Walter Buggenhout Community Champion

Hi @Iikka Väkiparta and welcome to the Community! Can you check the project trash and make sure your next gen projects are not laying around over there? You can get there via Jira Admin > Manage projects > Trashi. Deleted projects are kept there for some time before they get permanently deleted. You can give them a nudge…

Hi @Megan Ferguson, I found a ticket related to the information displayed about last user activity with more background on how to interpret what you see: ID-8046 / I would definitely recommend reading through the Last active date explanation section in the issue description. Hopefully, that may explain any of the apparent…

Hi @matthieu Herdegen and welcome to the Community! I don't think this is possible (yet). Compass is a brand new product and the integration in Jira Software is - well - pretty new as well. This announcement post gives more content about the feature set - the described roll-out has just completed about 2 weeks ago, so…

Hi @John Strickler and welcome to the Community! We need a bit more details about the roadmap you are talking about, where you clicked save changes and what you are seeing. Jira has several timeline views and it matters a lot if this is a plan (formerly known as an advanced roadmap) across multiple projects or a timeline…

Hi @Tobias Sjöndin, I don't think you need the {{#=}} and {{/}} tags here. Hope this helps!

Hi @Eva Alofs , That is expected behaviour, I'm afraid. A sprint is a volume of work you explicitly commit to. If a sprint is already active (i.e. it is already started), then that sprint is no longer available to add issues into. Your list of available sprints is restricted to the ones already created, but not started.…

Hi @Lou Rondy and welcome to the Community! You cannot customise the default notification templates JWM uses for sending notifications. However, if you need custom notifications, you can create your own custom messages with Automation. The send email action allows you to create custom messages where you can include custom…

Hi @Lee Shelton and welcome to the Community! Very likely, the permissions on you filters are not correct. Most commonly, newly created filters are only visible to the user who created them. So go to manage filters, locate your filters and check the permissions on those. Most likely that will solve the issue. Hope this…

Hi @ankursaxena2020 and welcome to the Community! I noticed that you just asked the same question over here as well: https://community.atlassian.com/t5/Jira-Software-questions/Mistakenly-updated-remaining-days-for-task-while-creating-task/qaq-p/2604415#U2604443 As I mentioned over there as well: Jira does not have an undo…

Hi @ankursaxena2020 and welcome to the Community! There is no undo feature in Jira Software. But you should be able to update the remaining estimate on the issue itself to whatever it was before. It may reflect in your burndown chart as another update, but at least your view should reflect the change. Maybe it needs some…

Oh, my bad. I really thought there was a physical office that you could not get into. I would recommend you to reach out to Atlassian support directly via https://support.atlassian.com/contact/#/ in that case (or have someone from your team do it for you). If it doen't work out, I'll ping someone from the Atlassian team to…

Hi @vortrexvortexsenko and welcome to the Community! That's said to hear; not much you can do but wait until the administrator's office opens again, I'm afraid ... Or try to find someone with access to your site's admin and billing info. You would need an org administrator to help you out. Hope this helps!

Hi @Sylvain Brodeur, I am not sure who Phil and Pat are, but if you are referring to what you see on the pricing calculator: The amounts you see when you select an annual plan, this is the total amount for 1 year for all users. Annual plans are prepaid and are priced according to user tiers. As you can see in the…

Happy to contribute, @Eddie Meardon Submitted the form.

Check, @Ghassan Alkhatib. Be aware that you can perfectly add attachments to your issues. They can - in many cases - be previewed right from the issue view. The only capability I see missing, is that they are not displayed on the card cover on the team board. But if I had to choose between being able to plan sprints with…

Hi @Ghassan Alkhatib, Have a look at this related thread - the feature is available in team managed projects, but indeed not in classic. If you say you really need to have Jira deployed, there must be something it offers that you are lacking in Trello. If the need is real, I am sure you should be able to make a case based…

Hi @Swarupa Bawaskar, The recommended way of doing this would be to create a linked issue instead of moving the issue around. You have already noticed how moving an issue impacts your communication line with the end user. Creating a linked issue creates the possibility to sync updates across both issues using automation…

Aha, that's useful information! Cloud is indeed a totally different platform. You may want to check first if you can't replace the app functionality with the native automation in Jira cloud. It should not be to difficult to create an automation rule with the following components: * trigger: issue transitioned (you can…

Hi @Anubhav Kumar, The short answer is yes. Read thoroughly through this support article to see if the integration matches your setup and if you have everything in place to make it work for your team. You will see that it requires a number of technical components as well as some practices you need to apply within the team.…

To be honest, @Erna Putri Utami, a lot depends on what SLA commitments you engage into. If they are realistic, then I have no problems with those. If they are not, you will probably risk burning out your team ... There's things you can control and there are things you cannot control. It is very common to split your SLA's…

Hi @Omer Kadari and welcome to the Community! You should be able to update your existing workflow, create a new workflow and associate it with the issue type you are trying to create, update permissions where necessary, ... If you want us to help you, can you be more specific about the problem you are experiencing? There…

Hi @Ryan, You need to make sure that the workflow your issue is using does have a valid transition from its current status into the destination status you are trying to set (1) if the issue currently is in status To Do and your are trying to close it while there is no transition from to do to closed, you will get an error.…

Hi @Yannick Hogebrug and welcome to the Community! I noticed this question is somewhat aged already, but still unanswered. Maybe you already found out another way, but still ... The timeline you used in your screenshot is the basic timeline inside your Jira project. Even when you update your hierarchy settings, that…

H @Erna Putri Utami, I would say, basically in the same way as you would do with only impact/urgency. You define a series of values for each element you want to bring into a calculation, you determine a formula to calculate a number that then resolves into one of your priorities. But - to be honest - bringing effort into…

Hi @Jira Test and welcome to the Community! Yes, that is possible. When you are on a JSM premium plan, automation rules have an action available called Edit Assets field attributes. Your use case more or less describes a request to provide a device for a user. This request would be an issue in a JSM project. When you the…

Hi @Ryan and welcome to the Community! If it is just the status update (and a limited number of fields) that you want to sync, it is best to create an issue link between the issues when you make the clone. Once these issues remain linked, it is relatively easy to use automation to sync the status updates between both…

Well, assuming that the statement in the feature request is accurate, I would say yes (technically). My statement about the free plan refers to the fact that you cannot configure permissions on a free plan. That is something you can do on a standard plan. Yet, allowing anonymous access to your Confluence site would open it…

Hi @Addison Reis, It seems as if you're looking for support for securing your gmails and/or hotmail account. This is an Atlassian forum, so it may more effective asking for help via gmail or hotmail support instead. Hope this helps! 

Hi @Dean Clatworthy, Community notifications have been landing in my spam folder for quite some time, so just seeing your comment now: Interestingly we are able to drag the bar to make it bigger, does this then adjust the project estimate or where is this data stored? e.g. if today is Jan 1st and I estimate a task a week…

Hi @Ahmed Brajevic and welcome to the Community! If I understand JRACLOUD-79558 (feature request) correctly, it should be possible to pull in Confluence activity into an activity stream gadget with anonymous access enabled on Confluence. That is probably not something you would want to do and possibly even can't while you…