Walter Buggenhout Community Champion

Hi @Georgino, Depending on what you are trying to achieve, the best suggestion I could give you is: don't go there ... 😉 The epic link field is being deprecated and is (for some time now and largely) replaced with the parent field instead. This allow you to create parent-child relationships between issues consistently. To…

Hi @Jacqui Augustine and welcome to the Community! Jira does not support adding parents above epics to board filters (yet). There is a feature request for this that you can track here: JSWCLOUD-18413. If you don't have too many concurrent features, you can use JQL filters as a current workaround, creating a swimlane for…

Hi @Anette Noll, I don't see anything wrong with your JQL. Not having access to your site / data, it is a wild guess what might be wrong. I would recommend having a close look at the issue(s) with and update date of Sept 24 and screen the history tab for status changes during last week. That may explain why they are…

This was what I was assuming indeed, @JAGE, as there is no way to literally move epic to a different level. For clarifications sake, the Epic is a new level which I created and the "Story" is the "hardcoded" Epic which I renamed and swapped the icons between. I am not sure how old your sandbox is, but I can imagine some…

You could be right that it's a standard field, @Harvey London - as the documentation says: That probably explains why I haven't seen it yet. Thx for sharing the link to the documentation! Since my answer seems to have helped after all and even more because this is linked to the ongoing native integration of OpsGenie into…

Hi @tomas_kekenak and welcome to the Community! Request types are associated with issue types in your JSM project. What happens in your last screenshot, most likely means that only "submit a request or incident" is associated with the issuetype of that specific issue you used for that screenshot. Assuming that your project…

Hi @Fabienne and welcome to the Community! A couple of things might be at play here. Since you refer to the browse project permission and issue access, I think I may assume you are using company managed projects. The most likely cause I suspect, based on your description, is a known bug that Atlassian has indicated they…

Hi @JAGE, A bit of an educated guess, to be honest, but I think this may be related to having moved Epic to a higher level in your issue hierarchy. If I look at my environments, I don't see the Add child issue option in any hierarchy level but Epic. In the past, child issues of epics were linked via the Epic Link field,…

I am not really sure how you get from multiple board views for 1 project to massive limitations for a very large company, but the first thing we usually do (working for an Atlassian Solution Partner) with large companies, is disabling team managed projects. Nothing wrong with them in se, but they do have their limitations…

Hi @Min Zhao The Personal Access Tokens you refer to are for the Data Center platform. You indicate being on cloud, where API tokens are used instead. Personal Access Tokens are not available for cloud.

Hi @Ivan Bilobrk, It seems your question is still out in the open, looking at your last post of Sept, 25th: I find it surprising that there doesn't seem to be a clean way to resolve this. Has anyone faced similar challenges or implemented a workaround that addresses both organization visibility and customer privacy? Any…

Hi @VICKIE WOODS, See this support article about the 5.000 issue limit in Plans. The limit is not configurable and cannot be exceeded: To prevent Jira from timing out, there are limits on how how much data your plan can include. Some limits can’t be exceeded, like the issue limits, while others negatively impact your…

Hi @Jarrod Oliver and welcome to the Community! First of all, your project needs to be company managed - as team managed projects only allow you to have on board in them. Next, from your board, expand the menu and click Create Board to add an additional board: This will allow you to add a new board, based on a project or…

Hi @Harvey London and welcome to the Community! This is definitely not a native Jira custom field, but something that was configured specifically by you(r Jira Administrator). It is probably a user custom field. To see users in such a custom field, you need to have the browse users global permission in Jira and the field…

High @Thomas Engele and welcome to the Community! It does not work with a date range, but you can select 2 filters in the filter settings dropdown of your list. If I wanted to do this today, I would: * set the due date to Oct 22nd, 2024 next to date range (leaving start date blank) * select high for priority That would…

High @Hope Adegbemile and welcome to the Community! My guess is that changing your workflow has moved issues into statuses that are (or were) not considered as closed statuses in your new workflow and associated scrum board. For issues to be considered done in a scrum board, they must be in the rightmost column of your…

Hi @Mancilha and welcome to the Community! original question: I created a template that must be followed for all scrum projects, which has specific automations, standardized columns and statuses, and specific workflows for each type of item.Is there any way to make this standardized template an option when someone in my…

Hi @Glenn A, JPD is built to prioritise ideas in different ways, with different views that go beyond linear, manual ranking. e.g. on the Product Roadmap view, you can order ideas across relative time dimensions first: what are we working on now, what next and what later: Inside the columns you will see that you can drag…

Hi @Oleg K and welcome to the Community! No, these panels are predefined and fixed. You cannot add more panels to the board. The easiest way to add epics to features graphically (which I assume are the level above epics in your issue hierarchy), would be to work from an Advanced Roadmaps Plan, where you can drag epics to…

Hi @Konrad Zöckler and welcome to the Community! Sure. Just click the Add button just below the summary of either issue and select link issue: Near the middle of your screen, some fields should appear where you can search for issues and determine the desired link type. If your projects are company managed, you need link…

Hi @Andreas Söderberg and welcome to the Community! For assistance with automation rules, please share a full screenshot of your automation rule so we know where you are and where the issue might be situated. Apart from that, I have some doubts about your use case in itself. Is there any reason why you can't simply pull a…

Hi @Abdul Mubarak and welcome to the Community! There's a lot of free training material available for Jira, a good starting point being Atlassian University Training for Jira. However, when we provide documentation or training for customers, we try to combine basic stuff from Jira with the specific setup and practices you…

Hi @Tomasz and welcome to the Community! The first day of the week is controlled by the language settings in your user profile settings. Changing your language to e.g. UK English would make Monday the first day of the week. There is a long standing feature request to make this configurable as a separate setting, which you…

It is indeed quite common that developers are on multiple projects simultaneously, but preferably not (consistently) on multiple teams. While 80 hours per week seems like quite a heavy schedule (that's like 16 hours per day), I get your point. Yes, it can be difficult to manage the scenario you describe. That is exactly…

Hi @Adam Bang, A team is what you consider to be the group of resources that works together to complete the work that is most commonly put together on a board. If your team is a scrum team, it is the group of people that is collaborating on a sprint. In plans you can create one/more team on the Teams tab in your plan or…

Hi @Adam Bang, I'll reply on your reposted question and will close replies on this one, so you don't need to follow up on both ;-) 

Thx for confirming, @Andy Lin!

Hi @Sinu K and welcome to the Community! Can you check if your users have the Browse users and groups global permission? As an administrator, check Jira Settings > System > Global Permissions. Hope this helps!

Hi @Andy Lin and welcome to the Community! A couple of things: * are you an agent in the service project? I am not 100% sure if that is a requirement, but I would not be surprised, since non-agents are not allowed to edit, transition and work on issues in a service project either. * that you see the create button at the…

So, if I understand correctly: when either of these fields is updated to something that is linked to your department, you want to automatically create one or more issues for your team, probably linked to this original request? I don't have your specific fields in my test environment, so try to look beyond that in the below…