community! Just by the issue type icons, it seems as the issues in the bottom part of your screen are epics. Epics can't have a parent epic and so they can't be displayed as child issues of other epics. From the top part of your screen, it seems you have defined swimlanes by epics…

Hi @Filipe Túlio, SLA's are indeed a feature of Jira Service Management. If you need to set up incident management or service request management practices and comply with actual SLA targets, you could consider using that tool for this purpose. It has a lot of additional features that help you build out a solid ITSM…