Walter Buggenhout Community Champion

Hi @Hasnain Ali Mirza and welcome to the Community! The lowest user tier on prem is 500 users and you will have to provide your own infrastructure and maintenance as well. There's not much saving to be done there, to be honest. Even on a 100 user tier, you will pay significantly less for Jira and Confluence premium on…

You can add (and remove) users to (or from) your entire site, but not from separate projects. Any user you add will get full access to all projects on your site on a free plan.

Hi @Vitalii Marchenko and welcome to the Community! If you do indeed have Org Admin privileges, open the user's detail view in the Admin console, click the ... button you see near the top right corner and select Assign org admin role Hope this helps!

Hi @Alia Soni and welcome to the Community! That is very much depending on how your organisation is structured. I suggest you reach out to your internal IT department to have this sorted out. They should be able to review where your account has access, change that for you if necessary and point you in the right direction.…

That surprises me, as that's what the extra parentheses around the assignee part are there to prevent from happening: (assignee in membersOf("CSG") OR assignee in membersOf("Intern"))

Hi @Dominica Cirisano and welcome to the Community! I am a bit confused as you tagged your question as related to the free plan of Jira, but mention creating a Plan for a project across multiple teams, which is rather a premium feature. As you also mention board and list views, could you be a bit more specific about what…

Hi @Andy Nabbs, No, this is not possible. There are a couple of feature request for this outstanding that you can track here: * JWMCLOUD-98 * JWMCLOUD-226 Hope this helps, or at least clarifies!

If, say, we have one Epic per quarter for O&M, as suggested. Can you have one bug in a release? I understand doing that for a Hot Fix but would f it’s not urgent, collect a few bugs for release together. Right? If we we mix O&M and new dev in one Epi/bucket, I guess you can tell where the new dev is based on the release?…

Hi @Gilad Rabinovich and welcome to the Community! That is sad to hear; it is always a good idea to have at least 2 Org Admins in your environment to avoid scenarios like this in the future. You'll need to reach out to Atlassian support directly via https://support.atlassian.com/contact to get this resolved. Hope this…

You're welcome, @Keith Perry! If my answer was helpful, consider marking it as an accepted answer. That makes it easier to find for people looking for similar solutions!

You're welcome, @Wim Stylemn! If my answer was helpful, consider marking it as an accepted answer. That makes it easier to find for people looking for similar solutions! 

No, it doesn't change the answer 😛 - in the description field on the ticket I linked, there is an additional update describing the behaviour you see: Dashboard gadgets use the result of a JQL search / filter, so this is very much related.

Hi @Assist10 and welcome to the Community! If you are the site admin for your Jira instance, you'll have to follow the instructions and make sure payment details are provided. If you are not, you'll need to find that person in your organisation and let him/her handle this. If your admin is no longer with your organisation…

Hi @Wim Stylemn and welcome to the Community! You can drag the timeline to a smaller number of days if you switch the timeline to week view near the bottom right of your screen. I suppose this is a design choice (not taking any stand on if this is the right choice or not), as it probably becomes difficult to extend the…

Hi @Nirit Michaeli, I am seeing the same behaviour in my test instance. While the goals are visible on the issue view, the goals field is not visible in filter results or dashboard gadgets. That is also documented in this feature request: JRACLOUD-84466. So you're definitely not doing anything wrong 😉 Hope this helps!

Hi @金谷　美和 and welcome to the Community! If you navigate to the components page in your project, there should be a toggle near the top right corner that lets you choose the source where components are coming from: Compass or Jira: Hope this helps!

Hi @Keith Perry and welcome to the Community! To raise service requests about assets, you'll need to set up one or more Asset objects custom field(s). These can then be added to your request form(s), so users raising a request are enabled to select the assets with their requests. Hope this helps! 

Hi @Inna S, The hierarchy is defined via the Parent field on child issues. In the scenario you describe, the parent field on your epics should contain the parent feature. Issue links are not relevant for your scenario. Hope this helps! 

Hi @B Gray, I absolutely love this 💙💙💙 - and I can totally relate to what you're doing as I am doing the exact same thing at home. I even recognise the approach to recurring tasks 😅 ... I had not taken a very close look at how due dates are displayed on cards, but I can confirm that I see the exact same behaviour as what…

Hi @Ilya Popov and welcome to the Community! The message you receive indicates that this account is managed in the Identity Provider of the novidea.com domain. If you own that domain, you should be able to reactivate the account, but if you don't, this means that the account is disabled by the user's company. In that case,…

Hi @Javad and welcome to the Community! Your observation is absolutely correct. The behaviour you see is because the underlying search in Jira always returns issues. Even though JQL does indeed allow you to search for issues that have worklogs at, before or after certain dates, that search will always return those issues,…

Hi @atsalolikhin and welcome to the Community! The article that you mentioned in your original post and could not access is indeed in an archived collection. The second one you referred to in your second post does indeed explain what smart links are. There is also an article on smart links in Jira in support documentation…

Hi @atsushi kato and welcome to the Community! I bumped into this already slightly older question while doing some review. The description field is not really where I would put status updates. Jira has a status field for it, as well the comments feature that would perfectly allow you to add weekly (status or other) updates…

Hi @Chris Garstin, The short answer to your question is "no". To expand on it a bit more, you seem to have ended up in a scenario where people who need to be service desk agents in one project also collaborate in other service desk projects (as collaborators). If they should not collaborate on certain projects at all,…

Hi @Vaishnavi Billa and welcome to the Community! Can you provide more details of what you are trying to do and what you expect to happen?

Hi @Ian Templeton, You could indeed shorten your query by removing quite some duplication in there like this: Project = "Our Project" AND "Assigned Team" = Doers AND Priority in ("Priority 1", "Priority 2") AND (assignee in membersOf("CSG") OR assignee in membersOf("Intern")) Hope this helps! 

Hi @Marti Morano and welcome to the Community! There is no silver bullet answer to your question, to be honest. It all comes down a lot to how you (or your teams) manage and organise your work. Just as a thought, I have a personal preference to use epics for more meaningful categorisation of work than just…

Hi @Antonio Koronios, You marked your question as related to Jira's free plan. As listed at the top of the article you referenced, permissions in a free plan are not configurable. So, if you are on a free plan indeed, that's why you can't remove a user. If you are on a paid plan, you must be an administrator of the project…

Hi @Learning123 and welcome to the Community! If you create 2 saved filters (one for the current sprint, 1 for the previously closed sprint(s), you might already come quite close with 2 regular pie charts on your dashboard: As a filter for the current sprint, I used: Project = ABC and Sprint in currentSprints() For the…

Hi @hawsd and welcome to the Community! If you started the project in November, then I am quite sure what was completed already is just a limited amount of work. As good advice: let it be. You did not start a sprint at first - that is what you did for starters. If you have been tracking your work so far in a kanban board,…