Walter Buggenhout Community Champion

Hi @Erika Goh and welcome to the Community! A plan without an issue source would be like a pub without beer: it doesn't exist. Issues represent your scope, which essentially are the items you plan your target dates against. The way to bring projects into the picture is to add one/more custom issue types to your Jira…

I am not sure you need to map the issue id field while importing. But I do see that yu did not assign an issue id to your child issues, which does not comply with the requirements listed in the documentation: Creating parent / child relationships You can create a hierarchy of imported issues by specifying their parent /…

Hi @Andrii (PM) , Grouping issues in the (basic) timeline of a team-managed project simply isn't available. Grouping is possible on a limited number of fields in board view. For grouping issues on a timeline, you would need plans (advanced roadmaps), which is a feature of Jira Software Premium. Hope this helps!

Hi kowshik.x.mani@gsk.com and welcome to the Community! As per the documentation in this support article, use Parent instead of parent id (navigate to the section about creating parent-child relationships. Hope this helps!

High @Roger Layani and welcome to the Community! I assume you are talking about migrating from on prem to cloud? It is best to reach out to Atlassian support for this via https://support.atlassian.com/contact/#/ and raise a migration support issue with them directly. They should be able to restore the links as a post…

Hi @Hellmut Adolphs and welcome to the Community! If you are using Jira Software, the set of AI capabilities may seem a bit limited as of today. In this support article you can read up on the features already available, as of now only: * Issue search in natural language instead of JQL * Help in writing content in the…

Hi @Kishor Mudhili , I am not sure I understand your question correctly. What I can tell you is that you can create multiple queues in your JSM project. Each queue displays issues based on a JQL filter. And - based on e.g. the issue status or any custom fields - you can create separate lists of issues: a separate queue for…

Yes indeed. Thanks for clarifying. That is the scenario I had in mind. But - as I described - you don't need to export anything; just move the issues into the new project with bulk move. Then get rid of the old project.

Hi @Kuldeep and welcome to the Community! The SLA feature is part of Jira Service Management. So you must be looking at a JSM project to find it. It is not available in Jira Software, Jira Work Management or Jira Product Discovery products. If that doesn't explain, please provide a screenshot of where you would expect to…

HI @Roopa V, It is quite important to be clear what you mean by board and project. Your issues are stored in a project, while a board just adds a visualisation and feature layer on top of that. Assuming that you have created a new project (I am guessing by your reference to ZZZ and YYY, which I suppose represents the…

Hi @Neeta Dubey, Project archiving is a standard feature of Jira Cloud. You can read more about it in this support article. Hope this helps!

Hi @Monica Brazelton , your .abs is in the wrong place in your formula. As it is now, you are applying it to the value of actual story points and not to the result of the calculation. It should be outside the curly brackets, like this: {{issue.Story Points.minus(issue.Actual Story Points).abs}} Hope this helps!

Hi @NxH and welcome to the Community! While there is no functionality to add explicit prompts to Jira, you could just add a custom field and - in company managed projects - add that field to the transition screen you use during the complete transition in your workflow. That field may be a select list with yes/no options…

Hi @Eric Lynch and welcome to the Community! You can't do this by a field you select in Jira. However, this looks like a scenario where issue level security may be the appropriate solution. In short, you define visibility groups in an issue security scheme. Following your description, this might be internal or public - but…

Hi @Almighty Drake , Yes, you can perform complex calculations in automation, even with dates. Have a look at this support article on calculations in Jira automation with date and time. The logic is using so called smart values that you can insert when you use the edit issue action. Just select the field you want to update…

Hi @011_avinash, You seem to be well aware of the most common use cases for self reflecting transitions (adding additional info to an issue, maybe with limited access for a certain user group, without updating the issue status). In theory, you could use it in combination with any of the available (automation) rules. That…

Hi @REDA EL HAIDAWI EL IDRISSI, Hopefully, your question has been answered already? If not, from your screenshot I suspect this is from Tempo Timesheets. In Tempo settings, people can be assigned to work and holiday schemes with different working hours and holidays. These may impact the total amount of required working…

Hi @강지수 and welcome to the Community! If you are on a paid plan, reach out to Atlassian support with the error code via https://support.atlassian.com/contact/#/ - to investigate what is happening on your site, you would need support from someone who can access your environment. Hope this helps!

Hi @Matthis Thorade, No, there isn't. The highlight you made in your screenshot is the only place you can see the boards grouped by your project. The overview page of boards (accessible via the view all link you also highlighted) has limited filtering capabilities, only allowing you to filter the global list of boards by…

Hi @Tania Schmittou, In automation, when you want to edit a set of issues, it is best to start a branch in your rule to define those issues and then add the exact actions into that branch. Since your screenshot is missing the beginning of your automation rule, it's hard to determine how you are triggering it and how you…

Hi @[deleted] , Here's a few interesting resources to help you catch up: * Atlassian's customer facing product landing page * The loop, Atlassians communication philosophy behind the product * The Atlas Group here on the Atlassian Community Hope this helps!

Hi @Mike Wilkins , This is not a black or white question, not answer. If the custom field type is supported, then yes. Otherwise obviously not. In general, text type custom fields are not supported and will never be. Select list or labels custom fields on the other hand usually will be available as dimensions in a pie…

Hi @Muhammad Sochan , One organization can have multiple instances of JSM, but only if you set up multiple sites in your organization. An Atlassian site has its own URL and under that same URL, only 1 instance of the same product can be uses. By adding sites (or URLs) you can indeed accomplish what you describe. It may be…

Hi @Thibault MORIN and welcome to the Community! It is perfectly possible to sync data between linked issues using the built in automation features. The best way to learn how to do this, is by checking the Jira automation template library and see how similar sample rules work. This sample rule responds to an updated due…

Hi @Matthew Lim and welcome to the Community! If you talk about equipment and equipment attributes (like e.g. maintenance dates, cycles, etc), you talk about asset management. Asset management is part of Jira Service Management Premium. Combined with automation, it is possible to build quite a powerful solution. Hope this…

Hi @Anna Zakoyan , As mentioned in the error message, you should add a branch after your issue trigger of type related issues > JQL and add your conditions in the JQL statement. I accidentally picked version deleted as a trigger instead of created and the JQL filter is slightly different because I don't have all your…

Hi @fabio_cabrita and welcome to the Community! It's not on your screenshot, but also make sure that you have the browse project and edit issues permissions. Without edit permissions, it is not possible to modify anything else. If the issue you are trying to save is in a closed status, also verify if there aren't any…

Hi @김원호 and welcome to the Community! I am not sure what you want to achieve here, but it seems as if you want to do some sort of reset of your site. You can do most of that yourself. Have a look at this support article and follow the steps that match with your scenario. Hope this helps!

Hi @Dosa Szabolcs , There is no dynamic way to do this, unfortunately. And while there has been a feature request for it, it has been closed as won't do: JRACLOUD-29479. In other words, it's not something that you may expect to be developed. The closest you may get with a dynamic search would be something like this:…

Hi @Cassandra Wells and welcome to the Community! Turns out there is currently an active incident with Atlassian. You can track it on Atlassian's status page and subscribe to updates there. Hope this helps!