Walter Buggenhout Community Champion

I think this is indeed a general problem with the answer challenges. I have been wondering if this is somehow related to the recording of accepted answers specifically. because - on a positive note: answers given are definitely detected and rewarded every single time. I can see that from the level 3 answering bonus that is…

Hi @Samuel Justus , I would really like to help you out here. Take into consideration that I don't have access to your site and that I need to totally rely on the information you share with me here. So, in order to help me help you, can you please share the exact filter behind your board as a starting point. It will help…

Hi @Roderick Vogel , This is hard to diagnose based on your description alone. Have your tried the permission helper to assess what may be going on here? There are a few ways to go to Permission Helper: * Open an Issue and then go to Admin, on the right top of the page, and then click on Permission Helper. * Click…

Hi @Derek Quessenberry, I am pretty sure this is because your "Done" issues don't have the resolution field filled out. Jira makes the distinction between Open and Done issues not from the issue status, but by the resolution field being filled out. In order to fix that, you should make sure that every issue that moves…

Hi @crbreingan, Starting from the limitations you are putting forward here (no use of an app, needing traceability, single source of truth), I see 2 options: * Just use the existing comments field of your issue. It has all the functionality you are looking for, so no costs required. Add a clear title to each comment to…

Hi @Simon Müller, Welcome to the community, with an interesting use case :-). If I understand you well, you want to pull all issues (for the sake of complexity, I will assume these are all in 1 Jira project) in a single query, but then divide them across different segments based on: * Resolution state (Open vs Resolved) *…

Hi @okenett, I think filter subscriptions are a potential fit for that. It's not 100%, but I guess you should be able to work it out: Given you want to trigger the notification based on date related information, you could create a filter in the lines of this: Project = XX and Resolution = Unresolved and due < StartOfDay…

Hi @At admin, Given you are apparently on a Cloud Standard plan, have a look at the built in Automation first. It has a no-code interface that is perfectly capable of fixing this type of challenges. Take a dive into this getting started guide Basically you are looking for a rule with the following basics: * trigger: Issue…

Thanks to covid, the Community Wellness Challenge earlier this year and a little push from my kids, I started to play piano this year. Having a smartphone app as my companion, I'm quite surprised as to what I can already play by now. I play guitar too, and while I see my son making progress in that area too (he's taking…

Hi @Frantisek Kust, As far as I know, reordering items can be done on a scrum or kanban board (both in backlog or active sprint/issue views). Changing the order of items updates the underlying rank of the issues in the database, so the reordering persists. Although you can reorder items in your filter results on screen,…

MULTI-STEP CHALLENGES Especially those challenges requiring multiple steps to complete simply don't seem to trigger: * have several answers accepted * like multiple posts * post multiple times in different groups There is this website you can use to check if a website is globally down or just for…

Hi @MC , I think the best way to do that would be through bulk change. You search for the issues you want to update first (Issues > Search for issues). Bulk change is under Tools in the top right of your screen then: You have a variety of bulk change options at your disposal. But for this case, choose Edit from the option…

Hi @OndrejProchazka, I don't think so. In Jira Core you would set this up through comment visibility, a setting you can find in Settings > System > General Settings > Comment visibility. As a rule of thumb, permission settings cannot be modified in a free plan. But as I have no free plan to check this in myself, I'm not…

Hi @Nick H, Is the priority field available on the Edit screen of your Engagement Task issue type? You can find out from project settings > screens and have a look at the different screens associated with your different issue types there. 

Also is it possible to see the "Resolved / Done" date. We have mapped this value to "Date Resolved" during mapping. But we are not able to see the Closed Date / Resolved date after migration. I just noticed that the resolved field is indeed not visible on the new issue view in Jira Cloud. There's a couple of ways to make…

Yes we tried that but it is not working. Also when we change the state to "Done", it strikes off the ticket id in Jira. But this is not happening on the task that was migrated with status "Done". Aha, I know the reason for the strike off thing and to why your import is failing: Date Resolved is linked to setting the value…

> See my previous answer ...

Hi @Aiko, No, they don't. The backlog is associated with a status (quite explicitly in classic projects, a bit more sneakily in next-gen projects). As soon as you change the status of an issue, it leaves the backlog. Completed tasks should have another status than Backlog and - as such - will automatically disappear from…

Hi @Doğucan Baskın, You should be able to achieve this by removing Service Desk Customer - Portal Access from the Create issues permission in the permission scheme of your project. You can get there through Project settings > Permissions and then from the Actions button at the top right of your screen: Edit Permissions. A…

Hi @priyank_agrawal, No, when impersonating another user you act on behalf of and with the permissions of that user in the system. 

Hi @Shankar Subramaniam, I suppose they are process dates generated by the system. Did you try mapping to the Date Resolved field? That's the corresponding system field in Jira.

Hi @Samuel Justus, There's 2 more things I cannot judge yet: * if you click on the diagram link of the EPFR NEW workflow from the view you shared on that last screenshot, does it show the missing statuses? * and yet again: can you have a look at the filter behind your board (which you find through on the general tab of…

Hi @John Funk, I think you can (unless) the feature is restricted on free plans: Selecting the option Map field in the wizard adds an additional step to decide on the status mapping: But you are of course right: if the statuses match, it saves the effort and the chance of error in the mapping stage! 

Ok @Samuel Justus, Thank you for sharing the view of your board. Apart from the fact that I see the Deployed status mapped to the Done column, I can see that you have a few columns with no associated status indeed. In order to be able to help you, I have a couple of questions: * What is the status you want to add and you…

@Shankar Subramaniam, If the status from Asana is in your csv file, you should be able to specify a mapping from your asana status to the desired status in Jira during the process. I suppose you followed the csv import documentation, but if not: do check the sections about field mappings and tips for importing csv data…

Hi @[deleted], Yes, you can. But it will be best if you do this with a "classic" pie chart in a Jira dashboard, rather than with Service Desk reports. In Service Desk reports, you would have to create a series for each label you want to show in your report, so that means you'll need to know your top categories up front…

Hi @luis_porcayo , It seems that the start and end date fields are not associated with the CL: Kanban Default Issue Screen. You should be able to change this (as a Jira Administrator) by going into Settings > Issues > Screens. Then locate the CL: Kanban Default Issue Screen and select Configure. You should be able to add…

This is really helpful content as a starting point to support migrations. Given the end of sale announcement of server, may I recommend making this a featured article, so it becomes easier to find in the cloud-migration collection?

Hi @Benjamin Peikes, I'm not sure what you mean with Epic support. Epics are an issue type available in classic projects just like in next-gen. They were there even long before next gen even existed ;-) A couple of things I can tell you: First of all - to enable Epics in a classic project they need to be part of the issue…

Hi @Robert Gates, Yes, there is. Just make sure you turn off the header row first from the table options at the bottom of your table. After that, hovering over the grey marker at the left of the first row will show a + sign to add a row at the top. If you want that row to be the new header row, just activate it again.