Walter Buggenhout Community Champion

Hi Danny, No, there is not such a function. You might have found out yourself that you can search for any unreleased version (see included screenshot and the advanced search function reference), but that's about the closest you can get: Screen Shot 2016-11-09 at 19.51.58.png

Hi there, to do this: * Log in to my.atlassian.com (you'll arrive on the Licenses page by default) * Click the '+' sign of your Atlassian Cloud subscription (the account management pane will display) * Click the Cancel Subscription link to request cancelation of your account. You can also find more info here.

Hi Gwen, The option to paste screenshots was not removed, but somehow redesigned in JIRA 7. The menu option to attach a screenshot was removed, but if you paste your screenshot directly onto the issue screen (or while you are entering a comment for example) a dialog will appear allowing you to add the screenshot to the…

Hi Yasin, My first guess would be there is something wrong with the application link configuration between JIRA and Confluence. I think a good starting point to start digging deeper into that matter, might be the documentation on that topic here:…

Hi Yasin, They should be there. However, depending on your version of Confluence, the indication that they are there might be different. You should look at the top of your page for a JIRA icon. Below are 2 screen shots of where your JIRA links are in different Confluence versions: In Confluence 5.8: Screen Shot 2016-10-27…

Hi David, No, but you have a visual indicator of the time an issue has been in a column. Screen Shot 2016-12-16 at 11.53.27.png In your board config, select the Colums tab and check the 'days in column' indicator. It will show you some dots on each card. If you hover over them, you will see the exact amount of days the…

Hi Sachin, If your problem is not fixed by now, have a look at this article from the JIRA knowledge base: https://confluence.atlassian.com/jirakb/mentions-are-not-working-in-jira-applications-289277743.html. There are a few things you can check as a possible cause to the behaviour you describe above. The most usual suspect…

Hi Brian, Yes that's possible. To do exactly what you describe, you will need a few things. I recently answered a very similar question about entering a comment on a transition. You can find the description here: https://answers.atlassian.com/questions/42693071. In short: * You need a screen having the fields you want to…

I suppose you are on a server instance. In Cloud, this is already available: Screen Shot 2016-12-27 at 11.53.39.png By hovering over the Sprint in backlog view, an edit sprint link appears which opens up the dialog above. There is an issue to add this functionality to server as well, but no news about dates yet. If you…

That's true. The activity shows a list of users who recently updated their profiles. I don't know whether that is intentional. However, if you want to know more about your (recent) activities, just click through on your user name link to the right of the same screen (in the box). There you will find an overview of your…

Hi, The project you are going to create issues in comes with - among other schemes - an issue type screen scheme. This scheme determines the different screens you will be using for different issue types. You can have a create / edit / view screen in a scheme. For more information, see this link. If I understand you…

I suppose you are referring to how the system may do this automatically for you. We do this with Tempo Timesheets and use the included Scheduler to send out notifications on a monthly basis (this can be weekly or bi-weekly as well). On a daily basis, we have our standup meetings and a one of our colleagues who shouts out…

Although creative, I doubt that this is the best idea ever. I don't think this is possible and - even if it were - you would run into so many problems that I'd recommend other solutions: * on Mondays only people who logged work on Saturday and Sunday would be able to access the project * if somebody has a day off or gets…

Hi Scott, To apply this restriction, go to Project Settings of your Service Desk projects X, Y, Z, etc ... Depending on your JIRA Service Desk version, look for Request Security or the most recent equivalent of the same thing: Customer Permissions: 2016-11-04_233210.png2016-11-04_233232.png * If your project still…

Hi Ishita, You can use a bulk operation in order to move (and as such add) all issues from one project into the other one. Basically, go to the issue navigator, select all issues from your source project (Project = <your source project>), then select Bulk Change and move them to the other project. There are a few things to…

Hi @Niv Penso, There is no direct link from your sub-task to your epic, so there is no direct way of showing the epic on the sub-task immediately. However, sub-tasks are by default displayed on a sprint board directly linked to the story they are associated with. So from the story, you can see the associated epic, as shown…

Hi Jasper, Yes, that's what issue security is meant for. See this page for some background and configuration instructions.

It's up to you to make sure you make this option available. This is all related to the workflow and the status/resolution options you want to configure for your desired outcome. Basically, you could set up a workflow having a deferred status or you could set up a transition to a closed status and indicate the fact that an…

Hi Sarah, Licensing for add-ons is explained in the pricing FAQ section on the Marketplace. The extract below is from the Extension for JIRA Service Desk page: Screen Shot 2016-10-06 at 17.42.07.png So, in short: if you have 100 JIRA Software Users, you will have to purchase the Service Desk add-ons in the 100 user tier.…

You're welcome! And good luck!

Hi Claire, Good news: it's no longer a labs feature, but available in product. To enable it for your board, go to your board configuration, then to the columns tab and assign a status (backlog, most likely) to the Backlog column: Screen Shot 2016-11-08 at 21.21.24.png For more info, see this page as…

You might want to set up different service desks for Finance, Operations and HR. That gives you full control on who can access what.

Hi Matthew, There are a few add-ons that allow to Administrators to impersonate other users and see JIRA as if they were a specific user. Options are: * Scriptrunner, which has a built-in script 'Switch to a different user' * SU for JIRA, which allows you to do the same thing but is only available for Server/Data Center

Hi Juergen, Are those other agents also assigned to the Service Desk Team role of the Service desk project where you are trying to assign them? If that's not the case, that could be the answer to your problem. If they are, have a look at the permission scheme of your Service Desk project. The Service Desk Team role should…

Hey Daniel, It seems the feature has been released with version 2.0.3. You can check the release notes right here for more information (scroll down to release 2.0.3): https://confluence.atlassian.com/jiraportfolio/portfolio-for-jira-2-0-release-notes

Hi Daniel, You can find the equivalent right here: https://confluence.atlassian.com/jiraportfoliocloud/configuring-release-dates-828785321.html The documentation is more concise than in the 1.0 version. So for a little more background, you might also want to check out the demo videos…

Hi Bart, I'm sorry; I overlooked that part of the question. Here's a few things you might check so you might find the root cause by elimination ... An issue will only be visible in the Backlog if: * the issue is not a Sub-Task, * the issue matches the board's Saved Filter the issue's status maps to one of the board's…

Hi Bart, Difficult to predict whether this will solve your issue, but 2 things I would recommend: first of all, update your filter so it becomes at least a little easier to read (and execute). If I understand well what you are trying to do, it could be something like: ((Project = Development And Status Not In ("in review…

Hi Tim, That adding the confluence-user group makes all spaces available to the user makes perfect sense. It means that he belongs to that group and the group has access to all other spaces. There's a few things you should take a look at. * If you do not want the user have access to all spaces, make sure to remove the user…