Walter Buggenhout Community Champion

Hi @Gbadebo Ogunleye, Tickets can only move automatically through the statuses of a workflow if this has been configured as such. There may be several ways this could be inflicted: * there may be a post-function in the workflow of the tickets to automatically transition issues to done if certain conditions are met. Check…

Hi @Anwar, You could have a look at Tempo Timesheets, which adds a lot of time tracking functionality to Jira's built-in features.

Hi @Caio Henrique Costa Nunes and welcome to the Community, If I understand your question correctly, you would like to find the issues or forms where someone filled out the option Windows on the form. Since you have linked the selected option to the field Sistemas, you should be able to find the answer with the following…

Hi @[deleted] and welcome to the community, Something you could try is run a reindex of your Jira instance. When you see things like this, it is usually because the index and the database have somehow gotten out of sync. Hope this helps!

Hi @Venkata.Kudumula I suspect you accidentally hit the button that changed the status of your issue from another status to backlog. In the below (totally random) example of a Jira workflow, you can see a workflow. The coloured rectangles are statuses and the arrow between them are called transitions, the paths you can…

Hi @Stéfano Augusto de Matos, There's a couple of things you can do here: * Fix version (release) is an editable field that you can set by editing issues individually. It allows you to assign issues to a release on an issue by issue basis. * By adding a workflow screen with that same field and a validator on the transition…

Very good initiative indeed. And talking about filters, it would be very useful if the board quick filters would also affect the Epics in the the Epics panel in backlog view. Especially on multi-project boards, being able to limit the list of epics based on the same criteria that apply to the issues in the backlog would be…

Here goes mine 🎉🎉🎉🎉🎉

Hi @Appala Rajendra Prasad Patnala and welcome to the community! You can find everything you need to know about configuring workflows of issues from this support article overview page. Apart from configuring the individual workflows of Epics and user stories, I suppose you would like to also update the status of your Epic…

Hi @Tushar Sharma , Advanced roadmaps is purpose built for working across multiple projects. So committing changes to multiple projects from within a single plan is no problem at all.

Hi @Elodie and welcome to the Community, This seems to be a Trello related question rather than Jira? Nevertheless, to export Trello board data to Excel (through csv format) you either need a Trello Premium subscription or add a feature power-up to your subscription. For more information, see: * this article on exporting…

Oh yes! That is one great guitar 🎸😀

I did not dare to make any bold statements before the results of my PCR test were in, but they are and I can finally say I'm thrilled to attend in person this year! I've been so much looking forward to this! What I'm looking forward to the most, is to meet up with so many people I haven't met in person or haven't seen in…

Hi @Inn Lian, Confluence works nicely together with Jira Service Management through its knowledge base. It is actually more advanced than a FAQ, where you would create a list of answers that a user would need to scroll through manually. The Confluence KB is based on the principle that you write how to or troubleshooting…

Hi @Mela, Since you haven't specified your hosting type (cloud vs on prem): * on prem guide * cloud guide If you are on cloud, make sure to check what cloud plan you are on, as the free and standard plans have limited storage (2 and 250 GB respectively). Hope this helos!

A quick sample with some test data (BPM'er would correspond with your owner custom field):

On a side note: the owner of a ticket in Jira is out the box managed through the assignee field. The owner you refer to, is most likely a custom field added specifically in your instance. As there is no built-in event to track changes of that field, you cannot use the built-in notification mechanisms. Using assignee…

Hi @Ben Weisman, How notifications work may very if you're using either a company managed or team managed project. For team managed projects navigate to Project Settings > Notifications > Internal notifications. Then, for the request assigned notification, select the current assignee to be notified (you can add other…

Hi @Scott Roberts and welcome to the community!, While Confluence does have a lot of visual and functional goodies under the hood, it is true that not everything is possible out of the box. If you feel limited in terms of branding and styling flexibility, the Atlassian Marketplace offers apps with a focus on just this…

Hi @CJ Standley and welcome to the community, If you don't have administrator privileges, you won't be able to update the necessary configuration yourself and you'll need to reach out to a Jira administrator. The column you refer to is a custom field. If you want it to be filled out on tickets you are using, that custom…

If you select the option that customers can share requests within their organization, they must be assigned to an organization to be able to share requests. See this extract from https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/:

Hi @pier B, This is defined in the customer permissions of your project. Have a look at this support article to learn more. Hope this helps! 

I am working for Belgian IT company ACA Group, an Atlassian Solution partner and also house of expertise for many IT related services. After working as business analyst in an agile software team for 4 years, I joined our Atlassian business unit, where I have taken up many different roles over the years. I think I may come…

Hi @Haojie Yang and welcome to the Community! That is an interesting question. I assume you would like to answer 2 questions basically: * which bugs are now on your list and were not 24 hours ago; * which bugs were on your list 24 hours ago but not anymore How you find that information depends very much on how your process…

Oh, cool @Kristin LyonsI love the idea that I might have written something with a longer perspective 😊

Hi @Parth Patel and welcome to the Community! We all make mistakes, don't we 😉? In any work management system - like Jira is one - having an accurate view of the status of work is where the value of the system lies. So, if your ticket is not released in production yet, I guess you should change the status back to its real…

Hi @Administrador Jira and welkcome to the community! It seems that currently in cloud it is not possible to export Object Schemas, only Objects. See this support article for more information. There is the a feature request suggesting this option: JSDCLOUD-9967. You can vote and also watch to receive updates. Hope this…

As Trudy describes, that is the way you can make a screen appear with the comment field on it in company managed projects. You cannot add the comment field to that screen, it is always there. So just an empty screen will do the trick. In your workflow, on the transition to the waiting status, you can even add a required…

Hi @Nham Thanh Tung, If you mention a workflow change, it does happen that a new status is not mapped to a column on the board. A board administrator can verify and fix this by navigating to the board settings. On the columns tab, unmapped statuses can be dragged to a column on the board to make them appear on the board…

Hi @Vinay Sharma, I have never heard of such a guideline, to be perfectly honest. Every business is different and the complexity of requests that come in to a service team depends on the maturity of your customers, the quality of the products or services you support, the level of self service you can offer to your…