Walter Buggenhout Community Champion

Hi @Scott McDonald, You can read up on Atlassian's standard processes in the respective Incident Management and Problem management guides. Be aware that these standard practices are based on ITIL and meant to get you up and running fast, but that Atlassian explicitly chooses to make these flexible, so you can tweak them to…

Thx for pointing that out, @Bill Sheboy! Fixed the link!

Hi @Jordin, Laziness is sometimes seen as an attribute of smart people, right 😅 ... Your question is a bit vague, but something like this should come close: parent = ABC-2 AND issuetype = Task and assignee = currentUser() ABC-2 is the key of your epic issue. You should obviously replace Task with your specific issue type…

Or not 😂 - when I zoomed into the screenshot, I just noticed that it displays quarters too 🤦‍♂️

Hi @Gina Mirigliano, From your screenshot, I dare quite confidently say that you are using a Data Center version of Jira, not cloud. That explains the difference with the screenshots shared by @Dexter de Vera. The DC version does not have the same controls as Jira Cloud, but it seems the way the timeline is displayed is…

Hi @GL Communications, You can achieve this with workflow properties added to the To Do status. In the linked article, look for the jira.permission.work.denied property. Hope this helps!

Okay - 2 things: your status does not seem to be Waiting for Approval, but "Oczekuje na potwierdzenie" If you click on the blue link that says "sprawdź poprawność zapytania" make sure that it does return issues. If you are not sure, copy the JQL statement, navigate to Filters > View all issues and paste the query there.…

um, yes ... 😅 - I'm afraid my Polish is a bit rusty, so is there a question with those screenshots or the good news that the rule did what it's supposed to do?

That might indeed help, @Adrian Goliasz 😅

Hi @Adrian Goliasz and welcome to the Community! Check this template rule from the template library. It has all the steps you need in it to make it work (it uses a timeout of 5 days instead of 3, but apart from that, it is exactly your scenario). Compare it to your settings and see if you can find out where you're not…

Hi @Luke Thorogood, To view an actual sprint in here, you need to create one on the scrum board you use as an issue source for your plan. Then, to see the allocated capacity reflected for a sprint, you need to actually assign issues to that sprint. In scrum, you won't be able to plan epics into a sprint; it is the stories,…

Hi @Valina and welcome to the Community! Confluence needs to be added to your site by an org administrator. With the right permission level, this can be done from admin.atlassian.com, where Add Product allows you to add Confluence. Once installed and proper permissions have been granted, you will be able to link a…

Hi @mummareddy supriya, You are creating an issue link between the issues. Even though the link type may be named Parent of, it is just a relationship between the two. You could have just named Parent of something like has something remotely to do with and you would see the exact same result. If you want to create a real…

Hi @Emil Obermayr and welcome to the Community! If you do the sprint planning from your board backlog, the rolled up estimates are there: When you use your scrum board as an issue source for your plan, you can also make sprints visible at the top on the timeline. At that point, your capacity and allocated work are visible…

Hi @Calvin, It seems like you have answered your own question - according to the edit you added, behaviour is like in the article you shared: you can have a default request type after selecting an issue type as long as you configure a default request type for each issue type. On a side note: request types in JSM are…

Hi @mummareddy supriya, Can you be more specific about what you are trying to achieve here? The image you refer to is not attached and your question is quite vague. Happy to help if you could present more details about the problem you are trying to solve and the challenges you are facing. 

Hi @Arshpinder Sidhu and welcome to the Community! Maybe counter-intuitive, but I'd like to start with the second part of your question. An SLA has a timer that starts running or stops based on events. Once it reaches the condition to make the timer stop, it stops running. It can only be restarted if you add an event that…

Hi @[deleted], Referring to the Marketplace listing of the app: Inactive or suspended users are not users. So - if you are on a monthly plan - only your active users are considered to determine pricing. On an annual plan, the price is determined through a user tier that you pre-pay for, granting you a 12 month subscription…

Hi @Pier Nicolò, Since you only have 4 options, that is quite easy to set up. You can set up an automation rule that gets triggered by a field value changed trigger and could look somewhat like this: Since I don't have a T-Shirt size field in my test site, I used the labels field for conditions instead, but replacing that…

Hi @jatinkum and welcome to the Community! Since you're only sharing partial screenshots, you leave us quite a lot of room for random guessing what might be the cause, such as: * do you already have an active sprint on this board? If so, it is very well possible that you can't start another sprint. * is your project team…

Hi @Fady Mikhael and welcome to the Community! I am not entirely sure what numbering you are referring to. But you can add a numbering column to your table like this: Hope this helps!

Hi @BenWade, Adding to what @Valerie Knapp mentioned - the list view does not nearly come close to what you can do with Plans. Plans are a planning tool, designed to plan work across multiple teams and projects, do scenario planning, manage dependencies between issues and teams and so on. The list view that was just added…

Hi @Sam Adams and welcome to the Community! For questions like these, please share (screenshots of) your entire automation rule. In the meantime also have a look at: * what JQL filter are you using to retrieve the list of issues included in lookupIssues? * while you can use the advanced editing option to add a label, it is…

Hi @jordan.rowe and welcome to the Community! While Jira is very well equipped to manage work from idea to completion and track these things at project or board level, you are right that out of the box, it has its limitations to track progress across multiple projects. It is quite common to plug in BI reporting tools to…

Hi @Shiri Feldman, I noticed you've asked for similar capabilities before in this related question. I'm afraid I have to confirm what John answered over there: there are no configuration options you can control in Plans. So it's not a setting, there's no permissions to give you control, it is just the way it is right now.…

Hi @Pierangelo Repetti, Yes, you are right. The wizard does indeed offer mapping options that are not always necessary. If you leave the default settings in place when no issues are impacted, nothing wrong will happen. Be aware though that you are pushing configuration changes in a live system. While you may be going…

I think it's important to do 2 (or maybe even 3) things here: * Ask yourself if you really need to create a software ticket for every request that comes into your service desk. While it is quite normal to use different tools for those 2 areas, I am quite sure that not every ticket that comes in really requires effort from…

Hi @Ionut Nita and welcome to the Community! I think the fact that the transitions have worked in some cases are pure luck instead of related to the configuration of your automation rule. The way you have set up your rule right now, you are indeed not using the status mapping table you have created.…

Hi @Santhosh Raj, Understandable. Tickets are not relevant here. The limit of 1 GB is a limit per attachment. The 250 GB limit is for your entire JSM product. So, in short - people can theoretically add 10 files of 1 GB to a single ticket. But if all of your customers do that, you would have to upgrade to the premium plan…

Hi @SM and welcome to the Community! I am not aware of an automated way to do this, but I would assume that copying a sentence or two from Jira into a Confluence page once every two weeks would not be a major productivity killer, no? Is there any specific scenario you have in mind? Hope this helps!