Walter Buggenhout Community Champion

Great topic indeed @Dave LIAO, I have actually two tips I'd like to share. One about notifications and teamwork. And one about common sense; Atlassian tools are team tools, right. So they bring about the highest value when they improve work of entire teams. One of the biggest challenges is indeed tweaking notifications to…

Hi @Peter Yoon, The start and end dates in your plan are based on custom fields you configure in your plan settings: By default, these are Start date and Due date, but you can update those. Make sure to check you have configured the correct custom fields. Two additional things: * although updates in Jira don't require any…

Hi @Boyce Developer, Importing workflows into an existing cloud instance currently can only be done from the Atlassian Marketplace. On the server platform there have always been a couple of marketplace apps to support the move of configurations between instances. There is also movement in that area on the cloud platform.…

Hi @Bryan Ng, Yes, managing users and permissions in Jira Service Management can get a bit confusing sometimes. Let me try first of all to clarify a bit of the terminology. A service desk customer and a portal customer is essentially the same thing. It is a user with the permission to create tickets in a JSM project and…

Hi @Phil H, No, that is not possible. Inside an epic you will see all issues connected with that Epic through the Epic link field. Including a table based on a JQL filter is not an option inside a single issue. 

Hi @Coddess Ltd, You cannot simply update your cloud url - which is what I understand you are trying to do. Have a look at this support article to learn more about updating your url. If you are looking into using a custom domain name rather than changing the url, this is an open feature request (CLOUD-6999) Hope this helps!

Hi @ondrej.horacek, It depends if the site you are moving to is a new and empty site or already has data. If your target site is empty, the best way to transfer is via backup and restore. See more information If the target site already has data in it, you are essentially looking at merging sites. You can find more…

Hi @Jacob Issac, There is not something like a golden rule for that. But look at it from 2 angles: how your teams are organised and how the work between your teams is connected. If your teams are pretty independent and they work on different types of work, it may be a good idea to set up a separate project for each team…

Well done @Trudy P Claspill - hadn't thought of the team-managed projects in this case 👍

And indeed, as @Vikrant Yadav rightfully mentions, post functions are yet another option at your disposal.

Hi @Nathan, Jira has a number of ways to automatically assign issues created in a project. First of all, on the details page of your project settings, you can specify the default assignee for your tickets. Of course, that will always be the same person then, and that is not the scenario you describe. So by using components…

Hi @Zeke Furness and welcome to the community, There is no direct and native way to search for the last comment date of tickets. But assuming that in nearly all cases your comment is probably the last action that happened on the ticket, you can with fairly great confidence use this alternative to retrieve a list of tickets…

Hi @Vaishali, I am not sure about the steps you took to get to this point, but maybe it is a temporary glitch in your instance. I tried to simulate the process in a test instance and I get the full list of projects to choose from by following these steps: * Navigate to all boards (as you apparently did on your screenshot)…

It may have been a temporary indexing issue as well, you know. But if you deleted the ticket, I think there's no way of finding out what was the real cause of the issue. Anyway, glad you got around it 😉

Hi @Gajanan Sasane, In Jira Service Management, request participants will receive notifications if that specific notification is enabled in your JSM project (find these in Project settings > customer notifications): If you remove them, you exclude them from the ticket. And so they will no longer receive notifications.…

Hi @Ollie Bell, Before anything else, validate whether this ticket has a resolution filled out. Usually that is the main reason when something like this happens. 

Hi @MAPS SPA, This seems like a clear scenario of cloud to cloud migration. I'll try to point you in the right direction: * The procedure to rename a cloud site is described in this support article. In short, first of all reach out to Atlassian support and discuss your use case. Maybe one of your URLs can be renamed or it…

Hi @sontung, Try to contact the vendor directly regarding this issue. I noticed on the marketplace listing of the app that the app is not officially supported, but you should somehow be able to locate a way to contact them on the internet.

Hi @Jacob Issac, Issues are being created in a project, not in a board. A board is a visualisation of issues in different columns that are linked to statuses. Based on your description, it seems as if you have a project with an extensive workflow going through the different stages of Ideation, Design, Content, Engineering…

All the best!

Hey @Azam Merza, That's sad to hear, but not much you can do about that - I am afraid. You cannot manipulate the chart, the timeline is just the way it works. Jira is a tool built for real life business environments where sprints really run across multiple days (or weeks). So I hope you were given your assignment very…

Hi @Azam Merza, The length of your sprint does not impact your burndown line. A standard sprint length from scrum is usually 2 weeks, but in practice they are as long as you decide them to be: they run between the moment you start and complete them. To get a burndown line, the most important thing you need to do is choose…

Hi @krista.phillips, shift-select doesn't work for me either. Selecting issues for bulk edit is done by checking the check boxes in front of the issues in your roadmap view. There's a couple of ways you can make life easier for you there: * a simple one is to select the check box at the top of your scope table. That one…

Hi @Vinay Sharma, There's a couple of things you should check: * Are your users working in company managed projects? If they are, that's ok - if they are working in team managed projects, your field configuration does not apply. * When your users are in company managed projects, are they all using the field configuration…

Hi @kenb, On the same page where you can access the templates, there's also a list of specific notifications for every type of event. You can edit all of those specific messages as well by clicking the edit link associated with the right event. I think the ones you are looking for are: * participant added * organization…

Hi @Amber Arguijo, You are right about the columns. The backlog and work actively being worked on is managed by assigning items to sprints. And it is the sheer action of starting a sprint that pulls issues in the active sprint view. If you have a formal process in place for elaborating issues before they end up on the…

Hey @John Funk, I think I managed to get there: I created an epicLink variable while the automation is holding the Epic issue current and simply fetched the {{issue.key}} as smart value. Then, to update the epic link of my newly created issue, I used the advanced options to update the Epic link field like this: Then…

Hi @Max Sudik, You can raise a feature request for this in jira.atlassian.com. Hope this helps!

Hi @Azam Merza, I am assuming you are working in a team-managed project. You can verify that towards the bottom left corner of your screen, where it says "You're in a ... - managed project". If so, you probably must enable the reports feature in your project first. Click on Project Settings > Features and then enable…

Hi @Leo Kelly Welcome to the community! I noticed your question is a couple of days old, but hopefully still relevant to you. I assume you are looking at ways to bring the agile metrics associated with your team's boards together in one place for better and easier reporting across teams. And yes, if you have set up…