Walter Buggenhout Community Champion

Hi @John Jos, You should use a Lookup issues action first to just run your query and then in the next step use {{lookupIssues.size}} to return the number of issues found, as in this example: Of course, replace the JQL in the Lookup issues action with the query that you need for your use case. Also note that Lookup issues…

Hi @Marcus Schmitz and welcome to the Community! This is happening because - at the bottom of your filter settings - the checkbox show full hierarchy is checked. In many cases, that is very useful to still keep context of your filtered data across the entire plan. Unchecking that box should remove the items that are not…

Hi @Tim Cooley and welcome to the community! Since the timeline in a free plan is linked to your board, I would suggest taking a look at your board settings to make sure all statuses are mapped to a board column. If that is not the case, issues in unmapped statuses do not display on the board. Also, if your board is a…

Registered, hotel and flights booked and very much looking forward to seeing so many of you in real life again!

Hi @Daniel Schillig, When you receive requests by email, you can choose which request type to use for this, but unfortunately there is only one request type possible at creation. See this support article to learn how and where to configure this. Since you probably know where the email is coming from, you might be able to…

Hi @Delphine Ziegler and welcome to the Community! No, that is not possible. Order by rank ensures that you can manually reorder issues on the board. That is not compatible with an automatic sorting by a field. It's one or the other. Hope this helps!

Hi @Saman Hadiani, Quite simply put: if you don't assign items to a parent, they cannot be displayed below one. In the timeline view of a plan, that leads to epics being displayed as epics without parent. To resolve that, it is not uncommon to create a sort of placeholder initiative for these epics, so you can group them…

Hi @Talha Aras, You can return a list of comments like this: {{issue.comments.body}} And reverse the order of comments like this: {{issue.comments.reverse.body}} See smart value documentation for more details. Hope this helps!

Hi @Ramesh Naidu Yegi and welcome to the Community! It depends what type of custom field you created and if EazyBI supports it to be imported into an account. In short, there's 3 ways to get the field into your reports: * If it is a supported type of field, it will show up in your list of custom fields and you would just…

Hi @Mitchell Cardwell and welcome to the Community! I have noticed the same recently and am quite sure that this will come to the new view - hopefully soon. In the meantime, you can still return to the old view that has all the capabilities. Hope this helps!

Hi @Mahesh Kumar CD, Being able to add users to a project does require administer project permission in that project. Be aware that this is a permissions that only applies to that specific project; it does not allow that user to suddenly administer centrally managed items in Jira, which are still the responsibility of your…

Hi @LynnG, Yes, that is perfectly normal. This portal access is not a group, it is a predefined setting that ensures customers can properly access your service desk portal. It is not something you can manage yourself; it's built in. Hope this clarifies! 

Hi @Jon Armour and welcome to the Community! As org admin you should be able to change the project access. From Admin settings (the cog icon near the top right corner), select projects. Locate the project and click ... > project settings. Check the settings on the Access tab and change accordingly and/or add yourself to…

Hi @Harry Schilbach, To create tickets from emails, you would need to set up the email channel to your JSM project. You can find the configuration in project settings > Email requests. In addition, you also need a request type in your project specifically to receive emails: * Add a request type with the summary,…

Hi @Martina, A rule is only counted towards the execution limit when it performs an action. So, just triggering it does not necessarily count towards the limit. Having said that, that does not mean you should get careless of course. It will be important to define more precisely what you want to automate ... In general, if…

Hi @Daryk William and welcome to the Community! Just as an example, you can find the issues that are within 1 hour of breaking the Time to Resolution SLA with the following JQL: "Time to resolution" = running() AND "Time to resolution" < remaining ("1h") The first part is to ensure that you're only looking at issues where…

That's awesome! Can't help wondering if you ran into Garfield on a casual Friday while delivering ... 😻

Hi @Anush Chatikyan, I am not sure I entirely understand your question. But have a look at any issues in the Selected for OpenSSH sprint and check the values in the sprint field for each issue. Once there is an issue with that sprint selected, the sprint will become visible on your board - even if this sprint is coming…

Hi @011_avinash, Check this support article for more details: Hope this helps! 

Hi @Syed Osama, Atlassian does have certification prep courses in Atlassian University. It may be helpful to review what is there, but ... when you've done the study work and are convinced you have experience with the tool, dive in and schedule the exam. The worst thing that can happen, is that you don't pass. You will…

Hi @송화영 and welcome to the Community! An issue is considered resolved when it has a value in the resolution field - this is not related to status. You should make sure that you update that field whenever an issue is transitioned to a done status. If you use built-in Jira workflows, that is usually the case. But when you…

Hi @usama_iqbal0612, If you are really trying to set up a project organisation at that scale and have project managers involved, I would really discourage you to use email as an important part of your toolbox. It is (one of) the biggest enemies of transparency and a terrible work management tool. But - that aside - you are…

Hi @Hannes, I am not entirely sure I understand your question correctly - but I seem to get from it that you are having timezone issues somehow. If you have site admin permissions, you should be able to verify the default time zone settings for your site via Jira settings > System > General Configuration > Edit settings >…

Adding to @Bill Sheboy 's answer - not directly related to the JPD question - having over 20 org admins does not sound like a healthy situation. Unless you are managing many thousands of users across multiple regions (which may be the case of course), I would dare to suggest having a look at that and see if that is really…

Aha, well ... Because you mentioned validators I made the assumption that you updated your workflow. That turns out to be a wrong assumption. However, field configurations can be used in the same way. Copy you default field configuration and - yet again - adjust the copy so you end up with a restricted configuration and…

Hi @David Thomson, It depends how you implemented your validations. That would be possible via the field configuration or via workflow validators. In both cases, it seems that your configuration is being shared across issue types. I have all reason to believe that you used workflow validators from your description, so in…

Hi @David Arévalo, The feature is indeed as you describe it. There is no way to configure the maximum number of hours per project / team / ... Tempo has an idea portal and a similar request has been introduced there a couple of years ago (T-I-1031), but it was marked as will not implement. So, I don't think this is likely…

Awesome, glad to hear! Given this did fix the issue, could you also accept the answer here? That makes it easier to find as such for other users with a similar question.

Hi @Elinor McClarence, I assume you use the original estimate field in Jira to add your original estimates. When time is logged, this lands in the Time spent field. Jira - out of the box - has a field available called workratio, that displays the ratio between these fields as a calculated value. The following simple JQL…

Hi @Åse Nordberg, I am not sure if this is a new feature or not. I've scrolled through the release notes and the only thing related to releases I could find in recent weeks is the new capability to show JSW releases on a calendar in JWM projects. Having said that - sprints and releases are different things. And the way you…