Walter Buggenhout Community Champion

Hi @Andrew Ramsay and welcome to the Community! As I am working for a partner, you may suspect that my opinion on the matter is biased. I'll happily leave that assessment up to you, but let me try to give you a shot at good advice ... 😅 To get a good first assessment of the template, I would suggest you just create a…

Hi @[deleted], There's 2 settings you might want to review: * In your site's Admin, under Products > User Access Settings, have a look at your domain and review the default access settings for it. If you are granting user access to users to JSM for your domain there, all domain users do become licensed (and so, billable)…

On an additional note: you can see the start and end times of work as an aid to calculate the actual time spent on a task. This may save you time (and a calculator) when you are trying to determine the amount spent on a task. But I would not add more weight to it than that.

Hi @Jimmy Andersson and welcome to the Community! I have supported organisations implement Jira with time tracking solutions many times (usually Tempo) and have not seen this be an issue anywhere, to be honest. 99% of the time, companies do care that people are booking the required amount of hours per day / week / month,…

Hi @Francy Jimenez and welcome to the Community! While you create a sprint from a board, that does indeed create a sprint that is available across your entire Jira instance. When you then assign an issue to that sprint, the value of that sprint becomes associated with that issue (you can see it in the Sprint field on the…

Hi @RamR, I hope you may already have gotten your issue resolved. If not, it might be worth noting that you can indeed share filters with groups, but only with groups you are a member of yourself. On top of that, you must have the global Jira permission "Manage Group Filter Subscriptions". Hope this helps! 

Hi @yafit and welcome to the Community! I would be very interested to see how you are displaying this information in a pie chart. You mention at least 2 dimensions: sprint and assignee. As a pie chart can only represent 1 dimension, having a visual of what you are doing (maybe you have a pie chart per sprint?) might help…

I am afraid that is not a configurable view, @Randy Triezenberg. But instead of trying to manually select certain issues in step 1 of the bulk change, why don't you adjust your filter beforehand so you only have to select all issues in step 1 of the update wizard instead? Over there, you have full control over what you…

Hi @Ashok Chotai, Not sure what filter you are referring to. But if your question is about the issues list or the filter results in Filters > View all issues, there is a toggle that allows you to switch between list and detail view: Detail view shows the search results on the left hand side of your screen and the full…

Hi @Will Camargo and welcome to the Community! They are in the project trash. You must have Jira Admin rights to get to them, but if you are, navigate to https://<your site>.atlassian.net/jira/settings/projects/trash to find them. Hope this helps!

Hi @Kauana Rodrigues dos Santos, Yes, if your board is company managed. In that case, you can configure board settings and add up to 3 custom fields on the card layout. If your board is in a team managed project, then unfortunately not. Hope this helps! 

Well yes, that is what I tried to explain @yosi hatem. As the info message below the status box in your screenshot says: This is the issue's initial status upon creation Look at your issue type's workflow and connect the initial transition to the to do status instead of Waiting for Product. Like in the screenshot I…

Hi @yosi hatem, Are you sure these statuses come before To Do in your workflow? The status issues go into by default when you create an issue, is the status the Create transition maps to. This is marked by the line that goes from the big grey circle into that status: So, by default, when you hit the create button at the…

It is only available as a chart. To build something yourself, I would recommend looking at BI tools that can pull in your Jira data and create trends reports from them. Jira's built in reporting is quite decent to display real time data, but doesn't over much to display historical evolution. If you happen to have a BI tool…

Hi @Mariam Mohamed, Without the need to invest in reporting apps and using out of the box functionality, you may want to take a look at the Cumulative Flow Diagram that pretty much presents this information. It is a default report included in all your agile boards. Hope this helps! 

Hi @chouhan.1505 and welcome to the Community! If your projects are company managed (preferably), you can add an additional board to them. A board is not much more than a functional view that can display issues based on a filter bringing together issues from multiple projects. See this support article for more details on…

Could you please elaborate on the context for different projects? I do see this field set up in Fields section but I can't dive deeper into that part as I have no access, that seem to be managed by our corporate jira administrator. That is correct, that part is indeed managed by your Jira admin. But since you can see the…

Hi @Sudini Reddy and welcome to the Community! The list, issues, calendar and board are all just views on the same issues in the same project. The backlog is a part of the board view that matches certain criteria for the issues to be visible. In short, the issues are in your project, but probably they don't match the board…

Hi @Briana Hall and welcome to the Community! You might be better off using a filter subscription instead of an automation rule for this. Not that it is not possible with an automation rule, but you can save your automation rules for other, more suitable cases that way. Navigate to Filters > View all issues and construct a…

Aha, ok. Is this an advanced form where you can decide to map the form field to a Jira field (one thing to check). And if so, is it mapped correctly. Next, do you have multiple custom fields with the same name in Jira and indeed - in this case you are referencing the wrong one? Or is there only one field, but does it have…

Ok, so you are working with multiple teams resolving tickets on a single Service Desk, if I understand that correctly. Why is it so important that this is a calendar? And what is the real problem you are trying to solve? Is there any reason why you can't use a (or multiple) queues for your team, e.g. only for the items…

Can you be more specific about what you are trying to do? There are calendars in Jira: there is a change calendar right inside JSM and Jira has a calendar view to. 

Hi @Ioannis Pontikas and welcome to the Community! I would expect this to be possible through the Copy Jira Data feature. Hope this helps! 

Hi @Максим Васьков and welcome to the Community! While that is very open-ended question, theoretically any BI reporting tool would be capable of doing such analysis. If your organisation already has a tool, you could look at the Marketplace for BI Connector apps that help you get your data from Jira into your BI tool. If…

Hi @samuel_ohayon, Out of the box, access through the portal is the way that is available. If you want to expose reporting to your customer directly, you could check the Atlassian Marketplace of apps (Dashboard Hub is one that allows you to add customer facing dashboards) or use a BI solution to create and share reports…

Hi @samuel_ohayon and welcome to the Community! Your customer can see all tickets from the portal, with limited information, through the Requests section. If there are multiple users from the same company raising tickets, you can make them all visible to that customer by adding these users to an organisation that…

Hi @Colin Read, It does not work from the kanban board with a quick filter. But if you apply the same filter to the issues view, you should be able to run the export there. Hope this helps! 

Hi @Ky M, Let me try to answer: How do you determine when to change the naming of a release? If an application is updated frequently in production, does that necessitate creating a new release each time to update the version? All depends on your needs and your process. To be honest: Jira does not enforce you to do…

Hi @John and welcome to the Community! The timeline view currently does not support the sub-task level of the hierarchy. This is a known limitation with a suggestion to add this that you can track here: JSWCLOUD-18677. As workarounds, the hierarchy from Epic > Task > Sub-task is visible in the list view or - if you are on…

Hi @Lynnette Akamine and welcome to the Community! You tagged this question as related to Jira Service Management. If that is correct, Team Calendars are a feature of Confluence (Premium). That is a different Atlassian product - see its landing page here. In the context of service management, it is where your knowledge…