Walter Buggenhout Community Champion

Hi @sophie.jim, In the form settings you should be able to specify to lock the form once submitted: You can access these settings through Project settings > Forms. Locate the form you want to adjust from the list of forms and click Edit from the ... button next to it. The above screenshot is from the Settings tab there.…

Hi @Balaji G and welcome to the Community! For questions like these, it may be best to reach out directly to the vendor of the app. You should be able to find contact data to reach out directly on the support page of the marketplace listing. Hope this helps! 

Hi @Dylan Schofield, No, not from the create button. However, be aware that the create button is only available for users with a Jira license. Your users who would be creating tickets should 90% of the time be Service Desk customers, who create their tickets through the customer portal. Issue types are not available there.…

Hi @paulcreedy, Both fields are pre-filled with sample data from Atlassian templates. They contain the following default options ... for Product: and for operational: The main thing I derive from those preset values, is what they are intended for. While you can use product categorisation clearly to approach your tickets…

Hi @Suporte JRetail, Check out this example from the template library to get an understanding of the basics on how to raise (and customize) a Slack message. The rule looks like this: In the message you'l notice how information from the issue is retrieved through smart values. You can retrieve the issue summary in a similar…

Hi @Alexander, No, you should be able to upgrade to a standard plan from your existing plan. For this type of issues, it is best to reach out directly to Atlassian support through https://support.atlassian.com/contact/#/ Hope this helps! 

Hi @courselearner2022 and welcome to the Community! On cloud, you should be able to pull this off with the built-in automation features, as long as you are ok with the selections being done after you create an issue, not while your user is editing information on screen. You would basically need an automation rule with…

Hi @Verkline Ayuk Egbe and welcome to the Community! This all comes down to how you set up your dev and release process. If your dev and release teams are working on the same tickets (let's assume that is the case), they share the same workflow. Assuming - once more - that this looks somewhat like this: Backlog > Ready for…

Hi @Hardip Singh, The sprint name is an optional part in this expression. If you just leave it out, the function will automatically fetch the issues from the boards active sprint(s). For more details, check out Scriptrunner documentation. You can find this and related functions under the Agile chapter, pretty much near the…

Hi @Cheyenne Samano and welcome to the Community! If you have set up a separate Jira tab (cfr this support article), the issues linked to that channel are defined by a JQL filter you can define yourself in Jira. For a list of unassigned tickets, excluding subtasks, that would be something like this: Project = <your…

Hi @Atle Bjelland, As per this support article, I would suspect you need to use Filter issue scope of your second custom field to specify the filter criteria, and use the following syntax: objectType = “Solution Configuration Item” AND "Service" = ${customField_10440.label} Hope this helps! 

Hi @Hardip Singh, Like for time based estimates, JQL does not support history searches for story points. There is a - not so very recent - feature suggestion requesting this that you may want to keep an eye on: JRACLOUD-67469. However, if you are running sprints, you could have a look at the burndown chart report. It…

Hi @Stéfano Augusto de Matos, Sure! In your plan, check the tick boxes in front of the issues you want to update. As soon as you select more than 1, a Bulk update button will appear. Click it and select Release from the dropdown: After doing so, click Review changes in the top right corner and save your changes to…

Hi @Kristof Bol and welcome to the Community! To create a template that is available to your entire site, you should create a global template. Details on how to do so are documented in this support article. In your last sentence, you sneak in a small caveat. As long as your template should create one page at a time, the…

Hi @Lindsey, Navigate to Space Settings > Manage Pages > Reorder. Then, make sure that your home page is the parent page of everything else in your space. Pages above the home page will indeed be hidden from the page tree navigation. Hope this helps! 

Hi @Michael Mulqueeny, Open your space and navigate to Space settings > Manage Space > Space Details. Right there, you should be able to update the Space category. Hope this helps! 

Hi @Simone Kaden, The most likely reason is that the fields your customer entered are on the create screen of the issue, but not on the edit screen. The best way to check this, is to navigate to project settings > screens. There, locate the screen scheme associated with the issue type being used for the issues you are…

Hi @Kendrick Ladipo and welcome to the Community, No, not in real time, unfortunately. The closest you can get to this is by using a Filter Results gadget on a dashboard, with a refresh rate of 15 minutes. To set this up: * create a filter that fetches all open issues across the projects you need and save it; * create a…

Hi @Ed Parker, There is no way to enforce a comment when a custom field changes. However, there is a feasible workaround to this. Assuming that moving a ticket to a queue is part of your triage process, you could build this into your ticket workflow. When you make this part of a workflow transition, you can use a…

Hi @Hassaan Khan, That is an awesome idea! Yet, coming up with the idea after the project has ended, may cause you some headaches and a bit of work 😬 ... For a full overview of how your project evolved, you could use the Cumulative Flow Diagram, which you should be able to find in your project board under Reports: It will…

Hi @WM, What you are looking for, is unlocking the issue history that Jira has, but not always exposes very well. A good starting point that is available out of the box, may be the Created vs Resolved chart. It displays the number of issues created, resolved AND the trend of resulting open issues: It can be configured to…

Hi Shah, Since ProForma is not a custom field (1 form can have many custom fields on it), it does not have a custom field id. A form is attached to one or more request forms. If you want to use a form for separate components, that seems to suggest they are pretty much different types of requests. So you could consider…

Hi @Denis PILAT, When talking about Jira Service Management, this is default behaviour for customers raising requests through the customer portal. By default, a service desk customer can only see his/her requests. In addition to that, there is a possibility to share a request with other people. This is a flexible option…

Hi @Ben Birnbaum, As of today, Automation for Jira does not support updates to an existing Version. The only actions available are these: I am not sure why the exact version start date is that important to you? Even moving an issue to an in progress category does not mean any code has been written or anything has been…

Hi @Laurent Souza Ferreira and welcome to the Community! Forms can be copied from one project to another project with the copy to project function in Project settings > Forms: However, forms are not linked to Portal groups: it is the request types that they are associated with that are associated with portal groups.…

Hi @Jalis Chowdhury and welcome to the Community!, You should make sure to import interval dimensions when you import your data into an EazyBI account. This support article explains the different steps on how to set op the age intervals for your report. Hope this helps!

Hi @Dave , use the move option from the menu in your screenshot. Then follow the steps in the wizard that appears.

In addition to what @Brant Schroeder said, assessment of a new request requires a couple of steps: * Read the request and make sure you understand what the customer is requesting; * Have some (business) logic in place that is known to your agents that helps to evaluate risk / impact * Add the result of that assessment to…

Hi @Athar Mushtaq, I am not entirely sure if I understand your question very well. However, there's two things you should check: Issue types may have different workflows in a project You mention Activity and Risk. If these are different issue types, they may be using a different workflow. From the workflow diagram you…