Walter Buggenhout Community Champion

Hi @jberta, * Are your other request types created in the same Jira Service Desk project? * If so, have they been created through the customer portal or from within Jira (check what you see in issue details at the channel field)? (screenshot from Jira Cloud, but you will find similar information in Jira Server on the right…

See this related question for more info.

Hi @lily, A project often has a beginning, middle and end. This goes from idea generation, finding a funding or support mechanism, through developing and submitting a proposal, then managing the project and closing it out or some variant of this. It might be an interesting idea to reflect those life cycle stages in the…

Type 'gg' and in the dialog that appears, type "external system import". Click the link and it will bring you to the import page:

Hi @Juliana Espil, As far as I know, that is not possible. In Jira Options, you can configure the Allow users to vote on issues option, but this applies to your entire Jira instance (See the documentation over here). The reporter of the issue is not allowed to vote on his/her own issue, as that is considered to be…

Hi @Anusha Ramesh, Atlassian publishes its release notes publicly with each new version. You can check out the release notes from each version between 7.2.8 and 7.6 through this release notes overview page.

Yes. See JSWSERVER-7052. There's another issue on versions that I lost track of, but that is released too in Jira 7.5.

Yes, that is correct @Jill Guardanapo. Story ranking indeed takes precedence over Epic ranking in Portfolio.

Hi Bruno, You can pretty easily get all this information through standard issue navigator. Make sure you have the following columns visible: * Assignee * Original Estimate * Time Spent * Workratio Export to csv, pull your data into a spreadsheet application and create a pivot right there. Or leave out Workratio and do your…

Hi @Morten Bjerkan, If you manage your initiatives as an issuetype in Jira, you can simply add your different status indicators as custom fields and associate that with your issue types. If you like it visual, have a look at traffic light add-ons on the Marketplace. You can add those on a Jira Dashboard with a simple…

Hi @HH, I don't know what it is, but you must be overlooking something indeed. Each Service Desk project can link to 1 Confluence space. You create the link from within your Service Desk project. So if you have 2 different Service Desk projects, you could perfectly link 2 separate Confluence spaces: 1 for each Service Desk…

Or press the shortcut key "?" ;-)

Hi @Soporte Excentia, Best wishes to you too. You can watch the following issue to stay informed: JSDSERVER-25.

In backlog view, expand the Epics panel on the left hand side. Click on the icon next to e.g. the HLTH Ongoing Con... Epic (it will be grey and have a triangle icon in it). In the dialog that pops up, you should be able to change colors: Hope this helps ...

I don't know if it might help, but you can target specific pages in your knowledge base for certain request types. It is possible to label your KB pages with Confluence labels and map those labels to Service Desk requests: So if that's what you mean, you can accomplish this. I would suggest to be rather conservative with…

Hi @lily, Regarding your Initiatives, create a Jira project just for them. Only your initiatives, nothing else in there. For the actual execution of your initiatives, use Jira projects just as you would do if you weren't even using Portfolio. So set up projects with around an application or a development project and…

Hi @nathan_bowers, No, apparently not. You can watch JRACLOUD-8943 to stay informed about latest status.

Hi @Anastasia, I am afraid this is not a question about tooling, but about managing capacity and flow of work. Just on the issues part - it is not a good idea to log work on "downtime". Downtime is not work, so logging work on the issues that are actually being picked up makes a lot more sense. However, I do understand…

I would say you should be able to get this done with EazyBI. You can find an example of a Sprint Burndown report in the EazyBI documentation. If you replace the sprint with your Components, I guess you're on a good path. EazyBI reports can be included on a Jira Dashboard. You can even include full EazyBI dashboards with…

No, no, Sorry if I created confusion there. Please refer to my initial answer to Q2. This is about Jira Software or Core. Your business people will be able to have read only access if they are licensed users (i.e. are granted application access) to Jira Software/Core (where your manage your issues) and have browse project…

You're welcome!

Hi @[deleted], There's options to help you do that. A good starting point for your investigation might be this list of Marketplace Apps. Also, consider the data migration you might be facing and check which add-ons you might already be using, which are business critical and check if they are available on Cloud as well.

Hi @Yvonne Gründler, You would normally assign themes to issues in Portfolio. In scope view, click the cog icon at the top right corner of the scope items and check the themes column: As soon as you have the column visible, you can assign issues to themes right inside Portfolio. The theme field itself is currently not…

Hi @Anchal Choubey, If you just click on status, the status field will be displayed as an additional filter option at the top of the schedule. As from then, you will be able to filter in more detail. But, as the option Open and completed is selected, that will not be the cause of your issue. I rather think the problem will…

Hi @Catbird Operations, Not on screen in Portfolio for the moment. Given you have the estimation and the % completed, the information is there in a condensed manner. Jira itself has different ways of displaying this information. Think about the burndown chart, the Epic and Release Burndown reports, the Sprint Health…

Hi @Sam, If you're talking about senior stakeholders, your usually talking about the Epic level, maybe even initiative level or program level (across multiple plans). As far as I know, you cannot specify yet whether you want to look at the plan with a specific time representation in mind. But a few releases ago, a simple…

Hi @Anchal Choubey, Most likely they are being filtered out in some way. A few things to check: Make sure you don't have a filter on status active in your Portfolio plan: If that's not the case, how did you select the initiatives for your plan? Is there any filtering applied there?

Hi @Saeid, Fixed the link, thanks for the catch! Regarding Q2, Jira Service Desk allows customers to access without a license through the customer portal. This is a specific use case for customer service though which I did not immediately link to your initial question.

Hi @Saeid, Q1: on Cloud, creating and inviting a user is more or less the same thing. The process for creating (or inviting) a new user is described here. You can decide if you want to send a mail notification with instructions for the new user or not by checking the box at the bottom of the creation form. Q2: Your…

Hi @Klara H, Although filters and boards may contain the same issues, they don't have the same capabilities. Sprints are a feature of scrum boards. A JQL filter does not have sprints related to it, unless you define that filter as the source of a scrum board. When Portfolio displays the sprints of a board, it is because…