Walter Buggenhout Community Champion

Hi Tim, Sure. Each Confluence space has its own, independent permissions. If you don't want the confluence-users group to have access to a specific space, just make sure to exclude it when setting up the permissions for that space. It is perfectly possible to add a group for one single space (e.g. you might create a…

Hi Ankit, Are you sure you don't have any active sprints?

There's a good change that the 'Customer Request Type' is not filled out. This is the request type that you create when you set up the forms for your Customer Portal. You can check if this is the case with this JQL: Project = <your service desk project> and "Customer Request Type" is EMPTY If so, you can update this field…

Hi Chad, Yes, this is the case. You would need both permissions.

Hi Ishita, Try to split what you want in your result into 2 parts. Part 1 would be the part where you select your epics: Issuekey in (abc-123, abc-456, xyz-123) And the part 2 would be the issues linked to those epics: Project in (ABC) and ... and "Epic Link in (abc-123, abc-456, xyz-123)" And finally, you combine the 2…

Hi Ishita, The last part of your JQL statement is the suspect to go for. You limit your selection to issues having an Epic Link to (XYZ-123). Epics cannot be linked to another epic using the Epic Link field. So as a consequence, you are excluding all epics from your search results.

Something like this: "Epic Link" = "UX Improvements" and status changed to closed during (2016-07-01,2016-09-30)

Does the filter behind your board end with "ORDER BY Rank ASC"?

Hi Lucas, In the top right corner of your board, click the button with the 3 dots. I guess you will find the option to show epics labels there: Screen Shot 2016-12-16 at 18.04.34.png Hope that this will fix the mysterious problem!

Hi Lucas, a thing or two you might want to check: * first of all, your board has a JQL filter behind it which collects the issues. You can find it by going to the configuration of your Board, on the General tab. What the docs are saying is that your epics should be part of the filter result behind your board. Your filter…

Hi Diane, There is not something like a 'print my configuration' button hidden in the application. But JIRA is a web application you open in a browser. Your browser has print functionality, so you can print any page directly from the File / Print menu. The lay-out won't always be crisp, but if that's an issue I guess…

Hi Dan, When you create a board (and/or the Board filter behind it), this filter is only visible to the user who created it. As long as it is not shared (with you), it is restricted. So that's what it says in the board overview.

That's exactly why your workflow might be a better option. If an agent does something with the ticket, it is a good idea to inform the customer of this fact, e.g by transitioning it from Open to In Progress. Within that transition, you could assign the issue to the CurrentUser(), which does this automatic assigning for you…

I guess you are referring to a scenario where a customer comments on an issue and this comment would reassign the issue to the internal support agent. A scenario like this would normally be handled through workflow transitions. If you ask the customer a question, you would normally also change the issue status to something…

Hi Rafael, The rightmost column of your board is discarded. As you did not share your workflow, I am not sure where discarded is in your workflow. I am not convinced that this should be a status (it might also be a resolution, similar to won't fix or won't do). But anyway, to get back to the board ... As none of your…

Hi Rodney, Your user is right. The JIRA 7 upgrade was an opportunity for us to do some major rewrites of the gadget and we did restrict the list of fields to numeric values. We do appreciate your user's observation of this loss of functionality and I have added this as something to look into in our backlog. Feel free to…

Hi Amit, Are you on Cloud? This add-on is only available on Server instances. If you can't find it through the universal add-on manager, it usually is because it is incompatible with your JIRA version.

Hi Dima, Portfolio is designed to help you answer the question 'when you will be able to deliver a given amount of work' in a confident manner. Behind this question are 3 classic PM concepts: scope, resources and time. When you connect JIRA data with a new Portfolio plan, Portfolio tries to populate these three concepts…

You could do this basically through Automation. I'd suggest looking into the built-in 'keep on top of SLA's' automation rule, which allows you to take different / multiple actions in a scenario that looks very much like the one you are describing: Screen Shot 2016-12-27 at 12.16.31.png You can find the automation rules…