Walter Buggenhout Community Champion

Hi @George Abdo, Not sure what your underlying use case is, here. But no, there is no method to do this. A queue does not have any impact on your data. It is nothing more than a container based on a JQL query and a set of selected columns to visualise data to help your agents prioritise work. Removing queues does not…

Hi @GeronimoSanpascual and welcome to the Community! To be honest, I have some serious doubts about your approach to use labels on issues to manage work belonging to a program. I would consider first if there are no ways you could manage this more structurally by organising the work you are doing around the program in…

Hi @PATRICIA MURPHY, Yes. As per this support article there is a limit of 200 fields. Given the suggestion to either remove fields or detach global fields from your project in case your run into the limit, yes: global fields count against the limit as well. Hope this helps! 

Hi @Jonathan Lee and welcome to the Community! There is a documented procedure to migrate portal only accounts with Atlassian accounts that you can find through this support article. Merging the accounts is important to ensure people will still be able to view their old requests in the portal. Hope this helps! 

Hi @Henrik Notlev and welcome to the Community! How long ago did you abandon JSM? And when you try to start a new trial, do you get a message that your domain is not available, or is it something else? I'll flag your question here for someone from Atlassian to have a look in the meantime.

Hi @Brenton and welcome to the Community! In my test instance, I notice that a release is indeed only displayed by its due date and that the duration is no longer represented. That seems too significant a change to not be considered deliberate, although I can't immediately find any update in recent change logs about it. I…

Hi @Scott Brown and welcome to the Community! There most likely is an error in your syntax somewhere so the function can't parse some of the pieces of text you're trying to locate. Maybe this related thread might help you diagnose. If not, share more details about how you are trying to do this, your exact syntax, any…

Hi @BB and welcome to the Community! As for now: no, I'm afraid. There are a couple of things you can do to work around the view limitation you mention, though: * use the filtering options at the top of the screen to limit the amount of issues shown by assignee, status or a lot of custom fields to choose from; * use a…

Hi @Susan Waldrip, Forms attached to a request type are there for creating new requests. That is something different than changing the request type of a request that was already there. There is, however, and automation rule action that you can use to attach a form to an existing issue, which is commonly used to add…

Hi @wesleysingh, Interesting question! In a Jira (formerly Jira Software) project, the bars are inheriting the color from the color associated with the parent epic issues belong to. You can change the color of the epic by opening it in issue detail view and then selecting a different color: This then obviously propagates…

Hi @Christa Meck, According to this support article about the new issue layout and this one about the old layout, only Jira Administrators or people assigned the project administrator role should be able to configure the issue lay-out for a project. Though the article about the old layout is much more explicit about this…

Everything you need to know is in the documentation link I mentioned above, @Mar. For your specific request, you will need to: * Create a new Form * Add a field to your form where you can select the CRM Sub category. Probably a dropdown field will be the best option. If you want to save the selection the user makes, link…

Hi @Maureen Young and welcome to the Community! Unfortunately, issue level security schemes cannot be attached to team managed projects, they are a company managed project feature only. As a recent update in this feature request (JRACLOUD-76183) shows, Atlassian has also no immediate plans to change this. So, if you need…

Hi @matt_smith, Great that you're raising a suggestion to improve the Plan's functionality. Unfortunately, this community forum is unlikely to get that suggestion on the team's roadmap. Back in April last year, Atlassian shared this Community article explaining how to submit feature requests to them. In short, you can…

Hi @Tim Mazurco and welcome to the Community! There are some limitations when editing an active workflow, unfortunately. The Blocked status in your workflow does not seem to have any outgoing transitions yet, which is blocking you from adding other transitions into it as long as your workflow is active. The most common…

Hi @Terry Dance, From your description, it seems as if you already have all in place to go through the issues, lookup the oldest date and update your issue. So I assume your biggest problem is finding the issue that is no longer linked? There is an automation trigger issue link deleted that you can use to identify the…

Hi @Vineet Kotian - admin, The chart in your screenshot is not a created vs resolved chart, but a Recently Created chart. These are 2 different types of charts: And indeed, this chart shows issues relative to the created date of the issues. It is particularly useful to get an idea of the amount of issues that are still…

Hi @Mar, Yes, if you embed a form on your Request Type form. You can add separate sections on such a form which can be conditionally displayed or hidden based on the selection of another field. Hope this helps!

Not 100% sure about that, but that seems like a plausible explanation, @Martin Janeček. 

Hi @Neeta Dubey, Indeed. This is a topic that comes back quite regularly and indeed, Jira does not sum up estimates from sub-tasks into its parent (user) story. A story is considered as something you deliver as a whole entity and it is best to add your estimate (for that whole entity) to the story, not the sub-tasks. I…

Hi @Martin Janeček, When you try to schedule a filter subscription for a group, you will only see groups that you are a member of yourself. That is probably what is causing the behaviour you see. Hope this helps! 

Hi @[deleted] and welcome to the Community! Yes, unfortunately this does work differently on cloud. A user in cloud is represented by a long hash of letters and numbers. If you select your avatar in the top right corner of your Jira screen and then click "profile", you will see this hash in the url in your browser. It is…

Hi @Ari Raatikainen, Why would you need to set it using JSON? You can just set the field by selecting the desired value: I am not sure if you are trying to set the priority conditionally based on information from your alert, but I'm sure you should be able to do that with an IF ... ELSE block in your automation rule: Hope…

Hi @Luis Andino Rodriguez, I am not sure if that would help in any way. How would you know if these tickets are big or small? What does it say about the number of people in your organisation working on tickets and how fast they progress? What happens if other, high impact/priority tickets are raised after you communicate…

Hi @Gor Greyan, JSM Cloud has built-in Forms as a result of Atlassian acquiring ProForma a while ago. I would suspect you might be able to achieve what you need using those - leaving some room for interpretation as you leave some open space in your question. Hope this helps! 

Hi @Rokas, If I understand correctly, you would like to track tickets raised by email in a separate queue. While I am not sure why you would want to do that, here are the things you need: * Set up an email channel so customers can raise tickets by sending email. * You will notice that you will need a separate request type…

Hi @Alain Kovacs, To be visible in the customer portal, the Request Type field needs to be filled out. That does not seem to be the case on your old issue view test issue. Hope this helps! 

Hi @michelle doran and welcome to the Community! As you can see in this support article, data residency in the UK is available for all paid Jira plans (not on the free version) Hope this helps!

Hi @[deleted], Could you be more specific about what you are trying to achieve with your search? JQL out of the box is not capable to compare different issue fields. You can search for issues where both fields help you narrow down the result set. The below example would retrieve all issues that were created after the start…

Hi @stephan_lewis, Make sure you have 3 custom fields available in your Jira project: probability, impact and a risk score. Create an automation rule to calculate the risk score at each change of one of the other fields. Your automation rule could use Field Value Changed as its trigger (referencing both fields). Use lookup…