Walter Buggenhout Community Champion

Hi @Deano, Issues are linked to Epics through the Epic Link custom field, not through issue links. You'll need to set the parent - child relationship in that way instead in order to get the hierarchy right. Hope this helps! 

That is indeed not something that sounds like a walk in the park. And I do understand your concerns there. At the same time, 500 dashboards in a 500 user instance sounds like a big pile of dashboards. It seems very unlikely that they are all going to be equally important and probably a good number of those may even be old…

That is correct. And I don't expect that to happen very soon. Dashboards can contain so many gadgets and configurations that are entirely different in Cloud or don't exist at all, for example. In all migrations I've been involved in so far, there are a number of post migration steps that must be performed manually or with…

Hi @Stefano D_Angelo, If you want to include all link types, you can just omit the "to fix" parameter from the query. However, if you want to retrieve multiple specific link types, you might have to combine multiple issuefuntion in linkedIssuesOf() statements, where you specify the desired link type separately. If that's…

Hi @abhishek_sharma03, For a complete and up to date list of what is being migrated with the migration assistant, see this support article. To stay in the loop of ongoing development in terms of migration tooling, you can always have a look at Atlassian's public cloud roadmap. App migration is currently in the works and…

Hi @Dann Williams and welcome to the community, That issue relates to the fact that you use multiple OR statements in your filter. When you do, you need to group your conditions using brackets, so Jira knows what criteria you want to combine. You can rephrase your query like this: Project IN (SmartVan, Shops, "BE…

Hi @jts_babu k and welcome to the Community, If you have only 2 users, you can use Confluence for free with the free plan. If you need specific features from the standard or premium plan, you can always choose to upgrade to either of those paid plans as well, but you will always pay for a minimum of 1-10 users. For more…

Hi @Omri You need to things to get to the desired result. First of all, you need to run a query to fetch all the issues you want in your result. Second, you will need a way to visualise the tree structure you describe. That is something you will need separate tools for, as there is no way to do this in the same window as…

It brings up all open sprints across your entire Jira instance. So you might need to restrict your filter to a limited set of projects. On a side note, there is also a specific Sprint Health Gadget, which has predefined metrics on it. In there, you can specify what board you want to pick the data from and it allows you to…

Hi @kotha Eswar rao, If you want to build an automation rule with a condition that's based on the last updated comment, you would need a JQL condition in your automation rule. As what you are trying to do is not natively support by Jira, you would also require a Marketplace app like Scriptrunner to enable more enhanced…

Hi @Jeff Boon, Everything you do in Jira relates to issues. Taking notes is what you do in comments on those issues. If your dashboard has gadgets like filter results on it, you can add comments to your issues directly from the dashboard without you having to open individual issues first, as you can see in this example:…

Hi @Jay Shah and welcome to the Community! Difficult to judge just from that little bit of information. But often when the information you see on screen is not consistent with what is happening in the system, there may be an indexing or other inconsistency issue. You could always reindex your Jira instance and/or run…

Hi @Adam Kogan, You don't create the hierarchy in a plan. You create it in the global settings of Advanced Roadmaps and it exists for your entire Jira instance. But you need one or more plans to visually represent the issues in that hierarchy. I already listed Stucture as a strong candidate. But for more options, have a…

Hi @Martin Runge, Here is the link to the official Atlassian documentation, which also includes the equally official disclaimer to use them at your own risk 😉 Hope this helps! 

Hi @Adam Kogan , The additional hierarchy levels you can add are part of Advanced Roadmaps, which is an integrated part of Jira Software Premium. So if you upgraded, that is the way you get access to additional hierarchy levels. You can extend your hierarchy from Settings > Products > Advanced Roadmaps hierarchy…

Hi @David Oakes and welcome to the Community! The simple answer is yes. Dependencies are created through issue links and issue links work between any issues across Jira (as long as you have the necessary permissions in place). On a side note - working across projects works best with company-managed projects. Team-managed…

Hi @Senith Liyanage and welcome to the Community! You definitely don't need to wait for your licenses to expire before you make the move. As migrating may take some time and usually needs (quite a bit of) preparation and testing, it is recommended to start well in time. While you want be able to redeem any remaining…

Hi @Anthony Pugliese, You can always refer to sprints dynamically in JQL with the following keywords: Sprint in OpenSprints() shows all issues in sprints that have started and are not completed yet Sprint in FutureSprints() shows all issues in sprints that have been created on a board but are not started yet Sprint in…

Hi @Apryl Harris, I have done a test with a similar setup in a test environment of mine and that works perfectly fine. The prerequisites are: * That you do have access to all projects included in the filter; * That you do have access to the filter itself (it must be shared with you); * That all statuses are mapped to the…

Hi @Mariano, You can create as many issue types as you want in Jira and you are totally free to name them however you like. That is most likely what happened here. I don't think the second change request came out of the box, as built-in features normally have a description. As long as your change request is not being…

Hi @Rob, It appears as if you have made the classic mistake every Jira Administrator one day makes and never makes again: accidentally update the name of an existing status while editing an existing workflow. As your statuses are shared across Jira, updating a status name in a workflow does change that status across your…

Hi @Stefano D_Angelo, I hadn't paid much attention to that part of your query, but M for months does not exist as far as I know. You can use "w" for weeks or "d" for days instead. M is used for minutes (although it is normally spelled with a small 'm'). I would replace before -30M with before -90d. It is not entirely…

Hi @Justin Molina and welcome to the Community! Basically all you have to do is only add the people of your HR service desk to the Service Desk Team role of your project. As long as you don't add other people, nobody else will be able to see the tickets internally. From the portal, by default customers can only see their…

Hi @Lalit Pathak and welcome to the Community! If you don't want an issue to be editable anymore once it is closed, you can define that by adding the following key value pair to the properties of the Done/Closed status of your workflow: * property: jira.issue.editable * property value: false For more information on…

Hi @Wendy Morency, No, indeed. Emails are parsed into tickets through 1 single form that only has Summary, Description and Attachments. The title of your email will be mapped to the issue summary, the email body ends up in the description field and any attached files will be added as attachments. Email is usually a…

Hi @mor rozner You hit a long standing open issue there, unfortunately. Both the Epics and Releases panel are indeed not filtered when you apply a quick filter. There is an open feature request for this that you may consider watching and voting for: JSWCLOUD-18474 

I must admit that I am a major champion at getting things done last minute. Although I know that it is much more comfortable and that it reduces stress when you are ready well in time, I very often seem to need that bit of pressure to really perform at my best. It would have saved me many sleepless nights if I had been a…

My house is in the dumb category too, but with character! * When it gets colder outside, the front door opens automatically (because it shrinks). * We also have smart smoke detectors that haven't detected anything so far, except that their battery was running out and so they started making a hell of a noise (in the middle…

Hi @Aya AlJboor, That is not possible with the out of the box Customer Satisfaction feature. That just allows you to ask 1 simple question, which is always the same for all tickets in your service project. However, you may expect more possibilities pretty soon when the ProForma features become available. Proforma is a…

Awesome, @Glen Christensen - glad to hear! Could you be so kind to mark this answer as accepted? - That makes it easier to find online for people with a similar question!