Walter Buggenhout Community Champion

Hi @Rajat Krishnan, Depends a bit how strict you are in the definition of Gantt charts. If you are happy with a timeline view with a visual timeline of start and due dates and dependencies, this is part of Plans (formerly known as advanced roadmaps) in Jira Data Center. EazyBI has Gantt charts as one of its report types…

Hi @Sriram and welcome to the Community! That is not possible in out-of-the-box Jira. A board has 1 single velocity chart. The underlying reasoning is that a board is the place to manage work for a single team (and that team can work on one or multiple projects, as the board filter allows you to pull in work across…

Hi @Karle Robin (KPMG AG) and welcome to the Community! Additionally to all the sceen modifications you've done, also add the original estimate to the layout associated with the issue types you want to see this on. You can find layout under project settings > issues > layout. Hope this helps!

Hi @Sriram and welcome to the Community! The following JQL automatically lists all completed sprints. It doesn't require updating: sprint in closedSprints() Obviously, you can combine this with other statements, e.g. Project = "Your Project" AND sprint in closedSprints() Hope this helps!

Hi @Sabrina Roisman and welcome to the Community! If the user's account is still in the system as a suspended or deactivated user, you should still be able to pull a list of issues where that user is reporter or assignee. Someone with admin rights on your site should be able to browse the user directory and lookup that…

Hi @Jasdeep Joga, While reviewing some older requests, I bumped into this one. I hope that your struggles have been resolved by now. But if not ... It is important to understand that issues are created in a project, not in a board. A board (especially in company managed projects) is not much more than a visualisation tool…

Hi @archanadattatray.ghume and welcome to the Community! What is a PRI? Is it a Jira issue that has a file attachment? Or is it something else? We may be able to help you, but could use a little more context.

Hi @Vidyanand Puthusseri Koroth and welcome to the Community! What do you mean by "add or invite users to get them added to a Jira ticket". Do you want them to collaborate with you on a ticket? Are they not Jira users yet? SLA support is typically a feature of Jira Service Management, but the link you share is a direct…

Hi @Renni Verho, This is indeed a common complexity with Tempo/Jira permissions and people working across multiple (Jira) projects. If you need your worklog approvers to be fully aware of all worklogs - which is an understandable requirement / assumption - , they will need browse project & view all worklogs permissions in…

Hi @Mari.WipfliMack and welcome to the Community! I started playing around with progress metrics as well recently. From what I can tell, you only have 2 options when it comes to setting your parent goal metric: * either you set it automatically which automatically calculates an average progress percentage across all child…

Hi @Petr Křížan and welcome to the Community! Can you be more specific what problem you are trying to solve? A lot depends on what you mean by status here. If you are talking about the (workflow related) status, automation rules can relatively easily help you keep your epic status in sync with its child issues. If you're…

Hi @Julia Casciato, An item is considered complete when it reaches the rightmost column of the board. Just looking at the name of your last status on the board (code review), it seems very likely that your issues move to other statuses later on as your workflow probably contains additional statuses. As issues move on…

Hi @Paula Spencer and welcome to the Community! If you are using the issue hierarchy in Jira Premium, this is global for your entire Jira instance and it cannot be changed. If you want to apply different hierarchies for different projects, you'll have to revert to marketplace apps that enable you to create flexible…

I had not looked very closely at your JQL yet, but "Customer Request Type" should be "Request Type". If you change that, you should be fine. If you still see Invalid JQL errors, try to run your query in Filters > View all issues. You will be able to see there if it is valid. At the same time, if you want to respond to…

Hi @Sebastian Okstoft Ferraris and welcome to the Community! For questions about automation rules, please share screenshots showing your full automation rule as you have it right now and - in this specific case - also of the workflow associated with the Common questions ..." request type. What you want to do suggests your…

Of course it makes sense. The thing is I can't see your issues, nor access your environment. That they cloned the issues in itself is not explanation as to why they can't be transitioned. I had assumed it was data center, since you tagged your question like this. So what I mentioned as possible causes were already based on…

Ok. Then, behind the scenes your issue statuses are managed through a workflow that you should be able to find by going to Project settings > Workflows. You will need to modify the workflow associated with the issue type(s) used in your project. In most case, you will need Jira Admin permissions in order to do so, since…

Hi @Daniel Block, The permission to transition an issue is potentially controlled by several things: * the transition issues permission defined in the project your issue is in; * issue level permissions in the issue's project that are restricting the permission; * conditions on transitions in your workflow; * service desk…

Hi @Florian Wijnen and welcome to the Community! Happy to help, but before diving into long and extensive explanations, can you specify if the project you're trying to manage the workflow for is company managed or team managed? You should be able to see that when looking at the bottom left corner of your board.

I see you already accepted my answer - so I guess you have already understood. But just for clarity: workflow schemes show as inactive when they are not linked to a project. As I mentioned before: workflow schemes can only be associated with company managed projects (while yours is team managed). this support…

Just guessing here that you created a new workflow in Jira Settings and are hoping to add that workflow to your team managed project? If so, that won't work. Centrally created workflows are only available to connect to company managed projects via a workflow scheme. In team managed projects you can only edit the workflow…

Hi @Tech Admin - SK Finance Limited, Since this appears to be a team managed project, changing a workflow is done from Project Settings > Issue types Select the issue type you want to show the workflow for and then click Edit Workflow near the top right of your screen. Hope this helps! 

Hi @hmakwana, All your screenshot is telling us, is that some automation rule has - probably - added a comment to an issue. On the issue, look for the Automation section near the bottom right of the issue view and click refresh to get an overview of the last run automation rules. That should be able to tell you where this…

Hi @Subdirektorat Sarana Operasi and welcome to the Community! In user management, next to each user their last activity date is displayed - with a warning notification next to it that it there may be a delay of up to 24 hours for that information to be displayed. Apart from that, I would hope that there are better ways to…

Hi @Peter Koutromanos, It looks like the feature to generate child issues is indeed only available in Jira (i.e. the merged Jira Software and Jira Work Management products), as per the documentation of available features per product. The article I mentioned has a high level overview of current features per product and - at…

Hi @John Moore and welcome to the Community! I would assume you want to know this in particular for the sprint you are about to plan. If so, when you are looking at the backlog view of your board, have your issues assigned to the users who will be working in the next sprint and click on their avatar at the top of the…

Hi @mgorresen and welcome to the Community! Yes, this is possible. In Jira Service Management, different target timings for your SLA can be set based on JQL filter criteria. As long as you can identify the tickets that are coming from this specific customer, you should be able to specify a filter for that customer and add…

Hi @Rishi Soekhai, On a side note, don't post clearly visible personal information of users like this in here. If you do, make sure email addresses or other personal data are obscured - this is a public forum accessible to pretty much everyone. While you have granted the user access as a customer to your service desk…

Hi @Aniruddha Namjoshi and welcome to the Community! A bit more detail might help us better help you. Swimlanes can be created in a board (scrum or kanban) and can be based on a limited set of predefined options (like assignee, epics, projects or stories). If you want to create swimlanes for something else, you can…

Hi @Robert Forster and welcome to the Community! Automation rules perform actions, they are not designed to set conditions / limitations. All they can do, is react to something that happened (like a change of status) and then roll back that change. While that may technically work, it is not particularly user friendly and…