Walter Buggenhout Community Champion

Happy to help! :-)

The reflects deflected report has two metrics, which are counted as follows: * Article views from portal: a user from your JSM portal starts a search in your portal and clicks an article link from the search results. +1 for the page clicked (in the report example I shared, 11 pages were viewed like that) * Requests…

Hi @Shane Burkes, Most likely this behaviour will be related to the type of custom field cf[14569] actually is, but that is impossible to judge based on just your JQL statement. Some types of custom fields are not supported in dashboard gadgets, possibly because they are part of a marketplace app or something else that is…

Hi @Alejandra, the AFTER in your first JQL statements makes the search start on 2021/03/16, whereas the DURING statement of your seconds statement includes both start and end dates. I hope this helps! 

You're welcome, @Philip Kroep. That is a totally different question, obviously. So in the future it might be a good idea to create a new question in Community. This support article explains how notifications are set up in next gen projects. As a starting point, have a look if your admin account is assigned to the…

Hi @Fahad Akhtar, There is a default report available, called Requests deflected. You can find it under Reports in your JSM project and it looks like this: The report does not show you who viewed a page, but you will be able to identify which pages were viewed and how many times over time. The metric requests deflected is…

Hi @Daniel Vaca, The functionality is available, but it is in a weird place to say the least. From any existing project, navigate to the Boards list and select Create Board from the menu. You will be offered this dialog screen: The blue links are what you are looking for. They will create a project with the associated…

Hi @Philip Kroep, Navigate to project settings > features and disable sprints. You will automatically end up with a kanban board. You can even decide if you want to keep it with our without backlog by enabling/disabling the backlog option. Hope this helps! 

Hi @Nial Bremner, Have a look at this support article for more details on the process, what is deleted and what not. Where the user is linked to past data, the reference to the user will be displayed as former user. 

Hi @Juhaina Almama, Insight Cloud is a very new app, more or less built from the ground up. Attachments cannot be stored there yet, but that is something that is on the roadmap. There will also be a migration app in the future to help you migrate the data. A date for when the app will be there is not available yet. I hear…

Hi @Duilio, There's a couple of things you can do here. What is probably done most, is activating the kanban backlog. This support article has a lot more background on it and you can read here how to enable it. Once it is there, you can enable the Epics panel there. As soon as that is in place, it will no longer list your…

Hey @Raymond Vermeer, That one is clearly not assigned to a new sprint - I can only confirm that this is clearly the case :-). Unfortunately, not more than that for the moment. When you close your next sprint, could you take some screenshots of the choices offered during sprint completion (i.e. the active sprint board just…

Great to hear. If the answer was indeed helpful, could you also mark it as accepted? That makes it easier to find for people having similar questions!

Great to hear! If the answer was indeed helpful, could you also mark it as accepted? That makes it easier to find for people having similar questions!

Hi @Dean Malthouse, There's 3 things you could check to make sure all triggers are in place to send the notifications correctly: * The component lead should have browse project permissions to the project issues are created in in order to receive notifications. I would assume that will be the case, but still - it doesn't…

Hi @Shaheeb Roshan, No, indeed - you cannot update those settings globally, unfortunately. User preferences are personal settings and up to users to tweak for themselves. I would recommend to communicate about the existence of those and maybe include the information in the onboarding / training of new users. It does indeed…

Hi @Anurag Sharma, Welcome to the community. You got me a bit confused with your question, as there is no such thing as macros in Jira. Those are a feature of Confluence. Nevertheless, I'll try to provide you with pointers for both scenarios. If you would like to add a calendar to Jira, that would most likely be an issues…

Hi @Jodie Herbert, Welcome to the community! I do not see any reason why these changes would be restricted to you, but the editing experience of the roadmap macro is maybe not the most intuitive around. When you create a new roadmap planner macro and are still editing, you can change bar labels just by clicking on the…

Hi @Max Orejola, Welcome to the community! That is a fairly straightforward report to build and it may look somewhat like this: Drag the Reporter dimension to Rows and the Time dimension to pages. As measure, issues created will be there by default and that would be exactly what you need for this reporter. Adding Time to…

Hi @Catrine Lundström, Yes, definitely. I would say the two most important things you'll need to set after creating the project are permissions and a board. Setting permissions means adding your project users to appropriate roles. If you track your project through a team board (I mean a board set up to track the work for…

Hi @Raymond Vermeer, You are describing behaviour that I haven't seen before. When you complete a sprint, all open issues (i.e. all issues not in the rightmost column of your board) are moved to the location you select: either the sprint you select or the backlog. There is no difference between issue types during the…

Hi @Catrine Lundström, Don't shoot me if I am forgetting something ;-), but as far as I know the following configurations are shared: * issue types * workflows * screens * fields * permissions * notifications Your new project will actually use the same configuration schemes as the project you selected as your source. On…

Hi @josephine.borremans, Welcome to the Community. You can consider users with a Jira Core or Jira Software license as internal collaborators to your Service Desk. This overview from the documentations clearly identifies what they can and cannot do: This summary has an answer to most of your questions. I'd like to add some…

Hi @[deleted], You cannot query by board names, unfortunately. If your boards have issues from a single project, then board and project are most likely the same thing. Company Managed (classic) boards always have a board filter, which you can find in Board Settings - on the General tab. If you use this filter as a starting…

Hi @Ashley Gouthro, That is because of a (very) recent name change: team managed is next-gen and company managed is classic. 

Hi @Peter Kendlbacher, Your deleted project is currently in trash, but not permanently deleted yet. As in Mission Impossible, it will self-destruct from trash after 60 days and at that point, the board will disappear automagically as well. If you are sure you want to get rid of the project once and for all, you can remove…

Hi @David J Mann, Yes, this is a popular request for the classic roadmap. There is a feature request for this, currently under consideration: JSWCLOUD-18668. On the premium plan, in advanced roadmaps this is already available.

Hi @Paul Rowlands, That works perfectly fine for me. I would dare to say the issue is not related to Jira. Maybe there is a local problem with your browser, so I would suggest to restart it, clear cache, maybe update it? As an alternative, ctrl-click should open your link in a new tab. Maybe that can help as a workaround…

Hi @kirsty Northover, Welcome to the community. The issue is not so much the boards, but where the issues are stored. They are stored in projects and boards are mainly a way to visually present and organise the issues. To find out whether the issues are in one or multiple projects, look at their issue keys. If they start…

Hi @[deleted], Insight data export is available out of the box. Have a look at the documentation for more details.