Walter Buggenhout Community Champion

Hi, Yes, of course. The create button at the top of your screen is always there. They won't be able to select your JPD project in the Project list that appears after hitting the button. Hope this helps!

Quite literally as I mentioned in my reply, @Nikesh Ashar - type "/" while you are in the description field. A popup will appear, showing all the custom things you can insert. "status" is one of the option in that list. So just type it in the dialog and it should appear.

Hi @Nikesh Ashar, That is not something I can relate to existing features in Jira out of the box. You can probably come a long way (visually) by using the status macro (type /status to include it anywhere in your table) and simple instructions to your users to achieve something like this: However, ask yourself what you…

That is correct. This is in line with applicable policies for free plans: Atlassian does let you use a pretty well equipped version of their software absolutely 100% free of charge. But even those free sites come with a cost for infrastructure and maintenance - a cost Atlassian is happily willing to take as it brings…

Ok - I can sympathise with the situation you are in, but you have most likely found a way through now. So please, do respect the fact that we're trying to help you out here. Keep that organisation ID at hand and when someone from the support team reaches out here (you will be able to recognise them by the 'Atlassian Team'…

Hi @Hasse Muller and welcome to the Community! If you could still access your site, you might be able to re-enable it yourself as described in this support article. If you can't, the default way to reach out to Atlassian support is through the support desk at https://support.atlassian.com/contact/#/ It may happen that your…

Hi @Dávid Donovan, On a free plan, you can't update permissions indeed, as @Alexander Hohmann rightfully mentioned. When you downgrade from a paid plan into free, your permissions are locked in the state they were at while you were on the paid plan. As described in this support article, the only way to fix this is to get…

Hi @Michael Lucas and welcome to the Community! I looped in Atlassian support here so they can raise a support request on your behalf to look into it. It might already be useful if you could retrieve your organisation ID and share that here. That should have been included in an email you received if it was deleted due to…

Hi @Pangeran Bottor and welcome to the Community! So it seems, indeed. You can only access the information returned by the endpoint. I think in this case, the consideration may have been that this is not the most important peace of information. In the JSM UI, request type groups don't have a lot more use than visibly…

Hi @Rui Zou and welcome to the Community! Which date fields do you use as start and end dates? By default, a plan visualises the timelines based on start date and due date. If these fields are not filled out on your work items, it is quite normal that you don't see anything displayed in the plan. If you would like to use…

Hi @Preetham Bhat, What comes closest to what you are describing there would be the delivery view, I would say. This JPD guide on Delivery describes what you can do around the topic pretty well and also explains the relationship / collaboration between Jira and Jira Product Discovery. Hope this helps! 

Hi @Guy Holland and welcome to the Community! Categories is a very generic term in Jira and your question could be related to many different things. But since you are asking about JSM, let me start by linking you towards this support article explaining how you can enable work categories in your JSM project by turning on…

Hi @黎东阳_项目经理_ and welcome to the Community! We have no way of knowing what workflows you are referring to, as it seems these are custom configurations in your company Jira. Most likely, your own Jira administrator should be able to tell you more. Having said that, Jira has 2 types of projects: company managed and team…

Hi @Peter Morrisey, There is a simple version of boards available in Jira Service Management that comes as close to a kanban board as you can imagine. You can find instructions on how to enable it for your JSM project in this support article. Scrum boards are not available in JSM. These are a feature for scrum teams in…

Hi @Devon Fox and welcome to the Community! It depends what you mean by "laying things out in the roadmap". If you mean adding or updating start and due dates for the work items in your plan, you are actually updating data on those work items. Plans work as a sort of sandbox, however. So the changes you make are only…

I guess your question is mainly about the cost of the licenses, right? If so, that is what I tried to explain in my initial reply: * you can add users to your site with the email address of their company (their email address does not need to be associated with your company domain). * if you want them to use features in…

Hey @Pascal Janssen, Ik dacht uit een eerdere vraag begrepen te hebben dat jullie JSM gebruikten. Daar zou je 2 verschillende request types kunnen definiëren (intake formulieren voor elk type change). Als de gebruikers die tickets aanmaken zelf het onderscheid kunnen maken, zou ik daarvoor opteren. Een alternatief - en…

Hi @kana_okuma and welcome to the Community! Yes, sure. The trigger is what makes your automation rule fire. If only for clarity, it might be best to create different rules when they are triggered though different events, even if they perform the same actions. You can copy an automation rule and then update the trigger of…

Je queues gaan dat niet kunnen ophelderen, @Pascal Janssen. Ik zie dat deze queue tickets weergeeft met status = Pending. Als je bij een statusovergang gevraagd wordt een veld in te vullen, dan komt dat uit de workflow. Ik vermoed dat er een transitie bestaat (als je queues in je screenshot in de volgorde staan waarin het…

Hi @Trinath.Putchala, Yes, that is technically possible without any problems. But you need to add those users as users on your own site as well before they will be able to access your project. That implies they require a license on your site and you will have to pay for that license on your site. But they will be able to…

Hi @Saqib Barlas and welcome to the Community! It is very well possible that they do not have product access to the goals feature. If you are an admin of your organisation, you should be able to verify this in admin.atlassian.com for your site where you can manage the products in there. Make sure your users do have access…

Hi @aleks.misovic and welcome to the Community! Could you be a bit more specific about what you are seeing as a result versus what you are expecting to see? When you say: it isn't filtering stories/tasks with subtasks I understand you are hoping to see tasks or subtasks being returned. Your query is not doing that: you are…

Hi @Raj Grewal, It appears that logging time against sub-tasks does not reduce the remaining estimate of the parent item. If you want that, you can set up an automation rule to do this for you. It should look somewhat like this: Instead of the Log Action at the end, use an edit work item and update the Remaining Estimate…

Hi @shruthi_subramanen and welcome to the Community! I am not aware this is a setting you can control or configure. I agree that this might be more consistent across views, but it does not impact calculations in any way - on the upside. You may want to signal this as a product improvement through in product feedback: Hope…

Hi @Matthieu Arzel and welcome to the Community! Before anything else, can you have a look at the filter behind your board? The most common cause for this behaviour, is that this filter is pulling in data from multiple projects. If that is the case, your users need the necessary permissions to manage sprints in all…

Indeed. If there are clear rules as to who owns what, you can perfectly automate the assignment or even define a (hidden) default assignee in your request form.

Hi @Tzeni Zoupani, It depends what Jira product you are referring to and - on top of that - project permissions in the project these tickets are stored. If you are referring to Jira service management, the simple answer is no. Your requesters would be customers there, creating tickets through the portal or from an external…

Hi @Shivam and welcome to the Community! I understand what you are hoping for, but it does not work that way, unfortunately. Parent-child relationships are different than work item links. Searching for linked items in Jira is not very well supported out of the box overall. Hope this clarifies!

Hi @Eunchae Shin and welcome to the Community! While I am not entirely sure where the system is asking for that information, I am quite sure that's a yes. Cloud does not have SEN numbers. Hope this helps!

Hi @Michael and welcome to the Community! On the free version you cannot modify permission settings. But you can on premium and from your screenshots I can see you (or someone on the team) has been playing around with permission settings to your project(s). When you then role back onto a free plan, those settings remain in…