Walter Buggenhout Community Champion

Hi @Yunus kayamkhani and welcome to the Community! When you start a free trial of a marketplace, you have a free trial for whatever number of users you have on your site. It is a free trial, period. Apps are always billed at the number of users you have in your instance; if you have 20 users, the app will also be billed…

Hi @Jouni Riimala , Let me start by taking a small step back first ... Schemes are just a concept needed to link pieces of configuration you manage centrally to a project so you can use them there. An issue type, a workflow, a screen, ... is created once and with a unique name in your central Jira admin section. You then…

Hi @Amina Malik and welcome to the Community! If your project is indeed team managed, then the issue types are not managed centrally in Jira using schemes, but they are specific to your project itself. Navigate to Project settings > Issue types to manage the list of types in your project. Caveats: the issue types are…

Hi @Osama Al-Areky, There's 2 things I can think of here: there has been a revamp of the board functionality in Jira recently. Since that was implemented, the drag and drop behaviour has changed a bit, in such that if you don't drop your card in exactly the right box, the status change does not work properly and your issue…

Hi @Martin Maida , How are you trying to control these worklogs? Although it has the basic functionality to add worklogs to issues, Jira out of the box is rather limited in functionality when it comes to monitoring, reviewing or adding workflow to time tracking. I would strongly recommend looking for a good time tracking…

Hi @Diana Hernandez and welcome to the Community! Check out this support article to learn more about user types in JPD. Short answer: no problem: your Jira Software users can be contributors in Jira Product Discovery. Only creators are licensed users of JPD. Hope this helps!

Hi @Mathieu BOSSCHAERT and welcome to the Community! I am not sure if I understand your question correctly. Just assuming here that you want to move the start date of a dependent epic when the end date of a preceding one is updated? If that's the case, let me try to explain how the scheduling in advanced roadmaps behaves.…

Hi @Ming Yang Lin, Cross project releases are restricted to advanced roadmaps plans and act as an umbrella feature for cross-project planning (and tracking progress against linked releases at a fairly high level). They are not built with the actual release process in Jira in mind and don't support actions like "releasing…

Hi @Jake.Saliba and welcome to the Community! The cumulative flow chart is based on the statuses of your issues whereas the created vs resolved chart looks at the resolution field being set. They are very different diagrams. Your observation on the screenshot you included is entirely right: if you do create 10 issues today…

Hi @Chintan Patel, Make sure you first add a new custom field to your project (numeric) to store the value of the calculation. Then, create an automation rule to calculate the difference between the target end and actual end dates. You should do the calculation when you take the action on your issue that really represents…

Hi @Dean Clatworthy and welcome to the Community! I'll try to get you on the right track here, but let me try to remove some confusion first ... The Timeline you see is really the planning feature. Jira - unfortunately - has multiple timelines, depending on the cloud plan you have and the type of project you are in. Since…

Hi @Ray Nixon , Sprints belong to a board, not a team. Your reasoning is entirely right that you can't create a filter in Jira from information that is not there. But usually the setup is done the other way around ... A board in Jira is a collection of work that a team uses to find its daily work. Even if you don't use…

Hi @Sayyed Shah and welcome to the Community! You are right about the reporting, but I would say: try not to bother. There are other places in Jira where reporting is based on other things - e.g. agile boards consider work as done based on when issues reach the rightmost column of your board, not based on the resolution…

Hi @Karen , There are no Dashboard gadgets available for Advanced Roadmaps today. There is a feature request for it that you can track here: JSWCLOUD-20389. If you are using Confluence, you can embed views there, with the additional benefit that you can add additional context / descriptions there on how to use and…

Hi @Mahesh Swaminathan , I am not entirely sure if I understand the issue correctly, but can you ensure that the team is actually filled out on all issues? Any filter in Jira - and in your plan - selects a set of issues that match the given criteria. If your filter on team does not return issues, I would expect that the…

Hi @Justin Jones , The error suggests that the transition to the Done status is not available for the parent issue you are trying to update. Most commonly, that it is because there is no transition from the issue's current status to Done (the condition status != Done also returns issue in To Do or Backlog statuses).…

Hi @[deleted] and welcome to the Community! That's a very open question. I'm afraid that a new section is a bit vague to determine what you need. QA is usually part of a bigger process. If that process is part of a larger development effort, that usually means you are expected to review work that is coming from the…

Hi @Garret Zhang, Can you verify if these fields are present on the create issue screen used in your project (check project settings > issues > screens; and for the Design intake issue type, check the screen associated with the create issue operation). Fields that are not on that screen cannot be set. Hope this helps! 

Hi @Fahim Ahmed, Have you tried? As an admin, I am usually not in the situation to try this myself, but filtering a view is not something that would impact the data in it. So I would expect a read only user of a plan to be able to filter the view indeed. See advanced roadmaps permission documentation for an overview of the…

Hi @Justin Jones, Have you tried it? Sub-tasks (as in related issues) represent a level in Jira's issue hierarchy, not an issue type - unless you explicitly refer to them with an issue type condition. The previous helpful post you refer to in your question has a screenshot. A condition is being used there - as the second…

Hi @Laxman Prasad Kuppili , I don't really have a test environment where I could quickly reproduce the case you describe - and not eager to try it in full, to be perfectly honest 🤗 I expect that your stories were previously linked via the parent field to the epic before. I assume that the issues were all updated at the…

Hi @koutarou ishibashi, In compqny managed projects, if your parent issue is at story level and the child issues are sub-taks: yes. There is a sub-tasks blocking condition that you can add to the transition, which allows you to specify the statuses your subtasks should be in before allowing the transition. For higher…

Hi @CloudSteak and welcome to the Community! The documentation you refer to is for Jira Server. As the other community article you referenced already says: the Jira ID referred to is something that refers to the Jira server you want to connect to. And this is something you don't need when connecting Jira Cloud to Teams.…

Hi @Mario Amaya, It depends what you mean by a section. If you mean a container to put in issues that are not in the backlog AND not on the actual board, the answer is no, that is not possible. You have the kanban backlog there and the ongoing work, nothing else. If that is what you need, you can mock that behviour using a…

Hi @[deleted] and welcome to the Community! I am not entirely sure if I understand your question correctly, but I think you are trying to search for different elements grouped under the Development section in Jira issues? If so, this support article has the instructions on everything you can pull from issues in terms if…

Hi @louisbutler200 and welcome to the Community! No, that is not possible. The parent field looks at the hierarchy level of your configuration and even should explicitly allow you to select issues from other projects, since - the higher up the hierarchy - the more common it becomes to put issues in a separate project. The…

That is not possible, @jing_guo . You cannot add an Epic as a parent (nor as a child) of another Epic. They share the same hierarchy level and cannot be mixed. You can link Epics to other Epics using the classic link issue feature, but that will never be a parent / child relationship.

Hi @Sidra Hussain and welcome to the Community! The post you refer to has a screenshot from Jira server. You seem to be on cloud and Jira has evolved a lot, having multiple types of projects (Jira Software, Jira Work Management, Jira Service Management, Jira Product Discovery) and flavours (company managed vs team…

Hi @jing_guo, I am not sure what you are trying to do here. Maybe you can provide more details about where you would like to add this field? In short, if you want to filter for issues by parent, you can navigate to Filters > View all issues and in basic search, add the Parent field. This will allow you to filter for all…

Hi @Rees, Ian , I am not sure why you would need to lookup the name of a priority specifically to enable your calculations. Automation allows you to create a lookup table that you can than use to retrieve the values you may need to process further. If you could map the list of priorities and the corresponding values in…