Walter Buggenhout Community Champion

Hi @Yevhen Pukha, It depends whether you receive those notifications as a customer from the portable (you should normally receive only notifications there for requests you created yourself or requests that are shared with you) or as an internal employee. If the notifications are sent to you in your role as a customer, then…

Hi @Yuval Maron, It may be worth considering keeping an eye out for the cloud to cloud EAP that is hopefully being opened up in April, as announced in this community post. The migration tool will provide options to support your use case. If waiting a bit longer is no option, take a look at the current merging…

This year in review is awesome. When visiting the community on a daily basis, it is not so difficult to see and feel this place has something special, but then seeing those numbers is mind blowing! Makes me humble and proud at the same time!

Hi @Swathi Reddy, Jira Cloud does not allow you to specify your home page yet. There is a feature request for this you can watch and vote for: JRACLOUD-69635. To access a dashboard fairly quickly in the meantime, you can mark it as a favourite, so it becomes easily accessible from the dashboards menu. To do so, click…

Hi @Malin, The properties you set apply to the status your issue is in and not on the transition towards that status. So once an issue has moved to the Done status, the combination of the properties below should disable edit and comment functionality from the issue itself (as you rightfully point out): *…

Hi @Priya Thakur, No, unfortunately not. The gadget does not offer the capabilities to add additional, custom calculations. As an alternative, you could export your source data and report on those. The downside of that approach is of course that you are not reporting on real time data anymore and that your reports are in…

Hi @Bianchini Leandro BRSP, No problem, that is what this community is for in the first place :-). Yes, you can. When you are in the backlog view of your board and you are doing sprint planning, you can see the number of story points allocated to the sprint in brightly coloured lozenges: Grey means to do, blue is in…

Hi @Bianchini Leandro BRSP, From what you describe, your basic setup is fairly simple. You have 1 project, 1 scrum board with a single active sprint - 1 backlog is a logical consequence of that. Most organisations I worked with have the opposite challenge, where work is scattered across multiple projects and all of that…

Hi @Christian Coleman, My guess is your part number field is probably a text field. For a field to be available from the dropdown in the pie chart gadget, it must be a (select) list with predefined values. 

Hi @Ana-Rita Silva, I understand your face-palm sentiment. While next-gen projects are really easy to set up, they unfortunately are not supporting cross-project search and reporting. Your observation is correct: fields you define in next-gen projects are specific to that single project only. If you want to search and…

Hi @Dave Markowski, There is currently no way to find those tickets. While it is definitely a good thing that your unsaved updates to description or comments are not lost, there is no way to query for the issues having those. A suggestion has been created for such a feature: JRACLOUD-74735. You can watch / vote for it to…

Hi @Amruta Pelapkar, I see exactly the same problem as with your first query: you wrote the After "2021/MM/DD 00:00" without a history search. You can try either of these alternatives: Status WAS IN ("User Test Kickback", "Needs Rework") After <some date> or Status CHANGED TO ("User Test Kickback", "Needs Rework") After…

Hi @Olof Nysten, JSM has a REST API you can use to set up integrations. Obviously, that may imply quite a bit of development, so there are several solutions available in the marketplace that support synchronisation between Jira instances. Have a look at this list to get a first idea of existing options. Definitely consider…

Hi @Amruta Pelapkar, If you want to search with the AFTER keyword, you are performing a history search. You will need to include additional WAS or CHANGED TO keywords, as your current search Status not in is static. From your description, I am not entirely sure what your expected result should be. But try something like…

Hi @Kimmo Kyle, It is just a way to add a smart date in your text. If you type the following sentence: I am answering this question on 20/02/2021 //date turns that date into an actual date (shown in a lozenge), with a calendar gadget attached to it. If you would like to update the date, rather than just typing it, you can…

Hi @Carlos Ramirez, Assuming you have an SLA called "Time to first response" and your project is called e.g. IT Service Desk, you could use the following query: project = ITSD AND "Time to first response" != withinCalendarHours() 

Hi @keshav_goyal0212, It is definitely possible to grant a user view only permission to a project in Jira. The way you set permissions is different between what we call classic and next-gen projects. In a classic project a user should be granted the browse project and view read-only workflow permissions. In a next-gen…

Hi @[deleted], There are weekly demo sessions of JSM, with room for Q&A. You can register here

Hi @Lara Garcia Canovas, The normal procedure for a change like this would be to edit the workflow scheme that has the workflows for your project. There you should associate the new workflow with the issue types you want to apply it to. It should then automatically replace your old workflow. If there are different statuses…

Hi @Channa patna, Have a look at supported platforms on this page. Supported Postgress versions are 9.4 / 9.5 / 9.6

Hi @Rick Olson, There is no published limitation on the number of boards. However, there are a few other known and published limitations on the number of items you can pull into a plan. From the Advanced roadmaps documentation: Boards act as an umbrella to projects. As it is possible to have more than 100 projects behind a…

Hi @Verinder Singh, For cloud to cloud migration - as of today - you would still have to depend on import / export of your spaces from source to destination or a migration from cloud to server and then again from server to cloud to use the migration assistant in the process. A good thing is that Confluence has a Jira macro…

I totally understand that, @Jasmin Rizko. When you might consider splitting the process across 2 different boards, you may want to think about using a kanban board for the validation engineer rather than a scrum board. The way work reaches him/her will be more on a continuous basis (when development is done) rather than…

Hi @yaniv.dominitz, Creating additional filters to the board of a next-gen project is currently not supported. There is a feature request for this in the backlog for this: JSWCLOUD-17446 As a matter of fact, it did receive a recent status update from Atlassian. You can watch / vote for the ticket to stay informed. 

Hi @Jasmin Rizko, The scrum board (and associated sprint report) are built on the assumption that completed issues in a sprint are the ones in the right-most column of the board, as you rightfully acknowledge. That is the way it is and there is no setting available to change that behaviour. If you treat development and…

Hi @Neha Kardile, No indeed. The scrum master and administrator roles are specific to you project, but in order to access e.g. the import module and system settings, you need the global Jira Administrator permission. You will need to reach out to (one of) the Jira administrator(s) of your organisation for that. Although…

Epics are indeed one level of the hierarchy. A traditional hierarchy in advanced roadmaps is set up like this: * Initiatives at the highest level * Epics at the level below * Task, Story, Bug, ... at the level below * Sub-tasks at the lowest level Each of those is a hierarchy level. And so you can have a maximum of 2.000…

Hey Renato, I am not sure why you mention ROADMAP in all caps ;-), but the roadmap displays the graphical timeline of your issues between their start and end dates. It does not manipulate the status of your issues in any way. If you update the status of a ticket, that status will be shown immediately on the ticket itself,…

Hi @sujata Birajdar, By default, Jira has just a 3-level hierarchy Epic > Standard issue types > Sub-tasks. To extend that, you would need to refer to marketplace apps. Advanced roadmaps used to be the Atlassian app to go to, but that is no longer available. Structure is an app that comes to mind for this type of use case…

Hi @Renato Rodrigues , See this extract from advanced roadmaps documentation: