Walter Buggenhout Community Champion

Application access is available as from JIRA 7, so you won't find it in JIRA 6.3.12. Application access manages your licensed users and has been introduced with the split up of JIRA into separate applications JIRA Software, JIRA Core and JIRA Service Desk. Version 6.3.12 is still just 'JIRA', with Service Desk being an…

It might be a good idea to check the version of Portfolio for JIRA too. The feature to add default estimates was added in version 2.0.8. The latest version of Portfolio in the meantime is 2.2.4. If you have a version installed that has the default value feature in it, you should find it as described in the documentation.…

You can move around your entire diagram as a whole by clicking somewhere in the diagram area and dragging. But I suppose you want to select a few statuses and drag your selection to somewhere else. And that's not possible.

You should fix this through the workflow of your Service Desk project. On the transition you use to resolve the issue, add a Post Function that updates the assignee field to the Current User.

Sure Edwin. As the screen says, you need to be a Service Desk Agent on the project in order to access the configuration screens. If you can access other Service Desks, that means you already have application access to JSD. If not, this is something you usually manage through membership of the service-desk-agents group.…

Hi Edwin, There are 2 options to view 'all projects'. One is the View all projects link under Projects you are referring to. This will show you all projects you have Browse Project permission for. Another way is through the Administration section. As administrator, either select the cog icon in the top right corner of JIRA…

Before anything else, check what version of JIRA you are on. This option is available on JIRA Service Desk Cloud or as from JIRA Service Desk Server 3.3. If you are not on Cloud or on an older version of JIRA Service Desk Server, the option will not yet be available.

Hi Arturo, Yes, this makes a difference. Splitting an issue is not available on JIRA Server yet, only on JIRA Cloud.

I have the impression that - although not immediately visible on your screenshot - you have multiple issues selected. I think so because the bulk change option is showing. I tried to reproduce this behaviour on a cloud instance and am seeing exactly this. As soon as I select only 1 issue, the split issue option appears in…

Hi Chris, Maybe this article might be helpful.

Hi Jaguilar, Could you elaborate a bit more (if necessary) on what you mean by 'doesn't work'? I tried to figure out what you want to do by looking at the default implementation of an out of the box IT Service Desk and assume that you want to set different SLA targets for e.g. different types of Service Requests. What you…

Create a new release in your new Project (either in your project or from Portfolio). Then navigate to your cross-project release in Portfolio and edit it. Scroll down in the list of releases and click Add Release. You can then add the new project's release to the CPR. You can choose to align release dates there as well.

Two things you should check to start with: * are the issues created with a component selected (I would guess so, but it's something to check anyway)? * are your component leads agents of your service desk project (as only agents can be assigned to issues in a service desk project)?

Hi Charlene, unfortunately not. A suggestion for this has been raised, but it has not been withheld.

Yes this is possible. You can create both space and global templates. See the documentation over here.

Hi Bryant, From how you are phrasing the question, I assume that you are using Portfolio 2.0. In that version, when you create a new Portfolio plan, you select the projects / filters / boards to get the issues from, select which releases you want to include and set the specifics regarding your team. Before Portfolio 2.0…

Hi @bipin, I am aware that this is not an answer to your question, but you are aware that there already is a mobile app for JIRA? See the launch blog post over here. In the meantime, it is also available on Android and boards have been introduced as well.

Hi Sherry, Permissions are project specific anyway. So by assigning permissions to browse project / edit issues (...) at project level, users will automatically be granted access in line with what you specify at project level. If user X only has access to projects A and B and your multiple project board has a filter behind…

https://www.atlassian.com/company/contact/purchasing-licensing

Hi Sean, Data Center (and the licensing) is indeed a very different setup. Both in terms of licensing as technically. From a financial perspective, it might indeed not be the best idea to upgrade now and switch to datacenter in a few months. But mixing a data center license with your server setup is not possible. If you…

Hi Sean, Data Center is really a different hosting option than Server, intended to operate your instance at scale. Think performance, think disaster recovery, think smart mirroring in order to keep your instance up and running at any time. There is some things to take into consideration, both from a functional and a…

Hi James, Most likely, you have more than 1 team member scheduled to be working on it. If you have an estimate of 4 days on your epics and 2 people working on it, it will be done in 2 days. To verify this: * look at the Scope view of Portfolio, * Make sure you are viewing the epic and have the Team / Members colums visible…

A way to do this using an automation rule in JSD is described over here (Cloud documentation). Or over here (Server documentation, with custom workflow).

Depends what type of administrator you are referring to. Being an administrator means you have the rights to perform administrator tasks. * A project administrator can customise project settings and manage project users. If you are project administrator of a project, you would see a image2016-12-26 10:21:21.png icon…

Hi Cash, I am trying very hard to understand what it is you are actually trying to do here. You can use a few advanced JQL keywords to add some history capabilities to your search like: Project = "MyProject" and assignee = CurrentUser() and assignee changed to CurrentUser() after StartOfMonth() This should give you a list…

If you would want to do anything like what you describe in SQL, I suppose you would actually have to build separate queries, maybe add some dummy sort key field with a fixed value and then use that in a UNION of those separate queries to come up with your result. There may be some conditional options as well. You would…

If I understand your question well, you want to combine sort order across different columns. You can do so in JQL like this: Project = [Your project] ORDER BY assignee DESC, issuekey ASC Status - which you mentioned in your question - may trick you, as sorting is not alphabetical on status name, but on the hidden status id…

Yes, that's possible. It is not even that advanced: just use Filter = "<filter name>" The tradeoff that you need to make there, is that it is actually not visible from your Service Desk queue what you are actually selecting. And in order to modify the filter, you would have to go into JIRA's Manage filters rather than…

Hi Robin, A queue is nothing more than a list of issues, based on a JQL filter. The Filter Results gadget gives you exactly that sort of functionality on a dashboard. Using that gadget, you can indeed specify which fields you wish to include for the selected issues.

Hi Nate, On an issue, in the people section you can see the watchers: Screen Shot 2016-11-05 at 16.48.55.png When you click the counter indicating the number of watchers, you can add watchers as you can see from the screenshot. Take a note that there is a specific permission that allows you to set who can manage watchers.…