Walter Buggenhout Community Champion

Hi @Deepak Rai, While the description of your use case is slightly vague, automation in Jira is perfectly capable of doing simple (as well as more complex) calculations on data once you have them in Jira. This support article on smart values for calculations is a good reference on how to perform these calculations. And I…

That is explained in the article I shared. There is a customer notification log, visible only to project administrators.

Hi @Kaustubh Rajesh Rajhansa and welcome to the Community! Short answer: don't. I would suggest to focus on delivering the value to your project / product rather than trying to fix Jira sprint reports. You know what happened and if it is very important to your team to explain how and why story points suddenly changed and…

Hi @Hennie Bink, Yes. See this community article about the feature. Successfully sent emails are currently not tracked, but this is on Atlassian's roadmap. See JSDCLOUD-13528 to stay in the loop of progress there. Hope this helps!

I just had a look; I had an old board created some time ago in a plan and that board did not have the epic filter in place. I created a new board and on that one the additional filters automagically appeared as well. Maybe creating a new board does the trick for you as well ...

As you mention, it is quite normal to have a lot of different types of work / tasks in a business. It is - however - not so normal to organise all that work in a single project. If you could set up a couple of different projects around functional areas of your business, you should quite easily be able to overcome that…

Oh ... bumped into a documented limitation: you can create up to 30 issue types in a team managed project, as it seems from this support article: I don't know if you did indeed go that wild? 😛 - I had not bumped into that limitation anytime before ...

Sorry to keep asking additional questions, but based on the issue types I see there it does not look like Jira (Software). Is this a business project? JSM? Just trying to reproduce this and I don't see the same limitation in any project I have in my test instance ...

Hi @SGC Associates Ltd and welcome to the Community! You can use the split function in smart values to parse the returned displayname. Assuming your you want to address the reporter and user display names are 'firstname' "<space>" 'lastname', the following should return the reporter's first name…

Hi @Rasa, You'll need to configure an assets custom field and add that to your request view. This support article describes the different steps to do this. To allow people to search on multiple attributes of your assets, you'll need to specify those in the user interaction section of the field configuration. You might find…

Hi @Lauren Moat, I am not aware of any limitation on the number of issue types available to a project (the only one I do know is that you can only have 1 sub-task issue type in team managed projects, but it does not look as if that's what you are looking at). Could you provide a bit more details: what type of project are…

As mentioned in my first couple of words: no 😅 - there is no configuration option for this. As I tried to explain, there is a lot of differences behind these different project types.

Hi @Shahzad Iqbal, Short answer: no. These project types have quite different feature sets. However, you can create a new project of the desired type and migrate your issues into it. See this support article for more details on how to address this. Hope this helps! 

Hi @Nacho Cortes, I suspect that displaying Goals on board cards is not yet supported somehow. And by that, I just mean the visualisation part of this. I have simulated your scenario in a test instance of mine and I can confirm that I see the exact same behaviour. I don't find a suggestion or bug in the public backlog for…

Hi @Soumya Ranjan Sahoo and welcome to the Community! What have you tried and where are you getting stuck? Priority is a system field that you should be able to select a predefined value from when you create or edit an issue: Severity is another field. As long as you / your Jira administrator makes sure these fields are…

can you help me pls where to find permission scheme? From the screenshot you shared, click Project Settings and then select Permissions.

Hi @Darren Weaver, See this community article that was published after Atlassian introduced limitations, e.g. on the maximum number of worklogs on an issue exactly to address these performance issues. While I think creating new issues (buckets) regularly is the easiest solution, the article also mentions a couple of…

Hi @Ori Bergman and welcome to the Community! Being an org admin is indeed high authority, but it does not automatically grant you permission to delete issues. Delete issues is a permission granted at project level. Assuming that you use company managed projects, check the permission scheme associated with the project you…

Hi @scott_gray, While - according to this introductory article for the program board - the board only has swimlanes by team indeed, it also has filtering options that should allow to filter the issue list by parent (epic), project and issue type (see this support article). Can that be a help to narrow down the selection…

Hi @shivani.shirguppi, From your screenshot I cannot immediately determine what screen this is coming from. But if this is on a create issues screen, I suspect this is the following: In Project settings > Details your administrator can specify the default assignee. This can be set to unassigned / project lead / component…

Hi @Sriker Narayanagiri and welcome to the Community! Most folks in this forum are users just like you. If your atlassian site is on a paid plan, you should raise a support request via https://support.atlassian.com/contact, share the URL for your site and explain in detail what happened. If I understand correctly, your Org…

Hi @maeng and welcome to the Community! I received an email informing me that the trial has ended. Please switch to the free plan. In this case, I don't need to register a payment method, right? No, that is correct. Hope this helps!

Hi @Berkay Mumcu and welcome to the Community! If you are indeed on a paid plan, raise a ticket directly with Atlassian support through https://support.atlassian.com/contact. The Community here mainly consists of users like yourself and we can't access your site to diagnose. Hope this helps!

Hi @Maximilian Gutsmiedl and welcome to the Community! You are mistaken about there not being a free subscription. Sure there is. As long as you are a team of less than 10 users, you can perfectly use Jira on the free plan. See this support article for instructions on how to change your plan. Should you after all still…

Hi @naoki_kkc, Yes, the info I shared is indeed for Jira and not JSM. I had missed the part that your question was about Jira Service Management. Issue types are indeed not available in team managed JSM projects. You only have Request Types there, which in company-managed projects are built on top of issue types. There…

Hi @Tom Maes, No. Teams have nothing to do at all with issue level security. Security level members can be the following (teams not being one of them): For more details, see this support article. Hope this helps! 

Hi @Preeti Joshi and welcome to the Community! Instructions on how to change your plan can be found in this support article. You may be on either of 2 billing experiences, so make sure to check which one applies to your site. Hope this helps! 

In the meantime, see this post about reactivating your (suspended?) account: Most likely, you will be in the last scenario. If you need help creating a support ticket, just let me know so I can loop in the support team. Hope this helps!

Hi @maryam nasiry and welcome to the Community! Here in the Community, most of us are Atlassian users - like yourself - who don't have the superpowers to access your site and manipulate your account. I can try to involve Atlassian support if you're stuck and can't raise a support ticket directly (which is probably the…

Hi @dean brandt and welcome to the Community! This overview page has links to everything you need. Most of the learning paths / course material offered there is free - just the instructor led courses are not, but they are an optional extension of the material. There is even a link to some example exam questions there to…