Walter Buggenhout Community Champion

Hi @Sophia Skinner and welcome to the Community! Try the following syntax: {{triggerIssue.dueDate.minusBusinessDays(5)}} Do pay close attention to the syntax. Everything matters when you use smart values: you have a typo in minusBusinessDays in your current rule and the caps should be in the right places as well. Hope this…

Yes. You just confirmed my assumption. While the current result set may indeed return issues from only 63 projects, the JQL in itself contains nothing that keeps Jira from looking at all 6000+ projects in your instance. To resolve the problem, you'll need to find some way to explicitly limit the set of projects to search…

Hi @Walter Buggenhout , thanks for the reply! In the ticket screenshot provided, it displays that the Resolution has been set to 'Done', which should indicate that it is completed based on my knowledge. So it seems, indeed. My bad - I had overlooked your second screenshot. That is definitely unexpected behaviour, as…

Hi @Aisha M, Can you share the filter you are using and also clarify how you come to the conclusion that your filter has "maybe 63 projects". In the same effort: can you also check how many projects are in your Jira instance? Taking a forward assumption: my guess is that your filter is probably very generic, which probably…

Hi @Hermeus, Resolved looks at the moment when a value is set in the resolution field. It does not look at the status -> "resolved" in your screenshot is a status not a resolution. If these issues are in a company managed project, you should make sure that the resolution field is also set through a workflow post function…

Hi @Katrina Meyers, I totally understand what you're saying. Just trying to help out and clarify a couple of things ... The old navigation did not have a separate listing for boards either in cloud. But it has become (even) more difficult to find them in the new navigation. Several people have mentioned that already in…

Hi @Victoria Tortelli and welcome to the Community! Just for my understanding: if these fields are mandatory on the parent issue, how can they be empty? If these are truly and properly configured as mandatory fields on the parent issue, your automation rule does not make any sense, no? If you do end up in a scenario like…

Hi @Tyler Gibson, I am not working at Atlassian, so can't make any statements as if I was inside their legal department. That as a bit of context up front. Having said that, Atlassian offers a platform and an ecosystem that engages many hundreds - if not thousands - of partners all with their own legal entities across all…

Hi @Jeff Hensley and welcome to the Community! Short answer is this is not customisable. Hope this helps!

Hi @Mael DAMOTTE and welcome to the Community! Resolved means: a value added to the resolution field. You can "force" the email being sent by controlling when in your process this value is being filled out. Hope this helps!

Hi @drobertsondatagene, I may be wrong, but if I am not mistaken, the old JQL search function to search across all text fields (including comments) is still available: text ~ "test" As per JQL fields search documentation that search still exists and - in my test instance - seems to return the expected results. The…

Hi @Jiří Wildt and welcome to the Community! My guess is you are looking for what is now called the Directory section. Hope this helps!

Hi @Chandrashekhar Kavi, This can be the result of a workflow or other automation rule that kicks in when an issue is created, which then updates your issue and overrules the default assignee behaviour. Hope this helps! 

Hi @Wilfred and welcome to the Community! For work to be considered as done in a sprint, it must be in the rightmost column of your sprint board when you complete the sprint. Anything that is not in that column will not be considered done and moved to the next sprint. This is something you should verify first and foremost.…

Hi @Abdullah PEKÇE and welcome to the Community! I cannot find checklist.info as an app on the marketplace. But there are several checklist apps available there. My best guess about what is happening, is that this is a forge app that got a major upgrade. When that happens, the site admin needs to review the app and approve…

Hi @ranjanajindal, Create an SLA for this. You can select statuses where the timer is paused, as you mention. For more information on how to configure SLA's in JSM, see this article series. Hope this helps!

Hi @Phanindra Maruvada and welcome to the Community! Assuming that your story is in a company managed project, delete own attachments is a separate permission, different from the one that allows you to add attachments. It is likely that you don't have this permission in this project. If you are not a Jira Administrator,…

Hi @[deleted] and welcome to the Community! In a normal, company managed Jira project, you should be able to hit the + button and then select scrum board from the menu that pops up: If you don't see the option from the menu, your project may not be a Jira project, it may be team managed or a business project. In those…

Hi @Chavali_ HemanthSubbarao, If you still have the old priority scheme, I'm afraid associating that scheme again with the projects it should be the way to go back. There is no undo button to just roll back the change, I'm afraid. Hope this helps!

Hi @Ciro_Theodoro, That looks like a bug that is a sub-bug of a story. Your Jira administrator can associate icons with issue types any way you would want them - either from a selection of included icons or even custom ones you upload yourself. If you feel something is wrong there, ask your Jira admin to review and update…

Hi @Chris, I am not sure what timeline you are on and if Atlassian support was influenced by that, but with the upcoming availability of Rovo across paid Atlassian plans, I think you may have an option available out of the box soon in product. It's early day, but one of the out of the box agents that comes with Rovo is the…

I can totally understand your frustration about this, but I am also just trying to help out. The article I shared also mentions cases where it does indeed happen that reset password mails don't arrive (if you have a managed account or sign up through Microsoft or Google). It is not because the email does not arrive that it…

Hi @msvillarreal and welcome to the Community! Check this support article and have a look if one of the described scenarios matches your specific use case. Hope this helps!

Hi @Ritik Kashyap and welcome to the Community! I am sorry if I do not 100% get what you are looking for, but it seems you would like to apply for an internship at Atlassian? If so, you can find more information about available jobs and how to apply in Atlassian's candidate resource hub. Hope this helps! 

Hi @umashri, In cloud you do not need the app to embed a plan in a Confluence page. Embedding a plan is supported by default, as you can read in the most recent comment to this closed feature request: CONFCLOUD-70177. I would recommend to pay attention during testing if all is working as expected, but that should be the…

Hi @Amish Prajapati, I hope you have by now resolved the issue. If not, Forms are a feature that can be toggled on or off in your project. If you are indeed project admin, navigate to Project Settings > Features and look for Forms in the feature list. Make sure it is toggled on. After that, you should be able to create…

Hi @kevin.deadman, Totally agree that this is quite misleading. As per @Marc -Devoteam-'s latest comment, there is a workaround Atlassian proposes themselves using an automation rule. The link Marc shared there describes how to do this.

Before I can tell you more about that, @Barry Hueston, have a good look at your configuration and find out: * if you are on cloud or data center; * if you are really using JSM or Jira Software for this I am under the impression that you are trying to use Jira Software's email handler or an email app to pull in emails from…

Hi @Iain Davidson, If the site admin role in your organisation does not have the right permission level, that probably means you are already on the centralised user management experience. If that is the case, you should grant your backup User Access Admin permissions. There is no such thing as a custom admin role you could…

Hi @Barry Hueston and welcome to the Community! You tagged your question as related to Jira Service Management (JSM) but got me confused when you mention configuration for a mails handler and non-licensed users. From what you describe, it is almost as if your support email address is being set as the reporter of the…