Walter Buggenhout Community Champion

On a side note: you can always start a free 30-day trial of the premium plan in your instance. On the billing page in your admin console, you will see an estimate for your next bill as well.

Hi @Santhosh Raj, There is no separate cost for Atlassian Intelligence. It is just part of the feature set of the premium plan. So, if you are currently on a standard plan, the cost your refer to is the cost of an upgrade to the premium plan. You can find pricing online for the different plans right here. Select your…

Hi @Brad Missal, I don't have en environment where I can reproduce the exact scenario you describe, but since you seem to be using fields here that were auto=generated by JSM when enabling features, I would not entirely be surprised that these fields are not just regular custom fields, but some type of system field with a…

@Ratih Ebtania , Check out this support article and more specifically, look at this section:

Hi @Ratih Ebtania, Maybe not so easy because of terminology maybe, but yes: you can have multiple sites under 1 Atlassian organization, which is what I assume you are asking about. It may be a good idea to read up on terminology and overall setup in this support article. In short, an Atlassian site is unique by its URL and…

Hi @Michael Stiglmair and welcome to the Community! That looks like a technical glitch of some sort. I would try again if I were you if the url was indeed still available. If it still returns an error, I would reach out to Atlassian support directly via https://support.atlassian.com/contact/#/ - you will need assistance of…

Hi @Adam Taylor, You are not misremembering. Dragging and dropping sub-tasks did indeed work and testing it just a moment ago in a JSW Company managed project still does work. As Jira now has several products (JSW, JSM, JWM, JPD) and team managed and company managed project types, I would not entirely be surprised if the…

Hi @Sherif Sa , Instead of copy assignee from current issue, copy the assignee from trigger issue instead. Also, to make sure the rule triggers correctly, have a look at your audit log and see if there's any errors there. Hope this helps!

Hi @Circles House and welcome to the Community! The section - as displayed in your screenshot - is not doing anything yet. You only see placeholder text meant to illustrate how you should format your input if you want to use the feature. In a real life scenario, you can update fields on an issue when you are creating or…

Hi @Alec Dewell and welcome to the Community! Jira Product Discovery under the hood uses team managed projects. Unfortunately, cloning them or using a shared configuration is not possible for that type of projects. There is a - somewhat dated - feature request for this that you can track here: JRACLOUD-78729 - it is linked…

Hi @Kağan Dikmen and welcome to the Community! As far as I know, people only pop up there as soon as they are actually listed on issues in your project, not just when they are added as users in your project. Add the person as assignee to a ticket and see what happens ... Hope this helps!

Hi @Amir Noseri, By default, you are seeing the data grouped by project. At the top of your screen you will be able to see grouping as a box where you can switch the option. As I currently don't have access to a test environment with Timesheet and Planner apps installed, I can't try myself, but if you could delete the…

Hi @omiatbitbucket and welcome to the Community! If your project is indeed company managed, if you navigate to project settings > workflows, you should indeed see the list of workflows in your project with a tiny link text / diagram next to it. Clicking the appropriate link should display the diagram. If you want to make…

Aha @JIRA ADMIN , a team managed project 🤗 ... In team managed projects, there is no setting that lets you decide how long items should remain on the board. It is hard coded behind the scenes and items should disappear 2 weeks after they are closed or so. There is a feature request to make this configurable that you can…

Hi @Obaid Habib and welcome to the Community! While I have no straightforward answer about the reason why the filter is not showing up, I am slightly triggered by your quote that you would like to pull in some Jira boards. If that is really what you want to do, it may be a better plan to literally pull in the boards…

Hi @Marat Minnebaev and welcome to the Community! The project roles you added are for Company Managed projects and it seems you are trying to add users to a team managed projects. The latter have a different permissions configuration with more limited options. Project roles are not available there. Hope this clarifies!

This seems to be a duplicate of https://community.atlassian.com/t5/Jira-Software-questions/How-do-I-show-linked-Jira-Software-tickets-in-a-Jira-Service/qaq-p/2575470#U2575552 - For further follow-up, see the related question.

Hi @Scott Woodford and welcome to the Community! That seems like a permissions issue to me. In order to display the linked issues from the software project, you need browse project access to that project. Otherwise - indeed - the issues won't display. Hope this helps!

Hi @JIRA ADMIN and welcome to the Community! It might be helpful if you could add some additional information about your board: is it in a team managed or company managed project? Is it in Jira Software, Jira Work Management or Jira Service Management? Normally, you don't have to do anything to hide done issues from your…

Hi @Dimitris Morogiannis , While I am not entirely sure what you mean by match and swap, you can connect a task in project B as a child issue to an Epic in project A, as you can see in this screenshot: As you can also see, the parent field is used to link the issues together. Sub-tasks - afaik - are always in the same…

Hi @Petra , I'm afraid not. There is no link between the panels and no configuration settings that let you control this. Hope this clarifies!

Hi @Anneliese Pretorius , In order to assign a project / an issue to a user, that user will need at least browse project and assignable user permissions on the relevant issue(s). Just granting application access (assigning a license) is not enough to cover your use case. If your 3rd party does not actually collaborate with…

Hi @Anneliese Pretorius , I am not sure what you mean with contraversing licensing terms. But in short: an account with a unique email address simply counts as 1 unique user, regardless of it being an individual or a shared account. I am quite sure I am not telling anything spectacular when I say that handing out a license…

Hi @Kornel Komlosi and welcome to the Community! The short answer - unfortunately - is: you can't. From the screenshot you shared, I assume this is a business project (Jira Work Management). While you can change the detail level for viewing the timeline (weeks - months - quarters) near the bottom right corner of the…

Hi @[deleted] , The feature differences between the different plans are listed right here. To add a bit more detail to the additional features from standard and enterprise plans: * storage: you may notice that people will add attachments to project and goal updates. In a large company and an active user community, you may…

To be honest, I would recommend you not to do this. You may be lucky enough if the configurations of your issue types are quite similar, but you may be breaking stuff that you are not aware of. I can't tell you 100% because I haven't tried doing an update like this and I don't even want to try - not even in a test…

Hi @Amit Jash, I am afraid you are underestimating the impact of changing the issue type of an issue in Jira. This goes way beyond editing a field ... The issue type determines how your issue behaves in Jira: different issues may be using a different workflow or entirely different screens. And so, when you want to update…

Hi @Nikil Jayasuriya , There are a couple of reasons why these issues may be missing: * they have been deleted * they have been moved to a different project * they are not visible to you because issue level security is hiding them for you In all cases, someone has done a manipulation to the issues (delete, move or update…

Hi @Ramona Kühlwein and welcome to the Community! A key question to start from: is this project company managed or team managed? If the project is team managed, you can update the workflow without any concerns. It will not impact any other projects. If the project is company managed, the workflow uses shared statuses, so…

Hi @Colin van Zyl, It depends how you defined milestones. Are they an issue type? Or are you using releases as milestones? Also: are you referring to the basic timeline of a project board or to the timeline of an advanced roadmaps plan?