Walter Buggenhout Community Champion

Hi @seemi.khan and welcome to the Community! No, that is not possible in a basic timeline in a project. Only issues under an epic are displayed there. So, to make your bugs appear, either add them to the epic that they belong to or consider adding a separate epic for all your bugs. Hope this helps!

Hi @Kevin Lu, I read between the lines that this is a company managed project. If so, check the permission scheme of this project (via Project Settings > Permissions) and check if the admin role that you assigned the user to has browse project permission in that scheme. If not: either update the permission scheme itself so…

Hi @holdenmcgrohen, I am in no position to assess the history behind what you are saying, but as a marketplace vendor, the first person to contact would be your Channel Manager. Hope this helps! 

Hi @Melinda Lee and welcome to the Community! Can you provide more details on what you are trying to do? What do you mean by import? Are you actually trying to bring in data from an external source, or trying to automate something? And also: what do you mean by additional assignee? A story (or any other issue type) can…

Literally what is in the screenshot, @Asmath Basha S . The name of the variable, between double braces: {{commentId}} in my example, whatever name you give the variable in the step before.

Hi @Asmath Basha S, That is technically possible. But why on earth would you want to do something like that? If you are on a free plan, you have a limited set of automation rules you can run on a monthly basis. When issues are done, they will be hidden from your boards after 2 weeks or so, so you are unlikely to ever look…

Hi @Gail Haines, I am sorry if I don't understand your request correctly. Could it be you are trying to add the project lead from a service management project to a field on a service request ticket? If so, have a look at this related question. Hope it helps! 

Hi @Roland Siegel, This is not possible in native Jira. There was a feature request, but it was closed as won't fix: JRACLOUD-31324. An app vendor mentioned a possible workaround in the comments on that ticket with a marketplace app that you could have a look at. Hope this helps!

Hi @Trevor Clark, The hierarchy in Plans (Advanced Roadmaps) is fixed. So the only options you have here is to: * either change your hierarchy configuration and bring both issue types down one level. That is only possible if these 2 issue types are defined above the epic level (epic, story and sub-task levels are fixed and…

Hi @Dylan and welcome to the Community! The issues you don't see may be done or in a status that is not mapped to column on your board. An important piece of information just fell off your screenshot: is your project team or company managed? If it is team managed, the root cause can be either of both things I mentioned. If…

Hi @Yana Teplova, You should provide more details for a more specific answer, but maybe this may already get you in the right direction: * trigger: issue transitioned (you can specify the from and to statuses of the transition) * action: edit issue / select the end date field and set {{now}} as the value This is typically…

Hi @Madiha Ghous and welcome to the Community1 Assuming these tickets are created in a Jira Software project, company managed, check the notification scheme attached to the project these issues are being created in: Project settings > notifications If you see the reporter of the ticket associated with all events listed in…

Hi @Carly Mojica , Color coding by assignee is not supported, unfortunately. The closest you can get right now is by team, but that would not solve what you are trying to do, obviously. I suppose you are aware that you can display the assignee in the Fields section on the left side of the timeline. You could even set uo a…

Hi @오찬교, What a cool idea 😀 I would raise the suggestion via the ticket you raised to request the credit. You never know, but from this support article you can read that this is not really the idea. This type of credit is automatically deducted from your next monthly or annual invoice, depending on your invoicing cycle.…

Hi @Rhonda Kanayurak, A service desk queue displays issues based on a filter. If you edit the queue and look at the filter there, the ORDER BY ... part at the end determines the queue's initial sorting. If you haven't changed that, issues will remain sorted in queues just as they were before. Hope this helps! 

You could just create a group in your Atlassian Admin / Groups for external users and then add that group to product access, alongside the default access group you would normally use for your internal users. Adding external users to that group has several benefits: * looking at the members of that group should give you an…

Hi @Reb Bravo, This is a creative approach, but you might be over-engineering it slightly. When a ticket is in status waiting for customer and the customer replies, rather than adding a label, I would remove any strike labels entirely and change the issue status, since it is no longer waiting for customer. When a ticket…

Hi @Karim Khoja and welcome to the Community! While you cannot show these fields on the customer portal, you can use comments to share information with your customer and automation to share the information automatically when you assign the issue to someone or put it on hold. While I would personally not necessarily not…

Hi @chary and welcome to the Community! In practice, this works the other way around. You set the resolution to fixed when you change the status of an issue to done. To give some context: issues move through a workflow from to do over in progress to done. these to don / in progress / done stages are statuses, which you can…

Hi @Moses Lim, The principle is very straightforward; if you are on an annual plan, you pay your subscription up front. So indeed, when you add a 16th user, you will need to upgrade to the next tier and you will pay (as you said) the subscription fee for the 16-25 user tier, even if you don't add any additional users for…

Hi @RASSE Manuel, Sorry for the late reply here; no ... the example I shared only works for replies you send from automation rules. If you are using Jira Software, you cannot customise the built-in notification templates. That's why using automation rules instead may be helpful. If you are using Jira Service Management,…

Hi @Chathura Wijeratne and welcome to the Community! Computers can be annoying things, as they are always right 😉 ... Being the main admin does not mean you have the permissions to perform all actions in your entire Jira instance automatically. Each project has its separate permission settings and these may restrict people…

Just bumped into some additional info that may be useful as well: https://intercom.help/atlas-by-atlassian/en/articles/6474633-how-to-link-work-in-jira-software-to-goals-and-projects-powered-by-atlas It seems the integration between Atlas is currently under development, currently only supporting Jira Software. If your epic…

Hi @Margarita, I am not sure what is going wrong there or why you are getting the error message you see. I have tested linking an epic to an Atlas goal in the exact same spot as you show in your screenshot with no problem at all. Steps followed: Opened an epic in Jira, copied the URL in the browser and pasted it as the…

Hi @Kishor Mudhili, A JQL filter is not going to give you these reports. Al it does, is retrieve a list of issues that you can then report on. Since you seem to be using JSM, you could leverage SLA's to do your reporting with built-in features. * define an SLA Approval time that you start when the 1st approval is requested…

Hi @john chen, That is a permissions matter. Each project has separate permissions that you can define. It's good to have a close look at at least the following support articles: * Change service project permissions * Change project customer permissions * Change access settings for your customers * How customer access…

Hi @adam and welcome to the Community! Before making any other statements and assumptions, try to eliminate the probablies from your question. You are rightfully identifying risks and complexity, but at the same time are plotting out a plan to invest in a temporary solution that is going to cause you headaches. With that…

Hi @Joseph, I am not going to argue about the sentiment of fairness you are expressing. I can understand that. On a side note, 65 components in a single automation rule is a lot. If a rule with so many components does not exactly do what you would expect it to do, it is terribly hard to debug and adjust. I am quite sure…

Hi @任泽锋 and welcome to the Community! After having done quite a few migrations, I can say from experience that this sometimes happens when migrating Tempo data. More than once, the migration was just fine, but for some reason the progress indicator for the migration got stuck. When validating the migrated data in cloud,…

Hi @Wayne Goldstein and welcome to the Community! Yes, that is possible. But it is error prone and I am not sure if you would even want this in reality: * do you really want to let your customers decide if something urgent or not? * how do you expect your customers to know that they can raise the priority of a request they…